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4.2 1227 Reviews 260 Complaints
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DuckDuckGo complaints 260

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J
5:59 pm EST

DuckDuckGo Amazon gift card offering for the person entering hit one billlion on duck duck

A screen popped up saying I was the billion hit on duck duck. I switched from google to duck duck recently. Then I was told I could win $1000 on Amazon when drilling down I was asked for a credit card.

This is a total scam and I’m surprised. Perhaps I should go back to google?

Desired outcome: I need an explanation for this scam

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J
7:07 am EST
Verified customer This complaint was posted by a verified customer. Learn more

DuckDuckGo Android app/browser

I woke up to use my duckduckgo app it was completely gone after an update. All of my important bookmarks were gone! I run a business!

My duckduckgo tracker was going I waited months on the waiting list for this.

My email protection was disabled. I waited months for this as well.

I was able to reset the email protection. But what of my tracker and my bookmarks! I need them back now!🤬

Desired outcome: Restore everything...bookmarks, tracker protection and original email protection

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A
A
Alex McMeeken
, US
Mar 12, 2022 10:44 am EST

you should probably backup your bookmarks regularly, DDG is accountable for a lot of bad, but this is your own damn fault.

ComplaintsBoard
D
4:09 pm EST

DuckDuckGo Website Error

T

Below is an error message that I get far too often when using their search engine. It is self explanatory. Duck duck go fmdo not respond to my complaints.

Desired outcome: Get duck duck gobto resolve this.

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S
12:22 pm EST

DuckDuckGo You Guys

I am trying to understand the reason you boast about how good you- I bought it! And, even told everyone I know to use your site. However, when I go to investigate a subject, I have to go through at least 3 to 5 ad sites to get to a site that I may find helpful in my search. Very Annoying.

Also, I so disappointed to see 5 complaints resolved out of 141. ? Really? Wow! I thought you guys were better than that.

And, you should also let people know that if you share a complaint, you must give out your name and email before it can be sent. Shameful.

Now, much more disappointed.

Desired outcome: Rosolve the above issues. Hire more people. Dunno how to answer when I do not know the ins and outs for your company to give an insightful perspective or resolution.

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L
6:07 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

DuckDuckGo Google's TotalAdBlock

AGAIN! Google's TotalAdBlock is invading my internet. Every page.

GOOGLE. Apparently they now own the internet! Google Inc. was officially launched in 1998 by Larry Page and Sergey Brin to market Google Search, which has become the most used web-based search engine

You have blocked them before. Why Does it keep happening over and over and over?

You're spending a ton of money on TV ads. How about taking care of your customers?

I've had you as my ad blocker for years.

HELP!

Desired outcome: TotalAdBlock gone FOREVER!Google does not own my internet space. I know they want to.Get rid of this ad for once and for all!

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S
12:35 pm EST

DuckDuckGo Private browser not so private after all

yesterday I found out that my Google account was signed in by a Mac user on January 12 and January 14 I have been using DDG for months now and enjoyed it very much until now also two weeks ago I made reservations at a hotel for a weekend and my dates somehow got mixed up lost my reservation and lost my $92 as I'm reading all the reviews, im putting 2&2 together.. DDG is not so private after all is it why would I be hacked and these last couple of months my debit card has been getting drained out without me spending I want to get to the bottom of it also been looking for a customer service number or something nothing but this can someone please reach back out to me thank you so much

Desired outcome: Explanation help finding this Mac user with the IP number I have compensation if need be reimbursement if need be reimbursement Again, if it need to be

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A
1:18 pm EST

DuckDuckGo Website Access

Issues connecting to sites, (ex. Consumer Cellular)

Issues w/ebates portal. The shopping sites show an error (s):
This site can't be reachedclick.linksynergy.com's server IP address could not be found.
Try:
Checking the connection
Checking the proxy, firewall, and DNS configuration
Running Windows Network Diagnostics
ERR_NAME_NOT_RESOLVED

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A
6:49 pm EST

DuckDuckGo Internet Searches

I have been recommending DuckDuck go like 20x a day to people who are on google and getting CENSORED information for the last 2 years. Recently I noticed you are starting to put on garbage information like google. Please STOP. DuckDuckGo is the only place people with brains have left to go to do "searches."

