Egypt Airlines / EgyptAir

At the beginning of August, I flew from Bucharest (Romania) to Riyadh (Saudi Arabia), after 2 months of uninterrupted vacation. I used a combo with two transits, one in Istanbul and the other in Cairo. The flight was divided between Tarom (Romanian Airlines) and EgyptAir, as follows: 2 august/IST RO 263, 2august/CAIRO MS 736, 3 august RUH MS 649. My precious luggage was wrongly labeled on the way and got lost.

I had bought my two-way ticket via Expedia, because it seemed to offer good connections and it was cheaper than those ofered by one single airline. Mistake! My luggage is still missing: I actually received, within a few hours from arrival, someone else's luggage with my tag attached to it).

Within a few days, Tarom responded to my written complaint, claiming that they searched on ground and pointing that the international legislation puts the responsibility on EgyptAir, my final carrier. EgyptAir remains silent on this subject, although 10 days ago, immediately upon arrival at destination, I filed a complaint, describing in detail my luggage. The file nr is RUHMS11677/03AUG10/0108GMT

If you know any other way to contact directly Egyptair, please let others know on, this site.

My lost luggage was Roncato brand, color ORANGE, hard cover, carried upright. Additionaly, it had small printed bullets spelling my name, diana, on its front cover. It also had a secondary Tarom label with my entire name, my final destination and mobile phone number: [protected], handwritten on this label. A last characteristic: it had light gray handle and flaps - one of the flaps was broken. The weight was 21 kilos.

After reading the poor reviews on services ofered by EgyptAir, I realize the extent of my mistake. I think people should research more carefully an airline's reputation before buying their tickets. If there is no possibility of flying a reputable airline, insure your luggage! Needless to say, keep your most valuable thinks on you, although sometimes, it is impossible to put everything you would like in a hand bag. Since I had vacationed for 2 uninterrupted months, I had many brand name clothes and cosmetics among many other irreplaceable or expensive things.

Although I am a frequent international flyer, I vow NEVER EVER to fly EgyptAir again. It was the first and the last time. The contents of my lost luggage, my peace of mind and my time were worth much more than the difference I would have payed to fly a reputable airline, like Air France, Lufthansa or Swiss Air!

diana b

Hi JoJo, I totally agree with your comment, I was also a victim on flight 777, please refer to the same site where you sent your complaint, mine was theft a cabin crew stole my phone, as they were always walking around busy doing nothing, one of them targeted me as soon as they had an opportunity to steal from me, tTHEY DID NOTHING TO SUPPORT ME, IT IS SICKENING. I agree you file a lawsuit against them, "Reserved and Guaranteed" is a simple word so if hand written or electronic, it doesn't matter. THE STAFF/CABIN CREW OF EGYPT AIR ARE VERY UNPROFESSIONAL. I will be taken the matter up as well.

My bag which was not recieved in my flight in Schipol is missing and untracebale , want a reply .

want to see receponsibility .

the bag had expensive items and till now is not informed where and if it was found

information :

AHL AMSMS13518

flight date 30-06-2023

cairo Airport to schipol Airport

my flight was from JFT to TLV via CAI on egyptair on set 7th flight ms986 and ms601

my baggage never showed up in tel aviv

and all my clothing is in the missing baggage

and i have no one to talk to

can you please help me?

thank you

I was on a flight from Cairo to Dubai MS910 on the 15th of May in seat 41K.

When I arrived to Dubai I found that my bag was opened and 3 watches were stolen.

Egyptair said they can do nothing about it !

Were so sorry for the delay because my son was hospitalized since we arrived I get so busy and forgot to report about my luggage

Cherif Aboubakar mahamat

My flight MS937

TICKET NUMBERS [protected]

Traveling date 03jan2023

Arriving date 04jan2023

File refrence of the airport hamad international airport DOHMS13230

Bag lost 1 blue colour 13kg contained document

Egypt air Office in Kuwait refused to change the date of departure, knowing that my ticket is refundable.

The flight was delayed 3 hours without any excuse and apologies and the employees were so rude and the airport was uncivilized and about the workers they were misbehaving with the travelers.

Egyptair Flight M5800 Eco Paris-Cairo 06/04/2017 and
Egyptair Flight M5875 Eco Cairo-Lagos 07/04/2017.

Damaged Luggage Claim / Insurance Ref No 2349/2017
Processed Damaged Bag Ref LOSMS 10971

Approved Claim settlement is USD 75

Client has been waiting in Lagos for remboursement/settlement
Return Flight Lagos-Cairo- Paris is 05/10/2017

Dear Sirs,
I am a frequent flyer of Emirates airlines. I travel to Ghana every three months sometime six business class trips a year.
This time around I wanted to try out the Egypt air as your airline also flies to Accra, Ghana.
I boarded the flight MS 969 out of Kuala Lumpur on the 13th October close to midnight. My seat number was 9D. During the flight to Mumbai I was reading some magazines and place my bifocal eye glass on the pillow next to my seat which was vacant.

On touch down I even held the glasses on the seat to make sure it does not fall off, than while the cleaners came in to the aircraft to clean I just dozed off.

When the flight was taking off from Mumbai still in a daze (sleepy), some 5 minutes after take off, I tried looking for the glasses on the seat next to me (which was still vacant), checked rear, under and seat behind my seat etc and did not find glasses. I reported to the Crew (Elderly man) he just shook his head negatively saying he can't do much. I suggested he inform the pilot to inform the Airport in Mumbai as a warning to others who will fall victim to these thieves (posing as cleaners). I had so much problem not being able to read without the glasses although I had another pair in my checked in baggage.

I am very disappointed in the response I received from the crew chief. At the airport in Cairo I expected a pick up instead I was told to go out to the next terminal to obtain my hotel voucher.

The glasses a "Longines" cost me US$ 545.00 and was practically new.

Due to this bad encounter and the hassles I had to go through in Cairo, I purchased new ticket from Emirates Agent in Accra.

I am sending this mail for your office in Mumbai to investigate and to weed out the culprit before the Airline's reputation deteriorates further.

With kind regards,

Godandaram Janaki Ram (G. J. Ram)
(IAPA Membership # 51639)