Dunia — Unjust loan interests
I would like to complain regarding dunia's very high interest on my loan amounting to aed12000 payable in 3yrs. I originally wanted to pay for 1yr only due to big interest for 3yrs payment but their agent-abigail topacio told me that they require 3ys initial computation for new loans but dunia will recompute the interest into 1 yr if I can pay it in 1yr... I have been paying for 10months now which is already aed5740 and I wanted to settle everything as I need to go back to philippines due to health problem but now dunia is saying that I still need to pay below.
Aed10114.48 - remaining principal + aed1250 - early settlement fee whic was never mentioned when I applied the loan.
Total due - aed11364.48 if im going to add the aed5740 which I already paid for 10ms it means that my total payment is aed17104.48. which means the interest of the 12000 loan is 5104.48 in less than a year.
I have tried to speak to their customer service but all they are saying is - it is the mistake of their agent and they cant do something about it.
An you please help me on what should I do with this? I dnt want to leave any oblogation when I go home but I think what they wanted me to pay is not within the interest set by law of uae. the remaining amount is so high that my fund is not enough to setlle especially now that im on medication.
Would highly appreciate to hear from you soon as I need to go home as soon as possible
Thank you and more power to you.
Mail - [protected]@yahoo.com