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Emirates Driving Institute [EDI] Customer Service Phone, Email, Contacts

Emirates Driving Institute [EDI]
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Emirates Driving Institute [EDI] Complaints 231

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5:10 am EST
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Emirates Driving Institute [EDI] Unethical behavior

Please for the kind information of emirates driving institute if you are hiring examiners please make sure that they must be approachable and understanding. I had an assessment test where my examiner has behaved so in politely that i have never being encountered before, these kind of attitudinal persons will throw away the whole good will of the organisation. His name Mr MUHAMMED MAJID who was so rude and in polite. I would blindly say anyone who would go under his examination is gonna face the same issue.

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Ahmer Ejaz
US
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May 08, 2019 9:50 am EDT

Please For yOur kind information Emirates driving institute if you Are hiring a profetional instructor pleAse tough them some ethic's As well cos i have my clAss tOday his behave wAs soo in politely tHat i have never encountered before . This kind oFf attitudic behaviour.His behave was sOo rudely and tOo much Arrogant tOo the student this kind oFf attitudenal person will throw away. The whole gOod will of the organizAtion. His name is Muhammad Salman Anwa, pleAse teach him sOme gOod mAnner's, And tell him that how to get proffetional and some ethic's cOs this disrepective persons of the institute who pollute's the whOle organizQtion And tOday i did't leArn Anything frOm clAss of 2 hour's pleAse i request yOu tOo tAke Action on him im sure his behaviour with other's is Also the sAme. Thnk u sOo much

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Emirates Driving Institute [EDI] Outrageous driving assessments

I just had my Road Assessment today... and this Technical Officer of EDI just gave me the most outrageous Assessment in Driving History! He failed me for no apparent reason at all! I drove like 10mins and then said, "next".. on to the other student. After him, while they were talking, he deliberately put in the system that I failed! So I talked to him... he then said things that I did that I don't know I ever did at all... okay, nobody is a perfect driver. I may have committed some minor mistakes (which I really don't know what), but it seems that these people are expecting you to drive flawlessly! I heard these people are in to Money-making schemes... which, I think, could be true. I don't want to waste my money on them! So I took back my file and transfer to another Institute. I hope everything will go well this time. May God Bless your souls, Emirates Driving Institute!

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nicolas batun
US
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May 20, 2019 12:14 am EDT

Hey, have you transferred to another institute. I failed also in assessment test in EDI .

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Emirates Driving Institute [EDI] Customer service and overall standard

I registered myself with EDI last year June 2016.
Initially i have high expectation from this driving institute however I have proven so far that there is no customer care, treats the customers differently, instructors doesn't have the same standard of knowledge and has different opinion that contradicts one theory from the other instructor, has a big issue with language barrier and as a result will be foreseeable failure and as much as I hate to say this but if you are from my country or Asian try to reconsider other options. Do not look at this as a bad comment nor take it for granted I am just sharing my overall experience and thoughts about your service "with my journey and client satisfaction". As of the moment since I enrolled myself for almost a year now, EDI FAILED to help me and my family.
I will be doing a different log complain about the company once I have the full details and at the same time will push the complain at different sectors of Dubai governments complain sectors.
-I would like to get a refund of my money since the time and effort that I invested will no longer be returned to me.
-unhappy client that has experienced horrible service and different forms of racial discrimination.

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Arsath Kamil
US
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Mar 01, 2023 5:47 am EST

Very bad experience taking time for 1 month for every test

Emirates Driving Institute [EDI]
Emirates Driving Institute [EDI]
Dubai, AE
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Mar 01, 2023 11:20 pm EST
Replying to comment of Arsath Kamil

Dear Mr. Arsath,

We apologize for any inconvenience caused to you.

We would like to investigate the reason for delays and for which we request you to kindly reply to our official channels including your full name and registration ID.

Hope to hear from you soon.

Best Regards,

Emirates Driving Institute.

