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Dysonwont honor warranty

dyson will not honor their warranty.

Bought a Dyson ball. Had it for a few months. Local store in NJ (butley vauum) charges for warranty repairs.

Dyson lets them get away with it.

Dyson pays stores nearly nothing for warranty service. Nutley vacuum adds fees to the warranty service.

Whats the use of a five year warranty if you are going to have to pay 80 buks out of pocket when you bring it in.

Responses

  • Jw
    JWHarding Apr 13, 2011

    I purchased a Dyson DC29 vacuum cleaner in Jan 2010. It is still under a 2 year warranty. One of the attachment tools has a brush head which has softened so much that the cleaner sucks the bristles into the attachment making the tool impossible to use. I rarely use the attachment so the fault is not one of excessive wear but poor materials. I asked Dyson to replace the tool under the warranty. Their response was to say that the bristles are supposed to be soft and that I should use a lower suction option to reduce this effect. Brilliant - pay a fortune for a cleaner so powerful you can't use it on full power. Might as well buy an ordinary vac then? The brush functioned properly when I bought the vacuum; it does not function now. The attachment is still under warranty and I believe it should be replaced but Dyson say I can purchase another but will not replace the part.
    Their "Help" line were smug and unhelpful... so no help there.

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