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E*Trade Financial
reviews & complaints

E*Trade Financial
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50 complaints
19 resolved 31 unresolved
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S
10:24 am
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

E*Trade Financial - Took all of my money without warning

I opened an account a few years ago with $1, 000 in it. I did not plan on doing much, just to see if it would grow.

I kept an eye on the investments every month and do not remember anything about a $40 penalty for not trading.

Afte about 4 years with Etrade, my statement said I only had $10 left in it. Etrade sold my stock and kept the money for their fees.

There was NO WARNING that this might happen. I am sure there was some fine print somewhere that I missed. Bottom line, I BELIEVE THIS IS AN INTENTIONAL STRATEGY TO ROB PEOPLE OF THEIR MONEY.

Would we put up with an electric company that never sent you a bill them turned off your electricity without warning? ETrades policy is liked to that. I wish I had never heard of ETrade.

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C
Apr 24, 2009 6:45 pm

I agree dude...just found out today my account is gone...i did nothing wrong except let it ride for a few years! totally crooked.

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C
Apr 24, 2009 6:45 pm

E trade is a crooked company...I too put in about 1500 dollars and held for long term...I did not realize they would be charging me more than my retirement account to keep money in securities...5 years went by and a stock that was trading at a bit less than what it was before was dwindled down to mere scraps! I cannot believe that this is okay to do. I am writing on as many websites about their practices to insure that NOONE does business with them again. I believe you must inform someone of a fee like that...and also send some form or statement letting them know that they are being charged a fee like that...I am not a socialist, but I definetely believe in regulation of these kind of practices. Lawsuit should be coming I am sure.

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B
9:30 am
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The complaint has been investigated and resolved to the customer’s satisfaction.
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E*Trade Financial - Fraud and scam

I opened an etrade account in the latter part of 2001 (or so). I started getting into day trading with some friends at work. For the next couple of years I traded allot, and they made considerable trading fees from me. In the end, I was not that good at it, and lost most of the money I put in. So, what I did is I kept a stock I like (at that time what wa...

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J
1:03 pm
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The complaint has been investigated and resolved to the customer’s satisfaction.

E*Trade Financial - unauthorized charging

Etrade overdrew my brokerage account by $6, 000 with no notice to me nor even a simple phone call, just to satisfy the greed of some broke broker. I'll enjoy watching them and their lawyers in Bankruptcy court. Suggest you read every single line of their agreements or their lawyers will steal your money. I used to have over $100, 000 in accounts with them, and their short term greed has cost them all of it.

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ADVERTISIMENT
V
12:35 pm
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The complaint has been investigated and resolved to the customer’s satisfaction.

E*Trade Financial - Unauthorized billing

We had a small account with them that had $10, 000 plus in stocks. Needless to say, it went down in value recently and they started to pile on their maintenance charges. I decided to close it and get the cash. Easier said than done. I started the process October 7th, there have been glitches galore, and now, to add insult to injury, they are charging me $10 for a check. I still don't have the money. I had a checking account with them that they could have used, a wire to our bank account that they could have used, or just a plain free check. I will be back in the market but will go with any other company doing this sort of thing. I have never complained in print about a company, but these are bad folks to deal with. I can't imagine that their enthusiasm to get the float on every $ won't bite them in the... in the end.

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M
10:36 am
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E*Trade Financial - Holding My Funds

AS per my letter to ETRADE: BEWARE OF THEM!!! ETRADE Securities 671 N. Glebe Road, 10th Floor Arlington, Va. 22203 Re: Account: xxxxxx Attn. Mr. Donald Layton Mr Layton, To be brief: With the condition of the stock market, I thought that this would be a great opportunity to purchase some stock. I was looking for a expedient solution, and ETRADE looked...

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V
10:59 am
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The complaint has been investigated and resolved to the customer’s satisfaction.

E*Trade Financial - Awful service

Opened account with Etrade and electronically deposited funds. Etrade web site indicates funds will be available in three business days. It's been 5 business days and funds still not available for use. No Etrade indicates they will not release funds until two weeks after the account is opened.

Numerous calls and emails to Etrade have failed. Etrade refuses to release funds, despite acknowledging the funds were deposited electronically 5 days ago. Their customer service officials have no clue how to serve, they simply repeat no, no, no.

I will close my account... they won't close it until two weeks have passed... as soon as possible and suggest anyone considering this firm look elsewhere.

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B
Apr 11, 2010 6:45 pm

They did almost the identical thing to me referenced by Mchristo above. If you are still reading this did FINRA side with the crooks? They are a kangaroo Court, the fox guarding the hen house.
E*Trade effectively stole, no stole as in thieves, $50, 000.00 from my IRA account in December 2007.
They committed fraud by selling to me on a solicitied basis no less, a security that just 4 weeks later was illiquid. This trash is an Auction Rate Security. The former CEO was dumping them in his own account in the early fall of 2007 and in E*trades house account. meanwhile the little pos' "brokers-liverworts" there were selling them as cash equivalent, money market funds, short term AAA rated short term bonds. Nothing was further from the truth! To this day I cannot access MY funds, and E*Turd just tells me to go pound sand.
STAY AWAY UNLESS YOU WANT TO BE ROBBED BY A GANG OF THUGS! The "folks" at this bucket shop make Poncho Villa look like a guardian angel, imo.

