The complaint has been investigated and
resolved to the customer's satisfactionResolved Everglades University — financial billing fraud
resolved to the customer's satisfaction
I started attending Everglades University in May of 2010 with the hopes of receiving a bachelors degree in Alternative Medicine. The program started well but soon after I started to receive charges from the school's financial department for changes in educational fees to miscellaneous charges and fees. Soon, I became unable to continue with the courses because I am a single mother and my children need me first and foremost and I decided discontinue my enrollment at the school. At that time, I informed the administrators of the school and requested, by phone, a copy of my records so I could prepare a plan to pay them back for overdue charges. On October 1st, 2012, I signed and faxed a statement signed by myself and an official "online" signature by Debora Medici, University Registrar for the Online Division with Everglades University for the amount of $1257.00 as well as an official withdrawal letter. I received a phone call stating that the office had obtained my letter and forms and they wished me well. On February 22, 2013, I received an email from Pamela Peterson with the Bursar's Office, stating that my outstanding fee was $3309.45 and this was forwarded to me after I had made plans to begin a payment plan to begin diminishing the original charge of $1257.00. Let me add that this letter was signed by an "N. Davis", a person whom I've never spoken to or done any business with regarding my schooling there. On that same day, I got yet ANOTHER email from Pamela Peterson of the Bursar's Office, for a Ms. Muhummad(clearly not me) for $4400.58. Today I called the school after struggling to reach them for months by leaving phone messages and emails, none of them returned in a timely fashion, and after a 30 min. phone conversation with Tina Huelsman of the Online Bursar's Department, I still have not reached a resolve. She claims that I was sent a letter on November 19, 2012 with an 8 page itemized statement, stating that I now owed the school a total of $4602.00 and now have an outstanding balance of $5593.45! Every time I make an attempt to contact the school in regards to my situation the totals of what I owe for the months that I attended Everglades University has changed. Let me also mention that I have been receiving phone calls from FMS - Financial Management Services and when they call, I am told I owe a total of somewhere along the lines of $3300.00. There is something truly misinforming about this situation and I am making a complaint here and with the Better Business Bureau as well as the U.S. Department of Education in regards to this matter. I want to be done with Everglades University for good but I WILL NOT be swindled out of my hard earned finances to pay for a poorly contrived educational program. I am highly disappointed in the lack of customer service and general care for their students and their well being. I suggest that anyone looking to study with this school, turn and run in the opposite direction as you will most certainly be swindled too!