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Naheem Iqbal
US
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Aug 24, 2022 4:42 pm EDT

Waisting time too much giving very late parking test after 3 weeks coming test what is this ?

Emirates Driving Institute [EDI]
Emirates Driving Institute [EDI]
Dubai, AE
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Sep 04, 2022 1:59 am EDT
Replying to comment of Naheem Iqbal

Dear Mr. Naheem,

We sincerely apologize for the inconvenience caused to you.

We understand that the delay of tests is an issue. We request you to kindly reach out to our official channels to raise your concern and have this issue addressed at the earliest.

Kindly quote your "Registration ID" in your further communications with EDI to help resolve the issue.

Thanks & Regards,

Emirates Driving Institute

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Hssan javed
US
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Jun 25, 2022 12:58 am EDT

Hi sir i want to dely my rta road test because my higway classes pending .

So if posible can you give test date in july month..

Reson :- i al ready book my rta road test 29-06-22 but no need now test because my highway classes pending.

Emirates Driving Institute [EDI]
Emirates Driving Institute [EDI]
Dubai, AE
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Jun 25, 2022 7:29 am EDT
Replying to comment of Hssan javed

Dear Mr. Hasan,

Thank you for reach out out to us on this page.

We request you to kindly redirect your request on the official channels for immediate assistance.

Below are the channels for your reference. Hope to hear from you soon:

Phone: - +971 42 631 100

Email - info@edi.ae

Emirates Driving Institute [EDI]
Emirates Driving Institute [EDI]
Dubai, AE
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Jul 12, 2022 12:53 pm EDT
Replying to comment of Hssan javed

Dear Hassan,

Please reach out to the below mentioned official channels to raise your concern and include your "Registration ID" in your follow up communications to immediately address your concern:

Email: info@edi.ae

Ph No: [[[protected]]] (Call Center)

Walk- in: (Al Quoz & Al Qusais - CS Supervisors)

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Youdhir Thapa
US
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Nov 21, 2020 9:52 am EST

Disappointed service!
I was joined edi fixed price until license get, I was waited almost a month to start my driving class. I completed 40 class then keep me in hold almost 3 week then I went for road assessment test, now I want to book for next class I called them, email them neither they call me back or book my class after sending several email, I was 10 days waiting for EDI call.

I wondering why donot edi let's us know waiting period might be one week, two week or a months,

youdhir06@gmail.com

Emirates Driving Institute [EDI]
Emirates Driving Institute [EDI]
Dubai, AE
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Nov 26, 2020 5:49 am EST
Replying to comment of Youdhir Thapa

Dear Mr. Youdhir,

We are extremely sorry for the inconvenience that has been caused to you.

We understand your urgency and the long waits that have been hampering your experience with EDI. We want to resolve your concern.

I'm writing an email to the mentioned email address to further address your concern.

Hope to better your experience at EDI.

Best regards,

EDI - Emirates Driving Institute

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Erwin Inocando
cebu, PH
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Mar 27, 2022 10:50 pm EDT
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Replying to comment of Youdhir Thapa

They are trying to waste our time and money. They kept on accepting students without hiring more instructors. Giving false promises and kept on fabricating stories that someone will call us soon. In fact, we only have 3 months learning permit to use. The service they provide sacrifices the quality they put on their brand. The institution I rely with is highly recommendable to no one.

Emirates Driving Institute [EDI]
Emirates Driving Institute [EDI]
Dubai, AE
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May 29, 2022 5:41 am EDT
Replying to comment of Erwin Inocando

Dear Mr. Erwin,

We apologize for any inconvenience that you have been through. We request you to kindly write to us on our official channels to help assist in your concerns.

Please expect delays in queries or concerns raised on 3rd party websites.

Hoping to hear from you soon.

Thank you.

