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E*Trade Financial

E*Trade Financial

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3 40 complaints
19 resolved 21 unresolved

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E*Trade Financial reviews & complaints 41 - 40

E*Trade Financial complaints 40

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

E*Trade Financial - They Closed My Account and Kept my Funds

On Saturday, my account had been closed by ETrade, and all my funds of $8500 were cleared out, with a net asset of $0. I was given a phone number [protected] to call, and I will do so on Monday. I...

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E*Trade Financial - I would encourage everyone to not trade through ETrade and to beware of hidden costs if they do

I purchased my first stock in the year 2000 for $5200.00 using ETrade. As most all tech stocks did, my stock plummeted and, at one point was worth $198.00. Over the years it has slowly began to climb back. I recently sold the stock and, after $19.99 for their commission fee and $3.00 for miscellaneous fees, I was told that my balance was $2004.00.` Customer service told me to wait for three days and then to request a check from them for the amount aforementioned.

I am getting married soon and I sold the stock with the intention of paying for the rental of a facility costing $2000. My fiancйe was happy that this cost would be covered since we are paying for the wedding ourselves. Six days later I called to request a check from ETrade and I was told that my balance was $1771.00. I asked customer service where the $230.00 went and they told me that any customer that has less than $5000 dollars is charged $25 quarterly and that I owed them this money for maintaining my account.

When I first bought stock through ETrade, I did it because I was told that it was only $8.00 per trade. I was not told that it would cost me an additional $25 per quarter. After being on the phone with two different people at ETrade for a total of 48 minutes, the best I could get was for them to reverse one charge. Out of frustration, I requested that they send me the check for $1796.00.

Now I have to come up with an additional $204.00 that I don't have for my wedding. If I knew of these hidden maintenance fees, I would have waited for the stock to go up more before selling it. ETrade customer service had the attitude of, "Oh well, you should have known." And, why shouldn't they? They have my money.

I would encourage everyone to not trade through ETrade and to beware of hidden costs if they do.

E*Trade Financial - Auction rate security fraud

I am almost 62 years old, and in the fall of 2007 I was lured by E*trade's ad for a JP Morgan money market fund for an IRA. In Short I called to purchase this money market fund, (the trade could not be placed on-line) I was transferred to their "fixed-income" department and was solicitied to buy Auction Rate Securities, for which the market has been frozen since Feb 2008.

E*Trade, in my opinion, knew the risk of this soon to be illiquid market, yet pawned them off on me and thousands more of their "clients=victims". They have been totally uncooperative, intransigent, rude, threatening, and unwilling to accept responsibility for their fraud and lies perpetuated by their agents back in late 2007. They offer no solution to help assist those of us caught in this mess, and they continously deflect, deny, and defend their lack of accountability and irresponsible stance.

They have effectively stolen my 50, 000 in an IRA no less and they only put up a smoke screen with low rent mafioso like attorneys. E*Trade from my experience is pure pond ###, and has zero ethics, and morality. Who on Wall Street does? They are the worst of the worst. RUN, DON'T WALK AWAY FROM E*TRADE, They will *** over financially given the chance and are totally untrustworthy to be a custodian of any one's money.

L
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

E*Trade Financial - frozen account without reason

I have been an E*Trade customer for many years. All of a sudden, without any prior notice or explanation, E*Trade has frozen my Money Market Account. It refuses transfers I wish to make to an...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

E*Trade Financial - liquidated IRA shares in index fund, now won't allow transfer

Etrade liquidated the shares in its Etrade SP500 index fund in my IRA without notifying me at the bottom of the stock market last year. For 8 months I've been trying to transfer my assets to Vanguard and Etrade always finds some reason to reject the transfer. Etrade is a criminal organization.

This is exactly what is happening to me.
I didn't sell my assets, I want a transfer in-kind.
However, every time I try and do this they come up with a new excuse for why the transfer can't happen.
Every time I say, "is this the last thing I have to do", and every time they say yes. And then they throw a new challenge on.
It's been eight months.

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

E*Trade Financial - Poor way to do business

Etrade sold all of my stocks without notification!!! Apparently there was a quarterly fee that I was unaware of (also was not notified). To make up the negative balance on my account, Etrade sold all of my stocks that could potentially be worth a significant amount of money some day. You would think that before they decided to sell all of my stocks that I would have been notified by email or phone. This is a very poor way to do business.

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

E*Trade Financial - Etrade is a theif

So for 4 years I never was notified I owed anything on my brokerage. I had penny stocks I wanted to save for my child. So the years went on, no one called, no letters nothing. Recently I get a...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

E*Trade Financial - Reoccurring Transfers

I'd setup a reoccurring transfer from my Chase account to my eTrade account back in May '09. After the first transfer went though on June 1st, I stopped all reoccurring transfer. On July 1st, lucky I received an auto alert from Chase when my account balance drops below a certain level, eTrade is still doing the reoccurring transfers at the first of every month, even though when I checked online, I had no pending transfers, reoccurring transfers or anything. Customer support said I did the transfer online, I call ###, and she didn't know what as going on. I talked to an agent in the Philippines, one of their call centers, and a supervisor in Houston TX. All were very rude, didn't want listen to what I had to say and didn't want to help.

