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4.2 1226 Reviews

DuckDuckGo Complaints Summary

7 Resolved
252 Unresolved
Our verdict: If considering services from DuckDuckGo with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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DuckDuckGo reviews & complaints 276

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Newest DuckDuckGo reviews & complaints

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F
5:06 am EST
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DuckDuckGo internet search

Mine rather than a complain is a suggestion to get a more useful internet search. When you make a research with Google the results show the date of issue, at least for those blogs that allows to show the date. This I believe is an important info for the search, thus I'm wondering if wouldn't be possible to have the same in DuckDuckGo.
Attached is a screenshot with a page searched by Google.

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D
4:06 am EST

DuckDuckGo advertised claims

Why do yu claim using ddgo does not allow dude-hits will not be followed around? That's not true. When I launch a search using duckduck as my 'home' icon) which I choose to override Bing--merchandise that I browsed five minutes ago, invariably shows up as dynamic pop-ads n every site I visit thereafrter! How do I avoid this chronic trend?

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7:31 am EST
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DuckDuckGo uk

Good day
When I enter a question to DuckDuckGo and the answers come up it very frequently says I am in Sweden. This is totally false as I am in the UK and it worries me that there is interference of some sort.
I also note that adverts /sites/replies sometimes come up in an eastern language/ Russian /Ukkranain or similar.
I had a report from Gmail some weeks ago that my email had an attempt from Ukraine. I changed pwords etc.
I sometimes read the UK daily mail and again Russian adverts or similar come in at the beginning. I only use Duck Duck Go to access sites and mainly on Opera with the VPN on.
Can you advise me please.

Thank you

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J
11:30 am EST
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DuckDuckGo right to be forgotten ignoring of the law.

Why is DuckDuckGo not following the European Data Protection requirements of the Right to be Forgotten Law? You neither have a Form for filling in online or even any acknowledgment that Data Protection Law is applicable to you? Google alone have actioned over 2.4 Million removal requests and Yahoo with Bong also acknowledge the Right to be Forgotten legislation and action accordingly.

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J
12:21 pm EST

DuckDuckGo ' shopping feature ' - predominated / saturated with amazon prime options - not a representative array of other sellers

Hi,
Notice this all too often - I search for an item ( looking for variety and a wide range of sellers ) using your engine and the ' shopping ' option ...but most often it is populated with Amazon / Amazon Prime products - I would say 85 % ...you try adding more results by clicking the + icon ...to find still more Amazon results .
This may pay your way, but illustrates the unfair influence of Amazon for both smaller online retailers and buyers seeking a fair representation of options out there . I personally prefer to avoid Amazon, for a number of reasons .
I have stopped using Google as a search engine, though note it returns very many more search results than duckduckgo . But it is a pity you are promoting freedom of browsing, yet are in the pocket of Amazon ?
Is how I see it .

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T
6:20 pm EST

DuckDuckGo search results

I really want to use you guys' search engine so I can spit in the faces of Google. When I search for something on Duck Duck Go, the results are terrible. For example, Google has their first result in big bold letters when you search for something like Ohio State vs. Wisconsin score. It's unmissable on their site and it's quick and convenient so you aren't having to search through URLs. Duck Duck Go doesn't do that and it makes it really hard to use you guys when you're not as user friendly and I'm sure their are tens of thousands of others that have this same frustration. Please fix it so I can remain a customer of yours.

Thanks

Tyler Hodge

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daboston
, ES
Jan 12, 2020 12:03 pm EST
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I, too, wish to avoid the evil empires of Google and the Suckerburger, but I am becoming disillusioned by the search capacity of Duckduckgo. I live in Spain and the operating language of my computer is Spanish, but everything is slewed towards to US and English. What a shame that DDG cannot get beyond the cultural and economic imperialism which characterise the rest of the industry! Furthermore, I strongly suspect that it is in the pay of people like Amazon because it is almost impossible to use DDG to find useful information. Everything is about shopping, finance or tourism. SAD!

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P
1:36 pm EST
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DuckDuckGo search engine bad listing

Duck Duck Go — search engine BAD LISTING

https://duckduckgo.com/?q=axolotl&t=lm&ia=web

Charlotte Air Conditioning Repair | - Axolotl
[Search domain www.buy-axolotls.com] https://www.buy-axolotls.com
Buy-Axolotls.com is the World's Best "All Axolotl Website" The Axolotl care instructions are complete, easy to understand, accurate and will not endanger the Axolotl's life.

