SUBMIT A COMPLAINT

Duluxbarking dulux customer service

1
S Nov 24, 2017

I recently went to the Dulux in Barking (near the A13) and was met with the most foul attitude from one of your employees - after innocently querying about tester paint I was met with a condescending and almost aggressive response. Your employee responded in a patronising tone (repeatedly may I add) that "this isn't B&Q" which completely swerved my initial question regardless. It seems you need to train your staff with better manners as that was genuinely a horrible customer journey to have - without probing for what I needed she was blunt and rude and caused me to leave the store in search of help elsewhere. It's really upsetting and has definitely that store has definitely left a bad taste in my mouth.

Post your comment