The complaint has been investigated and
resolved to the customer's satisfactionResolved Enbridge Gas — cut off service
resolved to the customer's satisfaction
We have recently declared bankruptcy and chose to not include our utilitiy bills, bad decision!. We struggled all winter with bills and are just getting on our feet recently. We have just paid enough to keep services going which is absolutely not enbridge gas' issue. However we have discussed payment arrangments to catch up and be completely paid off as of june 19th. We should not have called at all because prior to the phone call we had no shut-off notices and just paid little by little. The minute Enbridge received a call for the payment arrangements they wanted payment in full and nothing less. We pleaded several times with different reps only to get an absurd payment arrangement. We were also making other arrangements with other utilities as well so we could not afford them all at once. Hydro had no problem with our payments and are almost completely paid off. Now Enbridge has cut off our service. We have 3 young kids one of which is a newborn and no heat or hot water. We told Enbridge we would pay, it would only take a bit to get it all paid off. They should not be able to cut off service when you are making reasonable payment arrangements. These companies are in the perfect position of power because you the consumer have no choice but to use them. They have almost no competition! I can understand a service disruption when people are not answering the phone and never paying. With a recession possibly on our doorstep more and more people will be declaring bankruptcy and unable to pay their bills "on time" and these companies seem to have no remorse. I read in the states an elderly woman died due to the direct result of her gas being cut off in the winter due to non payment...surprised???