Italo Jewelry

Italo Jewelry (italojewelry.com) has left a negative impression on me due to their lack of transparency and customer service when it comes to returning merchandise. As someone who enjoys purchasing jewelry online, I was disappointed to find that Italo Jewelry would not provide their address for returning an item. Despite being well within their 30 day return policy, I have written them four times asking for their address so that I could return a ring that was too big and had uncomfortable stones between my fingers.

The company has not been helpful when it comes to addressing my concerns. They have continuously offered me other merchandise that I have no interest in, while avoiding the issue at hand. The issue is that I want to return the ring for a full refund as stated in their policy. As of today, their solution was to have me take a picture of the ring with a tag attached and then "offer me the address" once they examined the picture.

This process has been frustrating and has left me feeling unheard as a customer. It has unfortunately become an ongoing issue that I plan to handle assertively. I have made it clear to them that if I do not receive a full refund in the next 7-10 days, I will escalate the matter to my attorney and report Italo Jewelry to the Federal Trade Commission (FTC) and the Internet Crime Complaint Center (IC3 that partners with the FBI).

As a consumer, I think it is important to hold companies accountable for their policies and practices. Italo Jewelry's lack of transparency and disregard for their customers is unacceptable and I will not hesitate to take legal action if necessary. I hope others consider my experience when deciding whether or not to shop at Italo Jewelry.

My experience with Italo Jewelry was completely disappointing and I feel it is my responsibility to warn others about their shady dealings. I highly recommend that you do not purchase any jewelry from this online store, despite the positive reviews you might see on their page. These reviews are fake and poorly written, which is a clear indicator that they are not genuine.

I was attracted to Italo Jewelry because of their supposedly high-quality merchandise and the affordable prices they offered. I placed an order for a piece of jewelry, but unfortunately, what I received was not what I had seen on their website. The item was defective and it didn't look at all like what they had advertised. I was thoroughly disappointed with my purchase.

To make things worse, I had to wait for 60 days to receive my order, which is an extremely long time for an online store to deliver your purchase. It seemed like something was fishy with their operations.

When I tried to return the item, which I was entitled to do under their "Return Policy," I was met with terrible customer service. It took weeks to finally get their return instructions, which was highly frustrating. It felt like they were trying to make it as difficult as possible for customers to return their items.

To add insult to injury, I had to file a claim with Paypal, post negative feedback on Facebook, and even contact my credit card company before seeing any sort of action. It took a staggering FIVE MONTHS to get a refund!

In conclusion, I highly advise against purchasing anything from Italo Jewelry. Based on my personal experience, their merchandise is not up to par with their advertised standards, their customer care is subpar and their online operations are not trustworthy. You can find much better quality jewelry at legitimate merchants.

I recently had an experience with Italo Jewelry and wanted to share my thoughts. I was in the market for an engagement ring and stumbled upon Italo Jewelry's website. Excited about their unique and beautiful designs, I placed an order two weeks before my engagement event and paid an extra $20 for 3-5 day shipping.

However, as the event approached, I had a feeling that the ring may not arrive on time. I decided to reach out to the Italo Jewelry customer service team through their live chat function to confirm the shipping time. After a few chats, it became clear that the shipping would not be fast enough for my deadline.

Feeling disappointed but understanding that shipping times can be unpredictable, I decided to cancel my order. I informed the customer service team of my decision and requested that they expedite my refund since I had ordered through PayPal and it should have been immediate. I also expressed my concern about potentially being scammed, as I had seen some negative reviews online.

I must say, however, that the Italo Jewelry team handled the situation very professionally. Although I never received the product, as I cancelled my order before it was shipped, the refund was issued the same day that I requested it. The customer service representative was always polite and accommodating, which definitely helped alleviate some of my frustrations.

While I didn't get to see the actual product and had some difficulty creating an account on their website, the designs on Italo Jewelry's website looked stunning and unique. I only wish that the shipping had worked out and I could have seen the ring in person. All in all, I had a frustrating experience, but Customer Service made the experience better.

After browsing through Italo Jewelry's website, I was very disappointed with my purchase. None of the items I received were as described or advertised. Despite the stunning photos, the actual ring I received looked like it was made with a plastic stone - the quality was cheap and felt like junk.

