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CB Vehicle Rental and Leasing Economy Rent a Car Complaints #42-61
Economy Rent a Car

Economy Rent a Car review: refund

C
Author of the review
7:39 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Contract no.PCARL026D666
I prepaid a mini-van from Economy car rentals through carrentals.com for the period of December 23rd-26th. To be picked up between 8-9pm New York time.

My flight arrived normal about 10-15 mins late but the immigration and luggage clearance took longer than expected as there were 10 of us. We arrived at rental location about 10-15 minutes past 10pm. The whole place was deserted! Closed. Not even a number I could call. I had to get back to the airport to get another rental.

I tried getting the car the next morning but was told I can not! I rented the vehicle for 4 days, charged & fully paid, insurance included about USD 1600. How can they refused the car the next morning as they have just opened?

I have no issue if they forfeit the first 24 hours of rental as I did not show up on time however they should refund me the rest.

I have tried many times calling them and they always asked me to speak to carrentals.com. Carrentals.com support has been friendly however they said they can't do anything as Economy is refusing to pay!

What can I do?
Frustrated
Chuang

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  1. Economy Rent a Car Contacts

  2. Economy Rent a Car phone numbers
    +1 (877) 326-7368
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    USA & Canada
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    Costa Rica
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    Jun 06, 2026
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Economy Rent a Car Category
Economy Rent a Car is ranked 37 among 85 companies in the Vehicle Rental and Leasing category
#35 Ace Rent A Car Ace Rent A Car #36 LocautoRent LocautoRent #37 Economy Rent a Car Economy Rent a Car #38 Green Motion International Green Motion International #39 easyCar.com easyCar.com
Economy Rent a Car Alternatives
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