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Arslan Sajjad
AE
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May 20, 2019 1:50 pm EDT
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I passed my theory test dated 7-05-19 then i put request for giving classes me they say wait for 2 weeks. I fellow up with call centre they says after with in 2 weeks I recieved call for classes
Now 2 weeks complete no body call me I again call call centre they says you request for Pakistani instructor no availability for Pakistan instructor
I say ok give me other instructor . After that no body call me I again call centre they says your 2 weeks not complete you take simulator class 12-05-19 Wait 2 weeks that date
I says ok ..i again call call centre for fellow up they says no availability for morning class take it night
I says how I take at night this is holy month of Ramadan and at night we are busy in aftari and tarvi prayer that guys laughing and says night class start after aftari ..i says do you know about namaz.tarvi if you donot know not make laughing
My registration number is [protected] my name is Arslan Sajjad
Kindly told your staff not play with the emotion of religious matter if they donot know about anything first take knowledge.about that
This is poor service edi even not fulfil any requirement and even told me every time different story

Emirates Driving Institute [EDI]
Emirates Driving Institute [EDI]
Dubai, AE
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Dec 13, 2020 8:17 am EST
Replying to comment of Arslan Sajjad

Dear Student,

We apologize for any inconvenience caused to you. Kindly help us with your contact details for us to reach you.

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Emirates Driving Institute [EDI] Unfair treatment

Its Sad to realize How EDI they are Heartless and they don't care how poor people save money for the Driving School Collaborating with RTA Team who doesn't give a chance for a minor mistake,

Once you fail the Exam you are kept for a month waiting for the next Class Schedule Pitty.

With my 18 years driving Experience from country its a shame for what i have Experienced with EDI, Racism and careless attitude from the instructors to Examiners,
I have spend more than Aed 13, 000 and still i haven't manged to get the Driving Licence,
I, m saying this because i started Classes with Asians and Europeans and they got their Driving Licences with the first Test and its not because they were perfect, all happened before my eyes. They have the laziest instructors who sleeps in the car through out the Lesson, others Borrowing money from students and if you don't give he makes sure that he will not help you.
when i addressed my concern to RTA Supervisor he told me to log my complaint in on line web.

I have been patient enough and i had decided to keep this for myself but now they are provoking me by giving me unpromising Schedules, can some help please

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Update by Nicodemus
Oct 19, 2016 12:42 pm EDT

When you complain you are black mailed still cant believe this.

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Emirates Driving Institute [EDI] Scam, ripoff

Bad school worst ever! you will fail the final exam just to pay them more money .. No matter what you do you will fail .. First time happy photos on their website? well it must be a female .. They will suck your money with more and more fails you do

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Babylove17
US
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Apr 06, 2017 9:36 am EDT

Unfortunately, same thing happened to my husband. And what's even more sad is that we have to pay again... and the price is not cheap! Waste of time, money and effort.

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batman8
AE
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Mar 27, 2017 7:23 am EDT
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Sadly, same thing happened to my son.

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Emirates Driving Institute [EDI] Mis behaviour

I was looking for my driving schedule with Al quoz EDI branch and the person who is attending the call was very rude and misbahaving with me and hesitate connect with the person who doing the Schedule, my final test on 11 Feb and already paid the money for the class.Still I don't know whether I can get that class before I attend the Road Test

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Emirates Driving Institute [EDI] Rally bad service

I went to EDI as they are supposed to be professional and a good school. After I paid the first installment and with many phone calls trying to arrange my schedule I manage to complete the first couple of lessons. From there on they just did not bother to call me back for arranging the rest of the classes. Whenever I called them to give them my week schedule so that they can arrange for my driving lessons they just ignore me. They made me pay the second batch of money and they are still ignoring me big time.
I am now trying to get some supervisor to complain and try to get my money back. Next stop is RTA complaint.

Just use any other school!1

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Foxy1
AE
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Jun 15, 2014 11:34 am EDT
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No body informed me about my parking test, I just called them they are saying my test is tomorrow morning. What you'll say about that?