Basically my bank, Chase, told me to wait until the transfer gets posted before I file for fraud. Etrade didn't have my permission to take money out of my personal banking account.

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

E*Trade Financial - DECEPTIVE ADVERTISING

DO NOT USE THESE FEE DRIVEN CROOKS!

ETRADE claims on its website to have "NO FEES" "NO HASSLES" to open an IRA. First, they held my money for 8 business days AFTER they electronically received it.

Then they charged me a "fee" of .15 for trading over 2000 shares. This NO FEES FEE was not anywhere on their advertising page or even in their fine print. When their customer service was contacted they did nothing.

DO NOT USE THESE FEE DRIVEN CROOKS!

I am transfering my IRA account to Scottrade who will pay for the transfer!

SO MUCH FOR NO HASSLES!

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

E*Trade Financial - Harassment

We filed and received a line of credit from Etrade. We pay our payments every month and haven't ever missed a payment. Now Etrade calls 3 or 4 times a day to harass us. Some person on the internet warned me not to go with Etrade because they harass people by calling and saying they are recording the conversation. We record every call there is from them.

To get the calls to stop we are going to file a lawsuit and make it very public. My advice: Don't apply for a line of credit on the internet.

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

E*Trade Financial - Took all of my money without warning

I opened an account a few years ago with $1, 000 in it. I did not plan on doing much, just to see if it would grow.

I kept an eye on the investments every month and do not remember anything about a $40 penalty for not trading.

Afte about 4 years with Etrade, my statement said I only had $10 left in it. Etrade sold my stock and kept the money for their fees.

There was NO WARNING that this might happen. I am sure there was some fine print somewhere that I missed. Bottom line, I BELIEVE THIS IS AN INTENTIONAL STRATEGY TO ROB PEOPLE OF THEIR MONEY.

Would we put up with an electric company that never sent you a bill them turned off your electricity without warning? ETrades policy is liked to that. I wish I had never heard of ETrade.

I agree dude...just found out today my account is gone...i did nothing wrong except let it ride for a few years!!! totally crooked.

E trade is a crooked company...I too put in about 1500 dollars and held for long term...I did not realize they would be charging me more than my retirement account to keep money in securities...5 years went by and a stock that was trading at a bit less than what it was before was dwindled down to mere scraps! I cannot believe that this is okay to do. I am writing on as many websites about their practices to insure that NOONE does business with them again. I believe you must inform someone of a fee like that...and also send some form or statement letting them know that they are being charged a fee like that...I am not a socialist, but I definetely believe in regulation of these kind of practices. Lawsuit should be coming I am sure.

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

E*Trade Financial - Fraud and scam

I opened an etrade account in the latter part of 2001 (or so). I started getting into day trading with some friends at work. For the next couple of years I traded allot, and they made considerable...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

E*Trade Financial - unauthorized charging

Etrade overdrew my brokerage account by $6, 000 with no notice to me nor even a simple phone call, just to satisfy the greed of some broke broker. I'll enjoy watching them and their lawyers in Bankruptcy court. Suggest you read every single line of their agreements or their lawyers will steal your money. I used to have over $100, 000 in accounts with them, and their short term greed has cost them all of it.

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

E*Trade Financial - Unauthorized billing

We had a small account with them that had $10, 000 plus in stocks. Needless to say, it went down in value recently and they started to pile on their maintenance charges. I decided to close it and get the cash. Easier said than done. I started the process October 7th, there have been glitches galore, and now, to add insult to injury, they are charging me $10 for a check. I still don't have the money. I had a checking account with them that they could have used, a wire to our bank account that they could have used, or just a plain free check. I will be back in the market but will go with any other company doing this sort of thing. I have never complained in print about a company, but these are bad folks to deal with. I can't imagine that their enthusiasm to get the float on every $ won't bite them in the... in the end.

M
Oct 17, 2008

E*Trade Financial - Holding My Funds

AS per my letter to ETRADE: BEWARE OF THEM!!! ETRADE Securities 671 N. Glebe Road, 10th Floor Arlington, Va. 22203 Re: Account: xxxxxx Attn. Mr. Donald Layton Mr Layton, To be...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

E*Trade Financial - Awful service

Opened account with Etrade and electronically deposited funds. Etrade web site indicates funds will be available in three business days. It's been 5 business days and funds still not available for use. No Etrade indicates they will not release funds until two weeks after the account is opened.

Numerous calls and emails to Etrade have failed. Etrade refuses to release funds, despite acknowledging the funds were deposited electronically 5 days ago. Their customer service officials have no clue how to serve, they simply repeat no, no, no.

