eSureBuy.com review: motorola h17 bluetooth

I recently ordered this product from this company. When I call someone or they call me I can hear them through my Bluetooth but they cannot hear me. After reading all the complaints about this company, I feel I have also been scammed and this company needs to be shut down immediately!
They sell used items and make consumers believe they are getting a brand new item. I just want my money back that I spent on this non-working item and to make it worse it was put on my credit card. I have tried to email and it says email address does not work. I have tried to call and no one answers. What does that tell you?