I recently moved to Worcester, MA, bought a new house. It had multiple gas leaks which I had a plumber come take care of. After the fixes, I had the state inspector come and okay the gas to be turned on. I then called eversource to turn on the gas. They sent out a person, TREVOR who came and was extremely rude and belligerent. He refused to turn on the gas, and would say why. After asking many times why, he told me that I was telling him his job and he wouldn't do anything for me. I was upset because he wouldn't tell me why and he was going to leave. I kept at him to find out why and then he called the police. They came to "de-escalate" the issue which was caused by TREVER the tech. I now find to retaliate, he has shut of the ENTIRE house gas!
I have contacted customer service, because you can't find a phone number to call for assitance or to voice a complaint. They said they will pass it on to supervsor (of course they don't have info on how to reach them so have to email).
THIS IS A HORRIBLE WAY TO WELCOME NEW PEOPLE TO WORCESTER!
Claimed loss: Time, energy and money for tenant.
Desired outcome: GAS put on IMMEDIATELY!!!
Confidential Information Hidden: This section contains confidential information visible to verified Eversource Energy representatives only. If you are affiliated with Eversource Energy, please claim your business to access these details.