Desired outcome: Return to the Original DuckDuckGo that everyone knows and loves

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I
7:36 am EST

DuckDuckGo Search results inaccurate and negative association

I have a a video coming up under my name Ian Ashford in the video search which is undesirable by its association and inaccurate.

https://www.youtube.com/watch?v=3IdsIJjialI

There is also and article on the website of the business below matching this.

This has nothing whatsoever to do with the name Ian Ashford.

Can you remove this from this search.

Desired outcome: This video is not liste under the name Ian Ashford or Ian Ashford music

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L
11:39 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

DuckDuckGo Get rid of google's total adblock now.

Again! Google's ad for its Total Ad block is invading my internet pages on Firefox.
Duckduckgo, my ad blocker, has been great for years but no more!
Google has put their "ad" for Total Adblock on every page!
You blocked them but now they're back again. Why? What's going on?
Are you capable of blocking their ad or not?
What are you going to do?
Please help me get rid of this invasive and persistent ad from Google's Total Adblock.
Unfortunately, I cannot post a photo since I do not possess a cell phone due to EMF hypersensitivity.
Thank you

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Update by Liz Sigel
Dec 29, 2021 8:53 pm EST

12/29/2021 Dear DuckDuckGo, Google's ad for Total Adblock is back
again! Same info as above. You block them, and then it's back.
Please Do Better !

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ComplaintsBoard
W
7:44 pm EDT

DuckDuckGo Browser

In DDG the "Visited Title Color" setting no longer works. Please advise. Thanks.

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L
2:45 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

DuckDuckGo Total ad block

GOOGLE keeps invading my FIREFOX internet space with ads for their Google sponsored TOTAL AD BLOCK. I have protested many, many tomes on their FB page to no avail. Again today I posted: AGAIN AND AGAIN AND AGAIN AD NAUSEUM! GET YOUR F'N GOOGLE SPONSORED AD FOR TOTAL AD BLOCK OFF MY INTERNET SPACE! THE O.N.L.Y AD I GET IS YOURS! DUCKDUCKGO BLOCKS EVERYTHING ELSE, AND HAS FOR YEARS. YOU REALLY THINK YOU OWN OUR INTERNET SPACE. NOT! GET THE F'K OUT OF MY FIREFOX SPACE NOW!
Sorry for the language but after protesting on their FB page over and over for weeks, I'm fed up!
PLEASE HELP!

Desired outcome: Block Google's incessant ad

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Update by Liz Sigel
Dec 29, 2021 8:57 pm EST

Again!
Please block.
Google has invaded my internet space AGAIN with their ad for Total Adblock.
Why can't you block them?

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K
3:56 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

DuckDuckGo Search Engine Use has Apple Maps imbedded

Please provide the steps to change the default DuckDuckGo mapping search result from Apple Maps to Google Maps. It's my choice, not yours, to make. You've assumed I am happy with the choice that you made for your default mapping service and I do respect your privilege to do so. You must, however, allow for users like myself to choose their own preferences and you're not doing that with Maps. If workaround steps are possible, then I'll use them to reset to Google Maps and thank you for your response. If DDG does not permit users to choose their own map service provider, then you will lose me as a customer. I am aware that Google collects and resells data from its software users and I accept that. I don't like it either, however, the benefits outweigh the offense of lost privacy. Please advise.

Desired outcome: Exactly as requested above

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S
9:46 am EST

DuckDuckGo My name is used as clickbait to advertise something else and to harm my name.

I have gotten some posts suggesting that I should follow the the "Top" at Goodreads but I didn't do that in the past. I just wrote about one book "Hið helga orð" which concerns literacy and pornography crime.
It seems like some "info power pervert "is behind this that does whatever he pleases and takes advents of a person's personal information. I am not saying it is the "Top" of Good reads but some kind of information engineer that lacks work ethics. Delete this threat please thank you.
https://www.goodreads.com/user/show/89543575-eyr-n-r-s-rnad-ttir

Desired outcome: Deleted info https://www.goodreads.com/user/show/89543575-eyr-n-r-s-rnad-ttir

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D
12:16 pm EDT

DuckDuckGo Application process

I applied with your company as a white educated male with a copious of experience and I didn't even get a second interview.
So, I applied as a black female with no education and limited experience. I even spelled words wrong. I got a second interview.
Hmmmm?
Is this a prime example of your company's discrimination?
I'm Not interested in playing these games
In fact, I'm exposing you on every social media site available.
You claim to provide privacy while discriminating against white people? I see this as a lack of honesty and integrity.

