[Resolved] ECCOecco shoes

U Oct 09, 2019

I bought two pairs of ECCO shoes at the Karstadt in Bad Homburg (Germany). A brown pair and a black pair. Both pairs must have cost over €50 a few years ago. I have since moved to the UK.

Both are very nice shoes and use them "for best".

Unfortunately, the heel on the black pair has disintegrated while the brown pair is very much intact. The uppers on both pairs of shoes are perfect.

I think you can see this from the pictures.

I expect better from ECCO and perhaps a voucher as compensation for the black being unusable (water just comes into the black shoes now) now is in order?

John Olin
5 Jersey Close
CW12 3TW
Tel [protected]


  • Resolution Statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Ecco Customer Care's Response · Oct 09, 2019

    Hi John,
    I have forwarded your complaint to our UK Customer Service. They will be reaching out to you soon.

    Kind Regards
    ECCO USA Consumer Customer Service.

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