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I
11:53 am EST

DuckDuckGo search engine

So I searched "womens rights in islam" and was immediately linked to a bunch of islamist apologia websites. Eight of the first ten pages listed. I was looking for an objective analysis, not a bunch of crap explain that women actually have it great in Islam and that all the evidence otherwise is just a bunch of evil islamaphobic propaganda.

Now, I'm pretty hard-left myself and agree that Islam is incredibly misunderstood in the West, but the first page of results was filled with almost nothing but proselytization pages written by Muslim telling everyone that they should convert, it's a problem.

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H
7:24 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DuckDuckGo duckduckgo and google

As you tell by the snap shot below ..when i do a search of Harry lee Denney of bethel ct this text pic in on google Search ( MAGAE ) when you press the text it links to Duckduckgo Complaint page, I contacted Google they said it is up to you to take off the link... Please take off this link

search Harry Lee Denney Of Bethel Ct on Google, then go to Images and it will look like the Screenshot below..click on Image and it sends you to the resolved Complaint with the same image in a screenshot...

Can you please take this link Off, I seen it today 11/5/19 I am Not on any Sex offenders List fed or State.. or can you Please delete the Whole screenshot

This is new is I don't know why it is showing only on google, I did try to get google to take it off or bock the text image, but there blaming you and said it's on your link ..
I don't understand why they just can put a block on it...

Thank you for you time is this, I really don't want to lose my Job ..

Thank you Harry

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Update by H L Denney
Jan 25, 2020 10:15 am EST

Did what I asked them to do and I have to say THANK YOU to Cust. server

Update by H L Denney
Nov 06, 2019 8:14 pm EST

One is gone, one is still up

Resolved

Image gone

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L
11:19 am EST
Verified customer This complaint was posted by a verified customer. Learn more

DuckDuckGo image on google from duckduckgo (link should be gone)

show below in snap shot, this was resolved and all info for the matter deleled now it he text image is on google and linked to Duckduckgo, so can yo uplease delete or block this info . i am NOT on any sex offenders list...the info was never on google before and now it is ? please take off this info...google said it was all on you and you need to delete the link and any inof form the Complaint

Thank you
Harry

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Susie Carmen
, US
Nov 18, 2019 9:32 pm EST
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Do I also somehow need to talk with GOOGLE to get this off the internet? It HAS to be illegal to have something like this on the net.

S
S
Susie Carmen
, US
Nov 18, 2019 9:10 pm EST
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MyLife took “the page” down BUT this bad and erroneous info still comes up on duck duck go. I have never been arrested or been in trouble with the law. Please delete ASAP. I just called two reps from My Life. Said to contact you. Hope you can see last photo. First 2 were in dark mode on iPad.

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ComplaintsBoard
J
8:50 pm EDT

DuckDuckGo Google is committing treason letting chona into everything USA

I am never going to complain about duckduckgo, unless they link up with google. Google is offering your app through them and that will defeat the reason people want to use your browser. Google has allowed china full access to all the info they have stored on all of us now. 3000 pages of proof have been released through 2 whistle blowers and now the federal government is looking at charges of treason against them. I hope you can stop them from offering your browser download on their site. It will follow and store all our info and china will have all full access. I love your site and i really dispise the google apps. Thank you so much for all you do to protect all americans. I will never switch. Sincerely tours, marilyn j. Miller. [protected]@yahoo.com or. [protected]@comcast.net

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L
7:59 pm EDT

DuckDuckGo I really don't have a complaint about DuckDuckGo. I just need some help. our bank said that we can't get into our account using DuckDuckGo.

look above. Also on facebook it had a banner saying that we need another search engine, because they wouldn't support much longer.
My name is Len Landrum and my email is [protected]@outlook.com My cell phone # is [protected]. We have our password and other info to access our account at our bank. Why is it that our local bank do online banking because we have duckduckgo. I'm completely happy with your service but we need to access our online account. If it will do any good we can provide the name of our local bank. thanks
Len Landrum

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12:17 pm EDT
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DuckDuckGo ddg contact.

We are trying to advance DDG to others but have a few questions we keep getting asked. IF could SPEAK to a DDG tech and Get answers we could add hundreds of new Users weekly!
Simple questions ... but without answers paranoia pops up and DDG loses another potential User!
Really a huge gap in DDG is the ability to get the public past the paranoia created by "other" systems that stomp all over our privacy and fair involvment.