Desired outcome: Answers for your discrimination

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E
echeres
, US
Oct 25, 2021 1:53 pm EDT

Sadly this is what happens. These blacks claim discrimination if they do not get their way, so we are the ones that are suffering. If they do not get the job they refer to slavery, etc. It is called affirmative action. If you expose this then they will claim that you are racist. Sad really.

ComplaintsBoard
J
3:27 pm EDT

DuckDuckGo DDG browser ( really a recommendation)

It would be l"very" helpful to a "Show Reader View" in your browser - it is very helpful when creating a pdf.

Thank you for your prompt attention to my suggestion to improve use ability of your fantastic web browser. We already use DDG search engine on another browser platform.

I look forward to your information technology departments employees working to add this feature to DDG web browser.

Desired outcome: Add a “Show Reader View” to DDG browser

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F
9:26 pm EDT

DuckDuckGo Improve results

If you are searching anything for your kids, forget about it! I am so sick and tired of finding porn no matter what I look up. If your search has a woman's name, there will be disgusting endless images of naked women and even worse website titles. I have ptsd and am a narcissistic abuse survivor, I don't need this garbage. My last search was Frida, by the way.
It seriously has made me hopeless there is any man out there who isn't porn obsessed. I'll take Google for more accuracy and less trash at this point, cons regardless!

Desired outcome: Improved results and NO PORN, women are sick and tired of being reminded we are only objects to so many men, tired of this!

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H
H
Helper Lmao
Los Angeles, California, US
Oct 14, 2021 2:32 pm EDT

lmao

ComplaintsBoard
S
8:20 pm EDT

DuckDuckGo Diversity

Have used the search engine for years just found out about your racist hiring practices Lauren Chen video. Frankly it's a poor search engine but now I have no need to stay. You guys stink, do you not realise you are hurting real people and as usual lefties claiming the moral high ground

Desired outcome: Stop the racism

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B
8:46 am EDT

DuckDuckGo DuckDuckGo Search Engine Results

I love using DuckDuckGo, but there are a few things you could improve.
1. Lately, you generally have not been getting anywhere close to the proper suggestions for queries, requiring me to go to Google for the answer anyway.
2. Just because you track my location, doesn't mean that's where I am. You should stop doing that. I often use a VPN for the UK and the search results you provide are not always accurate for America where I am physically located.
3. Most people do not like having Parental Controls for Adult Content turned on by default. You should stop doing that.
If you want to be more like Google without the Trackers, DON't Track ANYTHING having to do with your users.
Don't CENSOR content based on what YOU think people should be looking at.
Don't make the answer so generalized they have no relevance to the question asked.

Desired outcome: Make DDG a better Search Engine than Google

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H
4:52 pm EDT

DuckDuckGo Iconical app localhost connection will not connect.

Keep getting this with iconical app the operation couldn't be completed. (kCFErrorDomainCFNetwork error 303.) when trying to localhost paste and go...This just started after setting ddg as default browser on ipad 5 ios 14.8...Checked the web but no firm answer how to correct it. I believe it could be a privacy issue and apple or ddg may be able to get it changed.. Thanks, Hugh

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About DuckDuckGo

Screenshot DuckDuckGo
DuckDuckGo is a privacy-focused search engine that aims to reduce online tracking. It offers search services without user profiling, providing the same search results for everyone. The company also provides a mobile browser and a browser extension to block trackers across the web.
How to file a complaint about DuckDuckGo?

Here is a guide on how to file a complaint against DuckDuckGo on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with DuckDuckGo in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with DuckDuckGo. Mention key areas of concern, transactions with the company, steps taken to resolve the issue, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against DuckDuckGo on ComplaintsBoard.com.

Overview of DuckDuckGo complaint handling

DuckDuckGo reviews first appeared on Complaints Board on Dec 13, 2014. The latest review no way to contact DDG without having to pay. They haven't responded to letters mailed to them and they won't answer their phone. was posted on Apr 6, 2024. The latest complaint I want the dead links that reference cases that were expunged removed was resolved on Mar 22, 2024. DuckDuckGo has an average consumer rating of 1 stars from 1227 reviews. DuckDuckGo has resolved 7 complaints.
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