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Dulux Paints
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www.dulux.co.uk

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1.4 1 Review 183 Complaints
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Dulux Paints Complaints 183

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6:05 pm EST
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Dulux Paints yellowing

bought tin of dulux one coat, brilliant white.Within two months the paint was as yellow as a persons teeth who smoked forty a day.I couldn't believe how bad it has gone in such a short time, (and this was with an undercoat as well).Plus it was tacky for ages after, (two or more weeks).Still can't believe how bad this paint was.

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12:00 am EST

Dulux Paints terrible paint!

I bought some non-drip dulux gloss paint a few months ago. When I opened the tin it was clearly liquid gloss. I couldn't find the receipt to return it, so used it but it all dripped and ran. Terrrible and I had to buy more paint and redo the whole job plus the sanding etc to dry and get rid of the drips and waves.

I wrote to ICI in Slough, saying they had put wrong labels on cans and shld do a product recall.

All I got back was a letter of excuses saying it was because of the hot weather! I live in Scotland and although summer good, not as hot as down south.

I wrote to them again, saying I was not happy with their reply and that I did know the difference between non-drip gloss paint and liquid gloss and had expected them to do something about it rather than make excuses. THEY DID NOT EVEN HAVE THE COURTESY TO REPLY.

Since then, I found the receipt and B&Q took it back BUT I WOULD NEVER EVER BUY DULUX PAINT AGAIN! The goods were not as the description and not fit for the purpose and they have contravened the Sale of Goods Act and were not prepared to do anything about it. If I buy a top brand I expect the paint to be good and to fit the description.

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Lionel Cartier
CA
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Oct 13, 2016 6:11 pm EDT
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Three coats later and can still see through . Garbage, garbage. Will never buy again. Bought $800.00 dollars worth during 2 for one sale for a new house we we're painting. Never again. Better to pay more for a good brand than pay for labor to re-coat because of this crap paint. The sales people knew what I was doing but never suggested a different grade of paint. I purchased the ULTRA . When I told them it was garbage they said I should have used X-PERT . What a scam. I won't get scammed again by them. Stay away.

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jitendra shah
IN
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Mar 14, 2012 8:06 am EDT
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i purchase ici colour in 2006 all co lour down i want to check when we purchase colour it is expire? i want to test in company laboratory.

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Isaac Hem
US
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Mar 24, 2016 12:01 am EDT

dear all everyone pls be aware of dulux paints it is the nasiest paint company in the world who never ever even think to respond to a customer who
have paid for the paints and getting a ### experience from their dealers. there is no way to contact the company . nobody knows who is the ceo of the company and to whom the customers may contact in case of complaints. Dulux company do you think all the people are fool here. if once i get a chance to get in touch with these idiots then will show what is the value of money.

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preciousmoments
SG
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Dec 14, 2014 11:17 pm EST

I painted the whole house with ICI dulux paint and my only complain to this paint is that the paint wall can be easily stain with water marks which makes it look ugly and dirty. I never have this problem with Nippon paint. And ICI paint is hard to remove dirt and stain from the wall as compare to Nippon paint. Definitely this will be a one night affair relationship with ICI as I will never going to use it anymore. Overall the quality is not as good as Nippon paint.

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Mum460
pool, GB
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Aug 12, 2014 7:49 am EDT

Attempted to paint walls with Dulux Matt emulsion. It was suppose to be white chiffon I might as well have been putting water from the tap on. Sorry Dulux your gloss yellows within weeks and your emulsion is like water. Another customer lost and my money so to speak down the drain.

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Maggie11
Enfield, GB
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Jul 27, 2014 4:24 am EDT

We have always used Dulux emulsion and gloss paint. Firstly there non-yellowing gloss started to yellow. Now this weekend my husband has started decorating our hall and stairs. With Dulux Matt Emulsion, OMG it is disgusting, the paint just runs off the brush like water and as for brilliant white, it looks exactly the same as before. I made him stop to look to see that there was no difference in colour.
We are certainly never using deluxe again, whatever they've done to their paint, they've ruined it!

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Bishwajit Dutta
US
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Jun 21, 2014 6:57 am EDT

I am a dealer of ICI Dulux since 3-4 years . That time I have installed a manual colour making machine which company have provided, there the machine scale count was 64 . But few days back I came to know that the counting should be of 48 . From long time I was using 64 counts scale & suffered a huge loss . Now I want a compensation from the company & they are not listening to me.

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Joe Seaborne
Calgary, CA
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May 22, 2014 9:25 pm EDT

I work for a painting company and we use Dulux paint all the time. I do know that Dulux oil paint is going out because it doesn't perform well under the new low VOC restrictions. Dulux brilliant white seems to yellow prematurely, but in saying that I think it is important to also take into consideration that every oil based paint is suffering from the new low VOC restrictions that were imposed on the painting industry. In time latex paint will completely replace oil based paint. As far as my experience goes, Dulux latex paints are still great and I havn`t had any problems.

http:ééwww.calgarypropainting.com

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Joe Seaborne
Calgary, CA
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May 22, 2014 9:15 pm EDT

