eShaktifailure to resolve issue with dhl

P Sep 10, 2018

I loved the dresses I purchased from eShakti, until I got an email from DHL telling me that I owed import duties. Having already checked on the eShakti web site, I felt confident that this would not be an issue as eShakti say on their website that duties and taxes are already been paid. I am now being harassed by DHL for not paying and eShakti are not resolving the situation. Apparently, it is my responsibility. eShakti need to contact DHL to resolve this issue Reference: Customer Num: [protected] Invoice: AVI5759120

VAT of 20% on the order value is applicable on all products.

When you place an order on eShakti for delivery to UK, you agree to pay the above taxes levied by the UK government, except where fees are noted as waived. You'll be charged for these fees as a part of your order, and they'll appear on your invoice. eShakti will then pay all customs and duties fees and taxes on your behalf to UK customs through our shipping courier. This ensures a smooth delivery process so that you don't have to pay these fees prior to being able to receive your order

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