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F
Feb 22, 2010 6:45 pm

Etrade's policies and employees are unethical. Don't use their site.

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R
Dec 01, 2008 6:45 pm

Total rip off!

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M
Nov 11, 2008 6:45 pm

I have had MUCH WORSE ISSUES with E*trade so consider yourself warned by your experience. CLOSE YOUR ACCOUNT WITH E*TRADE, DO NOT BUY THEIR STOCK! I just finished a FINRA hearing against E*trade in which their inexperienced reps sent out false and misleading information to my account which caused me to lose 125K, yes one hundred and twenty five thousand dollars!

They are breaking laws each and everyday and will be out of business soon. In my case the attorney's for E*trade lied, covered up and refused to produce documents, erased recorded phone calls of their untrained stupid [censored] reps talking to me, deleted portions of other conversations, and lied about screen shots they send out ot their customers. This company is pure ###...I've seen them in person, I've seen them Lie through their teeth. THEY WILL BE GOING OUT OF BUSINESS SOON!

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M
Nov 03, 2008 6:45 pm

ETRADE SUCKS! DONT OPEN AN ACCOUNT WITHOUT READING THIS BLOG!...

I had the same problem with etrade. I requested to close the account immediately... But the problme is that they will not transfer my money until 2 week waiting time is completed. Etrade sucks... I bet you they are using this money in stocks and making extra profit with my money...

The customer service sucks, and dont really care if you are going to close the account. The online transfer said it will be available in 4 business days, and at the 3rd day I looked and shocked to see that funds will not be available for 2 more weeks. I immediately called etade and close the account..

I am gonna try scottrade. I learned that their stock trade fees are $7 versus $9.99 and electronic funds will be available in 2-4 hrs on the same day. Thats what I call fast service. It is amazing to see etrade still in business...

I am so pissed that I am thinking about opening up a web site dedicated to complaints about etrade. That would teach them a lesson in the long run. But in the short run I requested to close my account immediately.

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M
Oct 30, 2008 6:45 pm

I had the same problem. Their customer service is usless! Oh by the way by the time they release your funds you lapse your time to redeem their so called 100 free trades promotion. How are they still in business?

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V
6:36 am
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

E*Trade Financial - They blocked my account

Well I’m now into my 3rd week of dealing with Etrade blocking my account because supposedly it had been "violated" by somebody from overseas. I was in Indonesia at the time and they allowed me access to about $1000 before shutting down my account. Since then, they have stated they need to verify my identity before fedexing a new banking card... They...

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S
11:30 am
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This review was chosen algorithmically as the most valued customer feedback.

E*Trade Financial - Cash Transfer

I have brokerage accounts (in USD) both at Etrade US and Etrade Canada. In early April 2008 I submitted a Form B (to Etrade Canada) to transfer cash of USD 44, 000 from the US account into the Canadian account. I checked both accounts a week later and nothing happened. I called customer service (at both Etrade's) and inquired about the status. They told me...

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V
2:09 am
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

E*Trade Financial - Bad experience

I had options in altria 2 months before the spin-off of Philip Morris intl. I talked to one of their reps 2 weeks before the spin-off and he reassured me that I would have adjusted options to reflect the spin-off. The spin-off happened on a Friday night and opened Monday morning. When it opened Monday my options were up a good amount. I tried to sell them but etrade wouldn't let me. I finally got through to the options desk and got a trade through. I tried to make another options purchase later that day and couldn't. I had a cash position of 6, 000 before this day even happened I wasn’t trying to use the proceeds from the sale. They had put a 13, 000 margin call on my account. This was supposed to be fixed when I looked at my account the margin call was gone. But I still could not buy anything, a closer look at the bottom of my info page revealed a cash call against my account for 12, 000. I missed several trades and a lot of money, the last rep I spoke with told me to write a letter to compliance and complaints. All they said was sorry about your inconvenience. If anyone else has had problems like this please contact me. I am going to send copies of my letter and there response to the NASD and the SEC.

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ADVERTISIMENT
J
12:00 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

E*Trade Financial - Customer service is helpless to assist!

I am the treasurer for an investment club. We maintain a portfolio valued in the low 6 figures. While not large, I would think this size account would merit decent service from our broker, Etrade, but it does not. We did not choose Etrade, they acquired us when Harris merged with Etrade. During the merger we were sent information related to accessing the...

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E*Trade Financial contacts

Phone numbers

+1 800 387 2331 +1 877 921 2434 More phone numbers

Website

us.etrade.com
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