I would have to disagree with the statement that Dulux paint is a terrible paint. I work for a painting company and we mostly use Dulux diamond latex paint. I can agree that Dulux is having trouble with oil based paints, but all paint manufacturers are having trouble reformulating oil paints after the new low VOC restrictions happened. In my opinion oil based paints in general will not be able to perform they way they used to because of the new VOC restrictions. As for as latex paint goes, I love Dulux diamond and it works great for trim and doors because of its hard surface.

http://www.calgarypropainting.com

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simon 27
Bridgend, GB
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May 06, 2014 2:56 pm EDT

being a decorator of 30years i used all paints.last week i took advantage of dulux 3for 2 offer as a customer wanted a soft sheen throughout.i purchased 9 5l tins of dulux softsheen.big big mistake.just by stiring it i could tell it was water thin.i tried 1 tin and after 4 coats of white over a grubby white wall it did not cover and look solid.i purchased crown mid sheen from my trade shop and it covered beautifully in 2.i took the remaining 8 dulux tin back to b+q for a full refund and recomended they took the rest off the shelves as in 30 years never used such a poor quality product.never never again will i use or recomend any dulux product.well over priced for such a substandard product.they are trading on a past name, well past by these results. all decoraters beware of this product

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12:00 am EDT

Dulux Paints hallelujah

Channel Nine aired tonight at about 6.30 a disgraceful ad for Dulux that featured the word" Hallelujah". This is a gross breech of community values particularly for relious people but also a pollution of a word with strong religious connotation for the majority.. My hope is that you will help get it off air promptly. I have sent my complaint to Dulux directly.

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Dr Ian Walker
South Leigh, GB
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Dec 21, 2022 10:18 pm EST
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Our ensuite has been painted, three times, in the above paint. The paint runs down the walls leaving a lighter wash, like waves on a seashore; it is unsightly. We have a fan and adequate ventilation.

We have used the same paint (different colour) in two other bathrooms and have had no trouble. What can we do?

Dr Ian Walker

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Reet Arora
US
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Jan 15, 2020 7:46 pm EST

We take service only 5 months before and we pay near about 2lac for whole service. The service and the product they used totally pathetic. It turn out from the walls after 2months they gave us guarantee for 5year. Now what can I do

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Joanne cliff
GB
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Nov 09, 2019 4:40 am EST
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Bought this.on the guise of the colour chart. In reality it is a pink and 3 shades lighter then the chart. We have put 3 coats on and its still the same. We have always been good customers and used you paint

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joe burnside
GB
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Aug 31, 2019 9:39 pm EDT
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i have painted my staircase with dulux satinwood quick dry. and it does NOT dry after 2 weeks it is still sticky, what a waste of money and time. from the same tin, i painted my lounge door about 6 months ago, and its still sticky, not fully dry. anyone got any idea

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Shivam granite@ceramic
IN
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Aug 28, 2019 12:26 am EDT
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Shivam hardware

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Andrea Veira
US
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Jun 29, 2019 11:35 pm EDT

I have had my bathroom door painted with dulux white gloss which has now turned yellow. It is meant to be brilliant white. Please can you help.

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GSB2019
US
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Jun 25, 2019 9:41 am EDT
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Mohon tanggapan, tindak lanjut untuk produk palsu Dulux dengan merek Diilux yg beredar luas di pasaran sehingga masyarakat luas tertipu dgn tampilannya seakan itu produk keluaran Dulux,

Hormat kami,
GS Budihardjo

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Catherine84
GB
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Jun 18, 2019 10:51 am EDT

I have ordered a sample of paint and it said that it would be delivered yesturday but still has not come and I have waited in for 2 days for it to come I suffer with depression and anxiaty and it has made me I'll staying in i would like someone to contact me on catherinefountain@outlook.com about this thank you

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subratkb1
IN
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Apr 27, 2019 3:00 pm EDT

Date of Incident:- 19.04.19
Client Number:- [protected]
Description:- They did not have updated the software and they gave us the wrong colour code as per old code in the software. When we bring the that colour from the other dealer from updated software it comes different colour.

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Daniel Dove
US
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Dec 12, 2018 2:41 pm EST

Can you please help me I painted my ceiling and miss a peace of in and went over it and it where l miss it and it come up a different shade what can I do please Daniel dove p.s it looks worse in the day light

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About Dulux Paints

Dulux Paints offers a variety of interior and exterior paints, available in multiple finishes. They provide color consultation services and tools like the Visualizer app to help customers choose the right shades. Their products are aimed at both DIY enthusiasts and professional decorators.

Overview of Dulux Paints complaint handling

Dulux Paints reviews first appeared on Complaints Board on Sep 5, 2006. The latest review Poor quality work done by dulux executive & not responding after 6 months was posted on Feb 27, 2025. The latest complaint Dulux pure brilliant white Matt paint was resolved on Aug 02, 2021. Dulux Paints has an average consumer rating of 1 stars from 184 reviews. Dulux Paints has resolved 21 complaints.
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  1. Dulux Paints Contacts

  2. Dulux Paints phone numbers
    +44 333 222 7171
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    +44 333 222 7676
    +44 333 222 7676
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  3. Dulux Paints emails
  4. Dulux Paints address
    The AkzoNobel Building, Wexham Road, Slough, SL25DS, United Kingdom
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    Jun 30, 2025
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