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Customer care EDI
AE
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Nov 05, 2013 5:55 am EST

On behalf of EDI, would like to offer our sincere apologies to you for the inconvenience caused. At EDI, we follow the policy of calling our customers well in time when their classes are scheduled and they are always informed in advance about their classes schedule. We try our best to provide timely and swift service to all our customers. In your case, we would like to investigate the matter and hence would request you to give your registration number. You can mail your details to edi@edi.ae
We would try to resolve your issue in the best possible way. Customer service remains our top priority and we will do our best to ensure no further hassle is faced by you.
We look forward to getting your details.
Thanks & Regards
Customer Service Team- EDI

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Emirates Driving Institute [EDI] Immoral instructors

I had my training at EDI and I came to know that some guy instructors were trying to take my contact details because one by one they are calling me. I did not entertain any one of them so what happen is that, they made some issues against me. Exploiting even my personal life. I complained about this but nothing happened.

When I came from vacation, I came to know that a lady instrustor was flirting with my boyfriend inspite of the fact that she knows everything about me and my boyfriend, that we have relationship, how long our relationship, and what we have in our relationship. I asked about her and I came to know that she's living with her 2 kids, her husband and at the same time, she has a boyfriend who is an EDI instructor also. And now, she wants to stole my boyfriend from me? I heard that this has been her previous problem before in the institute, taking to many boyfriends from in and out of the institute and destroyed lots of relationship. I complained about this and still... nothing happened.

I just can't believe that this institute is being "PROUD TO BE PROFESSIONAL" while cuddling such immoral instructors. Instructor who are dealing with their customers directly. That during training, playing like teenagers, chasing each others car. Not even caring whether their student is learning or not. I think they should change their slogan: "PROUD TO BE IMMORAL"!

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Emirates Driving Institute [EDI] Misbehaviour of the person at duty

i am a resident of dubai and was student of your institute and was proud to be holding a driving license after taking the training classes from your institute.i was eager and went to your centre at al ain centre bur dubai and 7 o'clock(14th january 2010) in the evening.i waited for around 30 minutes for the person on duty but after inquiring with the security of al ain centre i found out that he was sitting at the back security desk.i went to call him and ask him that i was waiting for you from last 30 minutes.in his reply back that gentleman was very rude and rather than apologising, he told, " i know my duty and if you have any complaints you can call and [protected] and for your information it is closed now you may complain now on saturday."
anyway i again asked him that i want to know about fresher driving for my wife.
without listening to me he asked me the registration number.i again told him that i dont have registration number but his instant reply was, "i cannot trace your wife without registration number on the computer." in a very angry manner.
i told him not to speak in bad way for ladies but without listening to me anymore he started shouting and told me to leave the desk and complaint.
when he was shouting, even i had to shout at him and the security persons tried to relax the situation but that gentleman had the guts to say, "shut up and go out!".he refused to give his name and identity and told that address and timings of this centre is good enough for you to complaint.
Then after listening to the security and to maintain the decor in the mall i left.
Im sorry to see that such type of persons are working in your institute and expect your comments to my complaint.

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varun pillai
AE
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Apr 29, 2017 2:46 am EDT

Hi I am varun pillai was a student in emirates driving institute, I am very thankful to ms edna manager (who is available for students in worst cases), mr darshana (one of the best executive in uae I came across) executive, & main person my trainer, my guru, my teacher... mr basheer, one of the best institute in uae, good service customer service is very good, my suggestion if you want a professional training in driving then join edi. I got my driving license in second attempt.

