Epic Roofing & Exteriors

I asked for a quote online, but it's been 2 weeks and no reply or phone call. I called Epic to ask why, and they said they got my request but they're too busy to do a quote. They said it might take 3 weeks to get a quote. I waited 2 weeks already, and now I have to wait another 3 weeks? I think they should at least send an email saying they got my request and when they can do a quote. Maybe they're too busy for me.

Epic Roofing fixed our roof between fall of 2020 and Spring of 2021. We live in a condo/townhouse and are under ***. I am writing this because the condo board can't help us with our concerns about Epic Roofing's previous work anymore. I also emailed them about our issue, but so far, they're ignoring me. During the early weeks of January, I noticed a lot of ice build-up in my attic. I checked and found out that some of my bathroom exhaust hose is detached from the roof. I tried to look closer to see how it was detached. I found that the new exhaust caps that Epic Roofing installed are misaligned from the original hole. When the workers installed it, they pushed down the exhaust hose, leaving it hanging in our attic. You can't even push back the exhaust hose because the hole is now misaligned. To fix it, you need to cut a bit of wood to make a bigger hole or move the exhaust cap from the roof to align it with the original hole in the attic. I have *** some photos to this report. When their inspector came, his name is ***. I even showed him the hole and had him try to put it back, but he couldn't do it because it was misaligned, and the hole is small for the pipe now. I'm very disappointed that the management sent us the inspector's report that it only fell because of the weather and their caps are installed properly, even after showing it to the inspectors. Also, they're saying that the scope of their job doesn't include the inside, but in my opinion, they should at least fix my exhaust pipe that they knocked off its place to its original place. As it may cause a lot of condensation if left behind. I hope that Epic Roofing will look into this issue further and have it fixed.