I will close my account... they won't close it until two weeks have passed... as soon as possible and suggest anyone considering this firm look elsewhere.

They did almost the identical thing to me referenced by Mchristo above. If you are still reading this did FINRA side with the crooks? They are a kangaroo Court, the fox guarding the hen house.
E*Trade effectively stole, no stole as in thieves, $50, 000.00 from my IRA account in December 2007.
They committed fraud by selling to me on a solicitied basis no less, a security that just 4 weeks later was illiquid. This trash is an Auction Rate Security. The former CEO was dumping them in his own account in the early fall of 2007 and in E*trades house account. meanwhile the little pos' "brokers-liverworts" there were selling them as cash equivalent, money market funds, short term AAA rated short term bonds. Nothing was further from the truth! To this day I cannot access MY funds, and E*Turd just tells me to go pound sand.
STAY AWAY UNLESS YOU WANT TO BE ROBBED BY A GANG OF THUGS! The "folks" at this bucket shop make Poncho Villa look like a guardian angel, imo.

Etrade's policies and employees are unethical. Don't use their site.

R
Dec 01, 2008

Total rip off!

M
Nov 11, 2008

I have had MUCH WORSE ISSUES with E*trade so consider yourself warned by your experience. CLOSE YOUR ACCOUNT WITH E*TRADE, DO NOT BUY THEIR STOCK!!! I just finished a FINRA hearing against E*trade in which their inexperienced reps sent out false and misleading information to my account which caused me to lose 125K, yes one hundred and twenty five thousand dollars!!!

They are breaking laws each and everyday and will be out of business soon. In my case the attorney's for E*trade lied, covered up and refused to produce documents, erased recorded phone calls of their untrained stupid [censored] reps talking to me, deleted portions of other conversations, and lied about screen shots they send out ot their customers. This company is pure ###...I've seen them in person, I've seen them Lie through their teeth. THEY WILL BE GOING OUT OF BUSINESS SOON!!!

M
Nov 03, 2008

ETRADE SUCKS!!! DONT OPEN AN ACCOUNT WITHOUT READING THIS BLOG!...

I had the same problem with etrade. I requested to close the account immediately... But the problme is that they will not transfer my money until 2 week waiting time is completed. Etrade sucks... I bet you they are using this money in stocks and making extra profit with my money...

The customer service sucks, and dont really care if you are going to close the account. The online transfer said it will be available in 4 business days, and at the 3rd day I looked and shocked to see that funds will not be available for 2 more weeks. I immediately called etade and close the account..

I am gonna try scottrade. I learned that their stock trade fees are $7 versus $9.99 and electronic funds will be available in 2-4 hrs on the same day. Thats what I call fast service. It is amazing to see etrade still in business...

I am so pissed that I am thinking about opening up a web site dedicated to complaints about etrade. That would teach them a lesson in the long run. But in the short run I requested to close my account immediately.

M
Oct 30, 2008

I had the same problem. Their customer service is usless!! Oh by the way by the time they release your funds you lapse your time to redeem their so called 100 free trades promotion. How are they still in business?

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

E*Trade Financial - They blocked my account

Well I’m now into my 3rd week of dealing with Etrade blocking my account because supposedly it had been "violated" by somebody from overseas. I was in Indonesia at the time and they allowed me acce...

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S
May 29, 2008

E*Trade Financial - Cash Transfer

I have brokerage accounts (in USD) both at Etrade US and Etrade Canada. In early April 2008 I submitted a Form B (to Etrade Canada) to transfer cash of USD 44, 000 from the US account into the...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

E*Trade Financial - Bad experience

I had options in altria 2 months before the spin-off of Philip Morris intl. I talked to one of their reps 2 weeks before the spin-off and he reassured me that I would have adjusted options to reflect the spin-off. The spin-off happened on a Friday night and opened Monday morning. When it opened Monday my options were up a good amount. I tried to sell them but etrade wouldn't let me. I finally got through to the options desk and got a trade through. I tried to make another options purchase later that day and couldn't. I had a cash position of 6, 000 before this day even happened I wasn’t trying to use the proceeds from the sale. They had put a 13, 000 margin call on my account. This was supposed to be fixed when I looked at my account the margin call was gone. But I still could not buy anything, a closer look at the bottom of my info page revealed a cash call against my account for 12, 000. I missed several trades and a lot of money, the last rep I spoke with told me to write a letter to compliance and complaints. All they said was sorry about your inconvenience. If anyone else has had problems like this please contact me. I am going to send copies of my letter and there response to the NASD and the SEC.

J
Mar 14, 2007

E*Trade Financial - Customer service is helpless to assist!

I am the treasurer for an investment club. We maintain a portfolio valued in the low 6 figures. While not large, I would think this size account would merit decent service from our broker, Etrade...

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