Eversource Energy review: Payment process
I have always paid by my bank account. It has never been a problem for years. Now, I all of a sudden get a message saying its no longer available for my account. The number is RIGHT THERE! Customer service has NO IDEA WHY! So, I had to do something I don't like to, use my debit card online. Same bank account, mind you. Now, they charge me $2 99 fee to PAY BY MY DEBIT CARD! BUT I can't use the bank account?! Fix this mess or give me a written explanation.or I'm contacting the AG's office! This is ridiculous!
Desired outcome: Fix this mess!! Let me pay by my bank account. First, you require disconnecting the VPN (which exposes me), then you force me to use my debit card (same) and then you charge me q fee!
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