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Roshan V
US
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Mar 02, 2017 12:25 pm EST

Dear RTA, please stop employing undeserving jobless Emirati women as driving test inspectors. All they do is eat and eat and with their lazy demeanour get fat. They pass all those women (arabs and certain other nationalities) who are making a lot of mistakes during their tests. Women from India, Srilanka, etc are failed even ten times! Please replace your useless female Emirati inspectors. They are better off at home and running around spending their easy money shopping. RTA, PLEASE STOP BEING RACISTS! PLEASE STOP YOUR UNFAIR MEANS! WE CAN SAY THAT RTA IS THE MOST UNFAIR GOVERNMENT AGENCY IN THE COUNTRY. PLEASE REPLACE YOUR UNWORTHY EMIRATI FEMALES INSPECTORS. LET THEM DO THE THINGS THEY ARE CAPABLE OF... NOT GIVING DRIVING TESTS DEFINITELY... BECAUSE THESE WOMEN ARE THEMSELVES VERY BAD DRIVERS AND RUDE ON THE ROAD... WHAT A JOKE! DEAR DUBAI, DO YOU HEAR US? CAN YOU FEEL THE INJUSTICE THESE WOMEN ARE DOING? ALL THOSE IS AUTHORITY WOULD YOU TAKE ACTION ? OR ARE YOU ONLY INTERESTED IN CHEATING EXPATS OUT OF THEIR MONEY?

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Nicodemus
US
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Oct 19, 2016 12:39 pm EDT
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The worst i had is when i was doing night driving Classes last month, the Instructor from Al quoz institute he shamelessly removed his shoes and socks in the car and he started scratching his feet, asking too personal questions which is not acceptable, after 30 minutes he slept and i was driving him on the highway, when i went for Road Test i got immediate fail Funny.

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asamu
AE
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Feb 07, 2016 12:53 am EST

EDI is the worst money oriented company in UAE seriously i don't understand what understanding they have with RTA for functioning like this... they have worst customer service... if your student fails in school the teacher is held accountable.. well not in EDI apparently they take your money mercilessly and teach you absolutely nothing, i have been driving in UAE for 16 years.. when i did my driving when the instructors student failed 4 times the instructor was retested by Sharjah Police to see what is wrong.. so not many students failed more than 3 times.. instructors were extra careful and extra attentive, ... today I'm writing this blog in desperation.. 2 assessment exams and 8 final road exams my wife hasn't still passed her driving.. I'm 19, 000 dhs poorer and my wife started this 20 months ago and she is in tears.. i wish the RTA will take strong action against this soon called excellent driving institution... now I've been in UAE for 33 years and i talked to multiple people and got similar testimonies ... if you complain and make a complaint in EDI they will mark your file and make sure you do fail a couple more times... its a conspiracy. i will not comment on the corruption ... hope the UAE Govt takes action...

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freeman0179
AE
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Jun 08, 2015 1:50 am EDT

EDI is so far the worst as I know, they only give licenses to their VIP students (17, 000 dhs - full package) even if you driver very well, more and more students are transferring their files from EDI, try Galadhari/ Dubai driving Institute u will get license in 2- 3 tests.

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shiju.sk
AE
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Dec 31, 2014 2:12 am EST

It's been a 6 months been having in the institute. And still I have failed. I'm not sure I am the error seems I have been during in my country for 5 years.
first test i failed, 2nd test i get after one month 2 nd also failed. 3 rd test date i get after 45 days, now i going to finish 6 months total waste of time @ EDI.during road test examiner making sudden brake before reaching stop line, i know very well where is the stop line car speed below 10.they can make money my time and money going.

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attention here pls
AE
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Sep 05, 2014 8:24 pm EDT

I have joined the EDI one year back as a fresher 40 class student automatic until now I have given 5 RTA road test I didn't get my license and in my last 2 tests they didn't tell me the mistakes at all and simply the examiner replied "I DON'T KNOW" and failed me and one more thing they have asked me some thousands of dirhams as a bribe in order to issue a license, so please think if you have chosen EDI

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Noor1881
SY
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Aug 15, 2014 2:35 am EDT