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11:50 am EDT

DuckDuckGo yahoo

I've been using Duck Duck Go for some time now. For months, I used the Duck Duck Go search engine. About a month ago, I was unable to log onto Duck Duck Go on Saturday morning: when I typed an address into the bar at the top, it flipped to a screen that said something I copied, but can't find now. I tried using Yandex, but the same thing happened, and I was unable to log onto the Internet. I was able to do so using Google, but by the afternoon, Google was giving me the same message, and I couldn't log on there either. The next day I was able to get onto the Internet again, but when I typed anything into the search bar in the middle or the address bar at the top, it immediately flipped me to Yahoo. I hate Yahoo. I then understood that the problem on Saturday had been Yahoo taking control of my computer, hijacking it. I try to retype my queries insisting that Duck Duck Go, Yandex, or (last resort) Google handle it, and NOT Yahoo. Sometimes I can get around using Yahoo, but usually I can't.

I am going to hire a computer repairman to come to my house, difficult as it would be for me to pay him over a hundred dollars to disable Yahoo on my computer, but I'm going to do it if I can't get rid of it any other way. I saw online that Duck Duck Go has run into the arms of Yahoo as its default search engine. Why would you do that? How can I get rid of it? Thanks!

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M
2:30 pm EDT
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DuckDuckGo image search

When I attempt a search for white couples I dont receive images of "white" couples, when I do a search of black couples I get very few "black" couples. When I alter search to man + woman white or black couple then it I get couples that are not man and woman nor are they "shade" specific. This is very annoying! I'm trying to complete a project and all I want is a variety of opposite sex "same shade" images. It's weird that these images aren't readily available.

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D
12:36 pm EDT

DuckDuckGo search engine

I'd expect this of Google, and Google in fact does this as well, but I would expect DuckDuckGo to be more objective. If you go into image search and type in "black couples" you get only images of black couples. If you type in "asian couples" you get only images of asian couples. If you type in "white couples" you get more interracial couples and families, plus gay couples (which you don't get with the first two searches), than you get white couples. This is plain manipulation of the search algorithms and DDG should do better!

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daboston
, ES
Jan 12, 2020 12:10 pm EST
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Is DDG manipulating or is it in the pay of the big players and therefore bound to privilege American, commercial results, making it very difficult to use the search engine to access information which is not to do with finance, shopping or tourism? Does DDG have any sort of policy to justify its existence in other languages and other places when it seems simply to be a PR agent of US business interests?

ComplaintsBoard
C
2:46 am EDT
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DuckDuckGo A photo that came up in search engine.

I was looking for info on vitamins in breastmilk, whilst your feeding uour toddler. Clicked on images to see if there was a diagram. A pucture came up that was very disturbing. A picture of a very young baby with it's mother holding it's feet. And what appears to be an adult's anus near the baby's head. Underneath the pic was the hash tag "Pedo mom". Disgusting! Remove it at once and while your at it maybe you ought to remove all paedo related pics. You are fuelling these sickos fantasies and are part of the problem.

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10:39 am EDT
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DuckDuckGo search engine

I have an older version of windows. I have been using duck duck go for several years but now I cannot access aol mail with it. I expect this has been done deliberately by the owners of aol, but it's annoying not to be able to access my mail without using a different search engine each time. Any suggestions ? I tried to update Duck but updates only seem to be for a new version of Windows.
Thank you for your assistance !

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P
Philip Vena
, US
Dec 06, 2019 1:34 pm EST
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Duck Duck Go — search engine BAD LISTING

https://duckduckgo.com/?q=axolotl&t=lm&ia=web

Charlotte Air Conditioning Repair | - Axolotl
[Search domain www.buy-axolotls.com] https://www.buy-axolotls.com
Buy-Axolotls.com is the World's Best "All Axolotl Website" The Axolotl care instructions are complete, easy to understand, accurate and will not endanger the Axolotl's life.

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W
6:12 pm EDT

DuckDuckGo duckduckgo.com

My Website
www.WilliamHamnetWall.com HOME page AND ALL of its content is NOT being pulled up when I type in my webiste address. This is my second attempt to remedy this problem. Can you please respond by fixing this inadvertent censorship? Google seach engine has it right. Why not duckduckgo.com? Thank you for fixing this.

Love the idea of your search engine but it needs to display all appropriate content.

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F
4:10 am EDT

DuckDuckGo poor rita

Apparently images of the New Zealand artist Rita Angus are considered unsafe by the good duck. Thank you for protecting us from this dangerous Modernist artist. Her paintings of women wearing clothes are bound to upset some, as are her landscapes of without aeroplanes, cars and other necessities of modern life. She even had the gall to paint a woman smoking! May I also suggest you protect us from Picasso, Monet ...

