Emerald Management Residents Reviews and Complaints

Latest Reviews and Complaints

E. Nicolas

Verified customer

On December 15th, we answered an ad which had been placed online by Emerald Management

On December 15th, we answered an ad which had been placed online by Emerald Management. Initially, we were interested in a property in [specific location] for which we applied and paid an application fee of $60 each. Emerald Management contacted us about the initial property that we had applied to rent and informed us that it had been taken. They promised to refund our application fee and apologized for the inconvenience. However, instead of refunding our money, they coerced us into applying for a different property in Sugar Hill. They convinced us that our chances of being approved were good.

Today, on January 3rd, 2023, I contacted Emerald Management by phone and spoke to [specific person]. They informed me that the second property on [specific address] had also been taken before we had even agreed to relinquish our application fee towards the property. Our intuition told us to walk away from the initial property after Emerald Management agreed to refund our $60 application fee per person, which was between myself and [specific person]. We feel deceived by Emerald Management and [specific person]. At this point, we are demanding a $120 refund.

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How responsive is Emerald Management's customer service?

0 Resolved

1 Unresolved

Total complaints: 1

Resolved complaints: 0 (0%)

Unresolved complaints: 1 (100%)

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Emerald Management has received 1 complaints on ComplaintsBoard. The first reported case, On December 15th, we answered an ad which had been placed online by Emerald Management, was published on Oct 23, 2023, and the most recent complaint, On December 15th, we answered an ad which had been placed online by Emerald Management, was posted on Oct 23, 2023.

Out of all reported cases, 0 complaints (0%) have been marked as resolved, while 1 complaints (100%) remain unresolved.

Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.

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Is Emerald Management Legit?

Emerald Management earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Emerald Management to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Emerald Management is known for their high standards and safety. If you're thinking about dealing with Emerald Management, it's wise to check how they handle complaints.

We found clear and detailed contact information for Emerald Management. The company provides a physical address, phone number, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Emerald Management's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Emerald-homes.net has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Emerald-homes.net has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

Emerald-homes.net has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The emerald-homes.net may offer a niche product or service that is only of interest to a smaller audience.
Emerald Management protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.