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DuckDuckGo complaints 260

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C
2:46 am EDT
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DuckDuckGo A photo that came up in search engine.

I was looking for info on vitamins in breastmilk, whilst your feeding uour toddler. Clicked on images to see if there was a diagram. A pucture came up that was very disturbing. A picture of a very young baby with it's mother holding it's feet. And what appears to be an adult's anus near the baby's head. Underneath the pic was the hash tag "Pedo mom". Disgusting! Remove it at once and while your at it maybe you ought to remove all paedo related pics. You are fuelling these sickos fantasies and are part of the problem.

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10:39 am EDT
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DuckDuckGo search engine

I have an older version of windows. I have been using duck duck go for several years but now I cannot access aol mail with it. I expect this has been done deliberately by the owners of aol, but it's annoying not to be able to access my mail without using a different search engine each time. Any suggestions ? I tried to update Duck but updates only seem to be for a new version of Windows.
Thank you for your assistance !

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Philip Vena
, US
Dec 06, 2019 1:34 pm EST
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Duck Duck Go — search engine BAD LISTING

https://duckduckgo.com/?q=axolotl&t=lm&ia=web

Charlotte Air Conditioning Repair | - Axolotl
[Search domain www.buy-axolotls.com] https://www.buy-axolotls.com
Buy-Axolotls.com is the World's Best "All Axolotl Website" The Axolotl care instructions are complete, easy to understand, accurate and will not endanger the Axolotl's life.

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6:12 pm EDT

DuckDuckGo duckduckgo.com

My Website
www.WilliamHamnetWall.com HOME page AND ALL of its content is NOT being pulled up when I type in my webiste address. This is my second attempt to remedy this problem. Can you please respond by fixing this inadvertent censorship? Google seach engine has it right. Why not duckduckgo.com? Thank you for fixing this.

Love the idea of your search engine but it needs to display all appropriate content.

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F
4:10 am EDT

DuckDuckGo poor rita

Apparently images of the New Zealand artist Rita Angus are considered unsafe by the good duck. Thank you for protecting us from this dangerous Modernist artist. Her paintings of women wearing clothes are bound to upset some, as are her landscapes of without aeroplanes, cars and other necessities of modern life. She even had the gall to paint a woman smoking! May I also suggest you protect us from Picasso, Monet ...

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2:31 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I see your website has my search info back you your search Engine, why I don't know, I am NOT on the state of Connecticut Sex Offenders List ( SOR ) the website Instantcheckmate.com had NO right to publish my info knowing I was taking off the State Of Connecticut SOR on 7/14/18, I do not blame Duck duck go for this, but I don't understand why no one did a...

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B
9:41 am EDT

DuckDuckGo search engine

I love the idea that there is an alternative to Google. What I don't love is the unusual results that come up when searching for something. For example, when I typed in the name of a company, DDG autofills the Twitter handle for that company...instead of the company's website? I convinced my husband to use it instead of Google and he said the same, the search results don't make sense. Please update your algorithms if you want us to continue using you and spreading the word about you!

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R
3:03 am EDT

DuckDuckGo serp

Trying to find who is US Attorney General August 29 2019 with keyword 'us ag', brings up on right hand side of first SERP page former AG Jeff Sessions with picture, but Barr is nowehere to see?

Even Google do it correctly !

Search is made of DuckDuckgo searc United States.

There's also in your image sears huge lack of relevant pictures, really often with no results at all !

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2:12 am EDT

DuckDuckGo duck and go web service

I just loaded duck and go, nd tried to make it my web browser, I also downloaded duck and go from my I phone. Also I do not think duck and go actually downloaded to my computer because I keep coming to page to downloas duck and go. My I phone is missing contacts etc this is an apple i phone. Yea every time I try to use you, it sucks. Either you are full of it or i just don't know. Your web site does not even look like a web site it is always asking me to download duck and go.
I am going to do some other things lik change cirus programs and
I might consider Duck and
Go but I must see better results than what i have seen.
Now I downloaded your app on Apple and my contaqcts are tottaly screwed up and they say my -password is wrong which I know it is not. All after downloading this wonderful duck and go. Same for tor also. I do not have time to play the configure game.

I would appreciate an e-mail at [protected]@gmail.com. I need to know i can trust this before I go changing e mails for more secure one and other things lik McAfee but what just happened to my apple I phine has never happened.
Hey you know what I think happened, I think you used me. If I found out I would do everything possible to hurt your company. I mean really download duck and go the safest browser on the web and my I phone [censored]s up for the first time. Yea i thik you lie, to be blunt. Sorry bout that. You hacked my [censored], [censored]. You are running scripts on my damn computer. You ought to be i in jail.

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L
9:49 am EDT

DuckDuckGo duckduckgo search engine

It has come to my attn that Duck Duck Go is sharing information with Google. I will as of today cease using this product. You state that you allow anonymous browsing but Google is the largest site for sharing information that there is on the web. I fine to be quite unusual that a complaing less than 350 characters is not receiving equal attention as one with less characters. There now there are 405.

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C
Cliff Hammer
, US
Aug 24, 2019 12:46 pm EDT

Where ever you go on the internet you are tracked.