Moreover, I noticed that Italo Jewelry had deleted all negative reviews on their website, which raised some red flags for me. The only reviews I saw were positive ones, which seemed suspicious and led me to question the credibility of their website.

Regarding customer service, I found it to be very poor. When I tried to return my purchase, the nightmare began. Italo Jewelry tried to use all sorts of dirty tricks to convince me to exchange instead of returning my item. In addition, they added an extra fee of $20, $30, or $40 on top of the returning shipping fee, which seemed ridiculous and unfair. Italo Jewelry also hides certain specific details about their policies, leading me to feel deceived as a buyer.

What's more, Italo Jewelry's shipping address was in China, while their returning address was somewhere in LA; their PayPal account was based in a different city in China. It felt very cunning and lacking in transparency. Overall, my experience with Italo Jewelry was quite unpleasant, and left me feeling extremely cautious and skeptical about buying anything from them again. I wouldn't recommend purchasing from Italo Jewelry to anyone seeking reliable, quality jewelry with transparent pricing policies.

I must say that like many others, I was left rather disappointed with my experience with Italo Jewelry. I placed an order and unfortunately, it took an incredibly long time for it to actually arrive - about a month! That was not a great start, but I was willing to remain patient. However, things just kept getting worse from there. Firstly, I received incorrect information about the product I had ordered, which was a concerning sign for me. Then, upon receiving the enamelled ring, I noticed that the engravings I requested were missing. It was frustrating to say the least as I had to contact someone in order to rectify the issue.

This is where things went from bad to worse. They said they would check with the warehouse to ensure that they did not do the engravings and requested pictures of the ring as evidence. Unfortunately, getting hold of someone via email took a significant amount of time, which was quite frustrating. Even when I did finally get hold of someone, the communication was not as efficient as I would have liked. Getting a response from them took forever and it was quite disheartening when I didn't hear back at all.

To make matters worse, when I tried to contact them via their advertised 24-hour chat service, I was met with some very unprofessional responses. Although they claimed to be open 24/7, they were clearly not staffed which made it quite challenging to get any helpful responses. Even when they did respond, they were incredibly non-responsive and at times, downright rude. It was particularly alarming to see one of the chat operators claiming that they had to go to the bathroom while in the middle of our conversation! Needless to say, this was not the kind of service I expected from Italo Jewelry.

Fortunately, because of the pandemic, I had not yet opened the package until a week or so later. This is probably what saved me from sending the ring back as I doubt that I would have received my money back! Although I am still in possession of the ring, I have only worn it twice due to my disappointing experience. Overall, I am very unhappy with the service I received from Italo Jewelry, and I would strongly recommend that anyone looking to buy jewelry from this company think twice before doing so.

"I recently had an experience with Italo Jewelry, and unfortunately I cannot recommend their products. The process of receiving my ring took longer than anticipated, with a four week wait from China. After only two weeks of wear, the color came off and the stones fell out. While they did offer to exchange the broken ring, they required an additional payment of $20 to keep the faulty product. I decided to send the ring back for repair, which cost me an additional $4. Unfortunately, even after receiving a replacement ring, my troubles continued. Within two weeks, the stones fell out again, and when I asked for an exchange address, they refused to provide one until I agreed to an exchange and returned the broken ring. I did not want to keep the cycle of paying for return shipping, so I filed a Paypal claim. However, I was unable to get a refund as their policy states that they do not offer refunds on replacements.

I ended up buying a $10 ring elsewhere, and it has lasted longer and withstood wear and tear better than the overpriced Italo Jewelry ring. I have reason to believe it was not even made with a white sapphire, but rather a cheaper CZ. Additionally, the ring turned my fingers green and the supposed rose gold rubs off within a week. It is truly disappointing to have experienced such poor quality and customer service, especially after spending so much money on a product that did not deliver on its promises."

When shopping online, it's always important to double-check the shipping address and Italo Jewelry follows this rule. However, if you happen to need the jewelry shipped to another location other than your PayPal address, there might be some confusion during the checkout process. Unfortunately, there isn't an obvious way to change the shipping address from inside a PayPal account, and this caused some issues for a customer.

