Embassy Suites Sacramentohotel room not accepatable

D
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a verified customer
Verified customer

We got to the hotel and there was no notice given, but the power went out in the room all night. There was no climate control, and it was pitch dark in the room, the kids were scared, and I bumped into the wall pretty hard. They were rude when I complained to the front desk. There was no hot food for breakfast because of the power outage, and there was not a managers reception for some reason.

Responses

  • La
    laverne darden Mar 20, 2018

    I was staying at the embassy suites hotel philadelphia airport on 3/16/2018 to 3/18/2018 the room was nice the food was good but that elevator was not going to the floor one and i had to walk down the step all the time my room was on the second floor so i had to walk down the step all the time i was there and when they gave me my bill it had my name on it but the wrong address on it i was with a group call annual ball minaret court # 154 but you took the money out of my mc

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