I'm current student of EDI, as I heard from people outside is the best driving institute, however I faced with opposite. It's starts from the very first day of opening file, instead of my nationality in learning permit I have totally different, then when I went to complete my lectures after 7 days of registration they told me that my file is still in dubai mall, and I have 2 options wait few days or go to dm and bring it my self...so what I did . When I finally complete my lectures I asked them that I wanna have driving classes near to my home, it will be easier for me, one hour they we sending me from one building to another and in the end of the day they gave me number 9 the branch so I can arrange it my self...amazing service . I was cacaring to the branch 3 days, and no one picked up . I called to the call center, after that one guy finally picked up the phone and said first of all in branches we don't hhave same timing u sign in for and we don't have classes 3 times per week only 2 times, and you should wait minimum of 2 weeks to start your classes, it's makes me really mad I told him that why should I wait for 2 weeks I wanna start immdetely on what he said that here's number for complain I can't help you with anything. Still one weeks passed and I haven't received any call.

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Pranav Sharma
AE
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Dec 25, 2013 4:24 am EST

Yes, I agree that they wont issue license until 5 to 6 attempts which will not only effect you mentally but also financially. They have now started failing in assesment test also.I have given 2 tries for assesment test but they failed me in both the attempts.For next attempt again they load you with extra 8 classes or 12 classes sometimes.In my last attempt i made sure to stop at stop sign and rolling speed at give way sign and even rt & left turn, even then they failed me giving remark as improper approaching, not stopping at stop sign and steering control. All they want is to make money. I have decided to transfer my file to other institutes which are not so reputed as EDI but success rate is very good. Many of my friends who started driving class with me with other institutes (like Galadhari, Al Ahli and Dubai driving) got their license in not more than 2 attempts and even fees is also reasonable comparing to EDI. I have realized my mistake to chose EDI.

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Saak
AE
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Jun 18, 2011 11:01 am EDT

the rta examiners especially female are so rude ... when i drive with my instructors teh yseem to be happy but while doing teh exam something or teh otehr i always fail .. im not agfraid to hurt the examiners feelings but im waiting 2 get my license ... i wish teh ycould see that even we try so hard and pay so much fr it ! and they donty see hwo much effort we put im going fr my 10th try n i feel so ashamed n useless... n the last tym i drove teh examiner was freakin busy over teh fone and dint bother and she failed me .! i really need 2 pass my tenth or my father will really be very angry ! and im very scared ! ... i just hope these ppl can see it atleast this time ! ... edi is really scaring me ! please i need to pass i dunno whom to go to what to do ! im just very lost and im leaving next week ! and thsi has to be my last shot ! :( i really feel some of the female examiners r so arrogant and annoying .. you drive fr lik 5 mins or 8 moins and they spot so much mistakes while theyre over teh fone ?thats magical! how would teh yfeel if 11 000 dhs was ripped off their wallet in like 2 month ?!?!

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Emirates Driving Institute [EDI] The road test

i agree to the complain of mr yao ming regarding poor service with edi, if youre road test is 7:30 am usually they will call about 4-6 hours after, then without informing the student to have a break because all the examiners are taking their lunch. and regarding the road test. every student fail with this mistake, "failure to comply with the instructions of the examiner. and its also written as (recurrent) meaning it is usually happens. why? because some examiners tend to give instructions which are not allowed like entering a road with the no entry sign, changing lane with the straight line, and increasing speed which is above the speed limit as written on the road. of course the student will not follow this instructions because its not allowed. ok maybe some examiners tend to do this just to check if the student is aware of his/her environment. but must be for the examiner to be more considerable on this matter. because if you follow this instructions, you automatically fail the test, and if you do not, they will make you a mistake with this " (recurrent) failure to comply to the instructions of the examiner". so where the student suppose to go?

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Abdul Rahman Faizal
US
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Aug 07, 2017 1:20 am EDT

Why do they simply fail half the students, if they want more money they can simply raise the cost to take license rather than failing the students and and wasting their time as well. Plus more importantly they must tell the students what went wrong immediately incase of bad driving, they just give you a paper and ask us to take classes again...