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DuckDuckGo Customer Reviews Overview

DuckDuckGo is a privacy-focused search engine that aims to offer users a more private alternative to other search engines. It distinguishes itself by not tracking user search activity or creating personal data profiles. DuckDuckGo also provides a mobile browser app and a desktop browser extension that block trackers and enforce privacy practices across websites. The company's services are centered on maintaining user confidentiality and offering a straightforward, user-friendly search experience.

DuckDuckGo In-depth Review

In summary, DuckDuckGo is a search engine that prioritizes user privacy and security. It offers a clean interface and useful tools, though it may not have the same level of detail in search results as some competitors. Below is a detailed review based on specific aspects.

Privacy and Security Features

  1. Search Engine Privacy: DuckDuckGo does not track your searches or link them to your personal information, providing a high level of privacy.
  2. Tracker Blocking: It blocks third-party trackers, which can prevent companies from collecting your browsing data.
  3. Encryption and Connection Security: DuckDuckGo uses secure, encrypted connections to protect your search activity.
  4. Private Search History: Your search history is not saved or shared, ensuring that your searches remain confidential.

User Experience

  1. Interface Design and Usability: The interface is clean and user-friendly, making it easy to use for everyone.
  2. Search Results Relevance: While generally good, the search results may not always be as comprehensive as those from larger search engines.
  3. Speed and Performance: DuckDuckGo offers fast search results, with minimal lag or delay.
  4. Accessibility Features: The search engine includes features that make it accessible to users with disabilities.

Additional Tools and Services

  1. Browser Extension Functionality: DuckDuckGo offers a browser extension that enhances privacy across the web.
  2. Mobile App Experience: The mobile app is robust and maintains the same privacy standards as the desktop version.
  3. Other Privacy Tools Offered: DuckDuckGo provides additional tools such as a privacy newsletter and privacy guides.

Customer Support and Resources

  1. Help and FAQ Accessibility: The help section and FAQs are easy to navigate and provide useful information.
  2. User Guides and Educational Content: DuckDuckGo offers guides and content to educate users about privacy.
  3. Support Response Times: The response times for support inquiries are not specified, but community forums can be helpful.
  4. Community and User Feedback: There is an active community that provides feedback and helps improve the service.

Company Ethics and Practices

  1. Data Handling Policies: DuckDuckGo has strict policies to ensure that user data is not misused.
  2. Transparency Reports: The company provides transparency reports, although they may not be as detailed as some users would like.
  3. Commitment to User Privacy: DuckDuckGo has a strong commitment to user privacy, which is central to its business model.
  4. Contributions to Open Source and Privacy Advocacy: The company contributes to open-source projects and advocates for privacy rights.

Comparison to Competitors

  1. Comparison with Other Search Engines: DuckDuckGo is often compared to Google for its privacy features, though it may lack in the variety of services offered.
  2. Unique Selling Points: The main selling point is its focus on privacy and not tracking users.
  3. Market Position and Popularity: DuckDuckGo is popular among privacy-conscious users, but it has a smaller market share compared to major search engines.

Business Model and Monetization

  1. Advertising and Affiliate Links: DuckDuckGo displays ads based on the search terms, not on user history, and uses affiliate links to generate revenue.
  2. User Donations and Funding: The company also accepts user donations, but details on funding are not widely publicized.
  3. Sustainability and Growth Strategy: DuckDuckGo focuses on sustainable growth by maintaining user trust and expanding its privacy features.

Future Outlook and Developments

  1. Planned Features and Updates: DuckDuckGo plans to continue improving its privacy features and expanding its services.
  2. Industry Trends and Adaptation: The company is well-positioned to adapt to increasing demands for online privacy.
  3. Expansion and Partnerships: DuckDuckGo is likely to seek partnerships that align with its privacy goals.

Pros and Cons Summary

  1. Advantages of Using DuckDuckGo: Strong privacy features, simple interface, and no tracking of personal information.
  2. Potential Drawbacks and Limitations: Less detailed search results compared to larger search engines and fewer integrated services.

Final Verdict and Recommendations

Overall Assessment: DuckDuckGo is a solid choice for those prioritizing privacy over comprehensive search features.

Target Audience Suitability: Ideal for privacy-conscious users and those looking to avoid personalized search results.

Suggestions for Potential Users: Try DuckDuckGo as a primary or secondary search engine to enhance your online privacy.

How to file a complaint about DuckDuckGo?

Here is a guide on how to file a complaint against DuckDuckGo on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with DuckDuckGo in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with DuckDuckGo. Mention key areas of concern, transactions with the company, steps taken to resolve the issue, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against DuckDuckGo on ComplaintsBoard.com.

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