The customer tried to correct the mistake as soon as possible but found out that it wasn't possible. The jewelry wasn't going to arrive at the right destination at the right time period, creating some inconvenience. Even though they tried reaching out to customer service to solve the issue, they found it difficult to receive a response. Phone calls went unanswered, and emails ignored. It was only after starting a complaint in PayPal that they finally got the attention they needed.

Once they were in contact with the customer service team, they received a lot of back-and-forth communication before receiving a refund. The team had initially offered credit against another order, which wasn't helpful. It wasn't until the customer was persistent that they were able to get a full refund.

It took a lot of effort, time, and patience, but in the end, the customer was able to ship the unopened order back and received their money back. Despite the inconvenience caused by the shipping address issue and customer service experience, Italo Jewelry still gets two stars for refunding the money. Unfortunately, the reviewer couldn't comment on the jewelry because they shipped it back unopened.

My experience with Italo Jewelry was unfortunately not the best. At first glance, their social media and marketing materials portray their products and company as top-of-the-line. I was excited to take advantage of their Mother's Day sale and placed my order with plenty of time to spare. I thought for sure I would receive my purchase in time for the holiday.
However, as of June 22nd, I have yet to receive my order. I have reached out to customer service multiple times, but all they have provided me with is a tracking number that seemingly does not exist. As a result, I requested a full refund as Mother's Day has long since passed.
Their response, unfortunately, was that they could not issue me a refund as the item was still on its way. This seems unlikely to me, given the issues with the tracking number. While I don't have high hopes of ever receiving my purchase, I'll take this as a lesson learned when it comes to ordering from Italo Jewelry.
Overall, I would advise buyers to be cautious when placing orders with this company. Despite their attractive marketing, the reality of the situation left me feeling disappointed and frustrated.

I recently purchased a replica of my precious ring from Italo Jewelry, hoping to wear it when traveling for safety purposes. However, I was quite disappointed with their sizing technique, which turned out to be completely inaccurate despite following their instructions to the letter. My ring arrived today, and it was way too large. I was left with no option but to contact their customer service department to exchange the item.

Unfortunately, I was informed that I would have to pay an additional $20 to return the product, and I was also expected to ship it back to them myself, which was quite frustrating. What’s more, I was not even guaranteed that the new ring size would be correct, and I would have to wait another 15 business days to receive my replacement.

To my surprise, I couldn't find any mention of these fees on their website, and it is quite deceptive that they give customers the impression that exchanges are easy and straightforward when they are not. Their return shipping policy and fees were hardly visible or incomprehensible.

I was deeply disappointed with their poor customer service, and I made it clear that I would never be doing business with them again. However, despite letting them know that I intended to inform other potential customers of their misleading business practices, they showed no concern or care for customer satisfaction.

Therefore, I hope that this review can save some potential customers the trouble of having to deal with such deception in the future. In conclusion, I was not pleased with Italo Jewelry's services, and I would not recommend them to anyone in the future.

When I ordered a ring from Italo Jewelry, it took a substantial amount of time to arrive due to its origin from China. Sadly, when I received the ring, it wasn't what I was expecting. As I navigated through their website, I came across the return policy which stated that as long as I contacted them within 60 days of the delivery date, my return request would be processed. But unfortunately, that was where it ended. The policy does not guarantee a refund like many legit companies, which creates customer satisfaction. I was disappointed that Italo didn't prioritize customer satisfaction like their competitors.

It's not surprising that after researching, I discovered that many customers assume that as long as they follow the policy, their refund will be issued. However, this wasn't the case with Italo. They offered to exchange the ring for a $90 pair of earrings or send me a $15 refund. This felt like a bait and switch, which was a shame since I was excited to wear a beautiful ring from Italo.

In conclusion, I would not recommend anyone order from Italo Jewelry, regardless of the mesmerizing photos on their website. They appear to be more focused on money than making their customers happy. I only wish I had known about these comments and reviews before ordering. My friends, there are plenty of other places to find quality jewelry, and I suggest you walk away from this one.