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tinu verma
AE
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Nov 03, 2014 10:13 am EST

I have attend four time final road test but Rta what does wants I don't know they have fail me four times I thing it's my blander I open file with edi .in my road test I did not do aney mistake but they fail me ...in my opinions they want earn money ..

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Foxy1
AE
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Jun 15, 2014 11:38 am EDT
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Chane the driving school.

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aa.aa.a
AE
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Oct 20, 2010 2:47 am EDT

i failed 7 times. the 7th time i gave test with full confidence, but they failed me.
i dont know wat to do..how much i can pay, but putting simply fail what does it matters...of course minor mistakes will be there... but they have to keep an eye how the student is driving while giving test with confidence or not...

God should help me...nothing can be done

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khan adil
US
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Oct 24, 2009 7:13 am EDT

I would like to comment on the behaviour and dealing of this international bank name RBS. Which claims to be professional and provide quality products and services to their customers. I regret to mention here that it is not that, what this international bank claims.

I am a resident of Duba, living in Dubai for 23 years and employed by the govt of Dubai. I have a small amount of loan with RBS and unfortunetly due to sever emergency had to travel, during this time I missed my installments. To my surprise and knowledge now I have come to know that RBS have hierd a group of people in Pakistan who can contact your family and relatives in pakistan for recovery in a very illegal fashion, where the threat is very severe to ones life and also that the family members could be forced to detention without any legal procedures. The escape is only if one could deal with these groups on some percentage to get rid off. Is this how the international banks portry professionally. Is this how they will do recovery by using gangsters to threaten the whole family of the individual. I strongly take this matter up with the local authorities and with the international media. Life is first and over and above any price. 40, 000 dirhams is not more than any humans life. RBS must look into this serious situation as this is not the job of an international banking institute.

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8:20 am EDT
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Emirates Driving Institute [EDI] has left an official reply on this complaint.

Emirates Driving Institute [EDI] Poor service

My automatic road test was on July 12. Testing time on the receipt from their Internet City office says 7:30 am. Location: Emirates Driving Institute Headquarters in Al Qusais.

I arrived at 7 oclcok. My name was called around 8 o'clcok. I hopped in the car with a RTA guy and 3 other students. Then i found out the car is manual. We went back to the office, I told them i had switched from manual to automatic and showed them the receipt. They said no, you have to change your learning permit as well. But NOBODY told me to do that before. The guy in internet city office only took my money and gave me the receipt.

All right, i ran around and within 1 hour changed my learning permit to automatic. I came back to the waiting area, showed them my new learning permit, and waited and waited and waited and waited...until 4 pm! During this time the EDI guys and RTA guys of course had their lunch break without informing the students anything. I was bored to death. Later i found out there were at least 3 other students who were supposed to have their automatic road test at 7:30 am but like me, they waited until after 4 pm or later.

i find it very ironic that their slogan is "proud to be professional".

Since most students there are subcontinental, i believe EDI and RTA people simply don't give a ### about respect. Sadly, most students raised no objections.

I later complained this to my Egyptian instructor from EDI. He said many Pakistanis in the Al Qusais office take bribes.

Read full review of Emirates Driving Institute [EDI] and 43 comments
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Mahmoud saleh
US
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Jun 16, 2024 3:35 am EDT
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Not recommended, poor communication and coordination and unprofessional dishonest about the Backages

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Shanafahad
Dubai, AE
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Dec 06, 2023 8:57 am EST

The shuttle service is not ladies friendly from Al Warqa Dubai, and misbehavior from the driver escalated this issued with the concerned authorities but no solution.

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Dilanga Sameera
US
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Nov 13, 2023 10:17 am EST
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I'm dilanga my ID [protected]

join date 09/march /2023

since 8 months I' have to wait long time for classes and now waiting for test. half of my visa in Dubai wasted to driving school. after the payment not care about student. please arrange my test as soon as possible thank you.

