EasyHome review: dyson vacuum - not getting service from easyhome

On Saturday, January 26, 2019 I placed a call at Easyhome in Vanier due to the fact that our Dyson Vacuum that stopped working. Chris said that he would get a Robyn to call us back on Monday, January 28th.
I finally called back at the Vanier Store around 2pm and asked to speak to Robyn. She informed me that she didn't know what to do in regards to this matter, but that she would look into it and call me back later that day.
We are now Tuesday, January 29th, 1:12pm and still no news from Easyhome Vanier. I have paid my vacuum in full in December 2018. However, I have been paying the insurance and it seems that there is a one year guarantee after we are done paying for our purchases.
I want to know what can be done. We really like our Dyson, and I do think that it should be replaced by Easyhome very soon.
Can someone please contact me at the earliest of convenience. We have been good long term customers of Easyhome since approx. 1998 (our first purchases where done with a Manager called Bruce in the Lincoln Fields Mall) Hoping to have this issue resolved by this weekend.
Thank you
Marcel