Economy Rent a Car
reviews and complaints

On 2/11/17 I arrived at Miami International airport to pick up a car I rented from Economy. There were no signs where to pick up and no busses with Economy on them. I called the number on my reservation with out much success. Finally found someone who pointed us to where the bus would come. When we finally were picked up, we were told that are reservation was with Ontrac rent a car. We had to wait 90 minutes while the rude man behind the desk argues with the three families a head of us. In all cases he demanded written proof of car insurance, which none of us had because we were all on holiday. He proceeded to charge $500 to each account. I was able to reach my insurance broker who sent me by email my insurance and he still charged my credit card $500. I did not make my rerservation with this company and was very upset that I had to deal with them

Montreal airport economy rent a car.

I consider this agency to be dishonest and fraudulent. This was absolutely the worst experience i have had dealing with rental agencies. My car thru expedia was quoted at 369.69 with unlimited mileage and all taxes and fees. When sent by email with what should have been no additional charges the total was 627.05. Too many additional fees to even mention here. The front desk manager was aggressive and rude, and i m doing my best to warn other people away from this agency.

Rental car company: Economy rent a car, ontracrentalcar.co. Address 3265 NW 24th Street, Miami FL, 33142. Repr Mr Manuel Caldera. This rental car company is a fraud. They don't accept any insurance information and force you to buy their insurance, which actually makes the rental much more expensive than any other offers Rentalcars.com gave us. We arrived to the rental office in the van. Waited for 1/2 hour for our turn, while the staff went outside to clean up returned cars. They took our credit car information and charged us. Then they had all kinds of "computer problems" and kept us waiting additional 40 min. Finally they said the that there are no cars. They called the van to pick us up, we left and rented from another company. I try to call them and ask to return the charge, they don't answer the telephone. I disputed the charge and report this company as a fraud.

I was given a car with dent and scratches at the time of rental. During the inspection, the staff member of the rental company just noted the big dent on the inspection report and told me no to worry about the minor scratches. When I returned the car, they did a microscopic examination of the car, scratched paint with the thumbs and noted a hole on the passenger's side of the car. They told me that someone tried to break in the car that was a lie. They charged me $516.00 to my credit card and told me that they would keep this as a deposit until the claim is settled by my insurance company. They did charge my card and this was another proof of their dishonesty. Please never rent a car from this company no matter how cheap they quote you the price. These people are Thugs and take advantage f the people when people have to catch their flight.

On 3/23/2011 I rented a Hyundai Elantra from the San Jose Airport, Costa Rica.The next day while traveling across the jungle to a distant beach the r/rear tire blew out.The mechanic that changed it told me the other rear tire was also bald, due to a improper wheel alignment.The two front tires were apparently taken off the front and put on the rear.In affect they sent me out in the middle of the jungle with bald tires. They ruined the day as I had to drive back to the hotel before dark.They did change cars the next day. This happened 7 months ago, I'm still waiting for an apology. I've been renting cars for 40 years.This is the worst company I've ever dealt with.