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Dilanga Sameera
US
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Oct 22, 2023 9:34 pm EDT
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I'm dilanga, since march 2023 I'm looking to take my driving license,still not,waiting so long for test,already paid full amount of unlimited package, after paid not care about student highly not recommended this school.

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Noman67
Dubai, AE
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Sep 04, 2023 5:45 pm EDT
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I have sent the request for the RTA smart yard test , and after 2 weeks I am getting the reply that the test can not be booked , i first have to renew my learning permit , which still has 15 days left .So disappointed with your service

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Zeeshan mehmood
US
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Aug 19, 2023 6:00 am EDT
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Hello I Opened my file 12 June 2023 and Waiting period to much there I need 2 hours Class I Have To Wait 21 days even after 21 days No Have Any Response edi suggestion is The My Life Very bad Design

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JunaidAhme
US
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Jul 11, 2023 9:09 pm EDT
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I came EDI Center Al Qouz 10:15am I took ticket for course registration

There is only one counter for registration and one counter also not working properly I’m here since 45 minutes bilim no any responce from EDI

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Sabir26
AE
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May 15, 2023 4:04 pm EDT
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I cleared my theory test and they told me about 6 weeks waiting time for training schedule. Now 7 weeks are gone and no update from edi. I called them some 10 times and every time they have same useless words like it will schedule in 2-3 days, couple of days, as soon as possible etc. And you obviously you are not going to have any call.

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Rafaqat Abbasi
US
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Apr 20, 2023 4:46 am EDT
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Dear EDI management,

I am trying to get the license through EDI. They are delaying me in the classes and waiting period is too long. Instead of asking multiple time for the parking training and and test I am getting response that request is under process. I called thrice in 10 days but same response. Delaying is very annoying as we have tough timing. Please consider my request and book my parking training. Will be thank full if you can resolve issue. Going and face to to the front desk is getting horrible because they are also treating very bad. Don't know where to speak to get the license as 3 month already pass. If its happening like this may be it will take 01 year. Looking forward to hear from you.

Emirates Driving Institute [EDI]
Emirates Driving Institute [EDI]
Dubai, AE
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Apr 26, 2023 12:41 am EDT
Replying to comment of Rafaqat Abbasi

Dear Mr. Rafaqat,

We sincerely apologize for the inconvenience that has been caused to you.

Upon further investigation, we see that the concerned department has gotten in touch with you with class confirmation.

We appreciate your feedback. We will do our best to avoid such issues going forward.

In case you face such issues in the future, please feel free to reach out to the CS Supervisors to assist you in this matter.

Best Regards,

Emirates Driving Institute.

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Wali raza
US
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Apr 09, 2023 12:32 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Please give me a urgent request to help me and please give me a classes 15 .12.2022 to open my file all payments well clear

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Emirates Driving Institute [EDI]
Emirates Driving Institute [EDI]
Dubai, AE
Send a message
Apr 26, 2023 12:43 am EDT
Replying to comment of Wali raza

Dear Mr Raza,

KIndly share your registration ID to assist you in a better way.

About Emirates Driving Institute [EDI]

Emirates Driving Institute (EDI) offers a range of driving courses for various vehicle types, including cars, motorcycles, and heavy vehicles. They provide theoretical and practical training sessions designed to equip learners with the skills required for obtaining a UAE driving license. EDI also offers defensive driving courses and driving instructor training programs.

Overview of Emirates Driving Institute [EDI] complaint handling

Emirates Driving Institute [EDI] reviews first appeared on Complaints Board on Aug 3, 2009. The latest review Staff and Services was posted on Dec 24, 2024. The latest complaint Staff and Services was resolved on Dec 24, 2024. Emirates Driving Institute [EDI] has an average consumer rating of 5 stars from 232 reviews. Emirates Driving Institute [EDI] has resolved 231 complaints.
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  1. Emirates Driving Institute [EDI] Contacts

  2. Emirates Driving Institute [EDI] phone numbers
    +971 42 631 100
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    P.O Box: 20948, Al Qusais, United States
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