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Y
9:11 pm EDT
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DuckDuckGo unable to switch back

Now I am going to start by saying, I love DuckDuckGo, it is great and I love that you are fighting for the cause of social security. But, after using google for so many years, I feel like the DuckDuckGo browser is just too different. I can't get used to it even though I've been using it for about a month. I accidentally deleted google from the list of default browsers, and I've tried manually adding it back but when I do, the option to make default browser does not appear. I can't use bing or yahoo either. Those browsers are massivley different, with everything. The problem with DuckDuckGo is that the smaller more important things are different too. like the google translate feature. I need that for inter country discussions, and speaking to a few of my non english friends. I know that I can still use google as a browser by searching it, but that means I have to do it each time. Please get back to me soon, I use my chromebook very very often and it is really starting to bother me. If you are worried about my personal data being exposed, I can now afford a VPN so I will be fine. On other devices, I will coninue to use DuckDuckGo, but not on here. My email is (please bear with me, I am an intensly immature person) [protected]@gmail.com, and I will await your response.

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D
12:47 am EDT

DuckDuckGo "maps"

My business, "Blinds, etc." does not show up in your local "Maps" listings. You have merchants that are not even in my industry! All of my competition shows up- except me! I am top rated on Yelp, where you apparently draw your "Maps" results. I am one of the oldest companies in my area. I've used DDG for a long time and have referred many users- I can't do that anymore. You make it impossible to contact a real person at your organization and you make it impossible to update a business listing. I was once a believer in your business plan but now I simply believe this search engine is the worst! I'd rather let my data be tracked than support this kind of singular ostracizing of my business.! Of course, this "complaint form" is useless because I'm sure I will not hear back from anyone in this organization who cares. Frustrated to the max with Duck Duck Go!

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D
12:20 pm EDT

DuckDuckGo strict safety search issues

When searching for images, I do my very best to keep the search key words as neutral as possible, and set the safety to strict - yet I still get inappropriate content at times, which really ticks. Me. Off. Especially knowing that some parents use strict safety searches for their kids, and said kids still stumbling on content they shouldn't be seeing anyway.

This has happened several times since I began using DuckDuckGo a few months ago. They need to be stricter over the image results, maybe have a living person (not another robot) review them to make sure they fit the strict safety search result requirements in case the algorithm missed something.

Seriously, though, I shouldn't be finding inappropriate images when researching a 100% clean video game like popular kid-friendly Nintendo games, or dresses from the Renaissance, as another complaint mentioned!

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D
8:24 pm EDT

DuckDuckGo usps change of address

when searching for USPS change of address the top listing is Postaddresschanges.com

this site mimics the USPS address change site and charges $39.95 for the service the Postal service charges $1.05 for.

When I called the number listed at the bottom of their site to cancel...I was told they have no record of me.

They have, how ever dinged my credit card for $39.95

Clearly this is. a scam site

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4:58 pm EDT
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DuckDuckGo porn sites come up on duckduckgo

07/17/2019 around 2:39pm
I am growing spanish black radishes in my garden . I searched duckduckgo with a question which was "spanish black radish is too hard to cut".

This was the first duckduckgo find:
Insanely Hot Spanish Brunette [censored]ed Very Hard - XNXX.COM
Search domain www.xnxx.com/video-f3flfdd/insanely_hot_spanish_brunette_fucked_very_hardhttps://www.xnxx.com/video-f3flfdd/insanely_hot_spanish_brunette_fucked_very_hard
Insanely Hot Spanish Brunette [censored]ed Very Hard - Edit title ... 18 min - 615, 088 hits - 720p Insatiable Spanish [censored] Rebeca Linares gets [censored]ed very hard. This is before she destroyed her body with those horrible new tits.
This was the 5th on the list of finds:
'dick too big homemade wife' Search - XVIDEOS.COM
Search domain www.xvideos.com/?k=dick+too+big+homemade+wifehttps://www.xvideos.com/?k=dick+too+big+homemade+wife

NOT GOOD AT ALL...
Will I receive a reply from you concerning this matter?

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I
Iren303
, US
Aug 06, 2019 12:34 pm EDT

There have been porn attacks whilst using DDG. I don't think DDG is unsafe, but the filth has a way of shoving its way into a phone or notebook -- sabotage? "delvers"? Or hacking come from the vicious?

ComplaintsBoard
K
4:17 pm EDT

DuckDuckGo image search

I searched for Dakoka glass marks and got a bunch of hard core porno in the images.

The address is above. I don't understand why I need to add all this typing in order to get you to look at it. Just trying to help you make the internet safe and I have to jump through hoops to get you to read my complaint.

The next time I see porno on your site I guess I'll just report it to the authorities.

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M
5:04 pm EDT

DuckDuckGo browser from play store

I just installed the browser and was testing it when i ran across the webRTC vunerabilty. The browser allows internal ip address gathering or real ip if using a vpn. in firefox it can be turned off with about:config/media.peerconnection.enabled/false but do not know how to set those type of options with your browser.

It might be worth mentioning it was only ip4 and not ip6 with duck where as firefox was giving up both internal addresses

A fairly serious breach for those of us trying to get some measure of online privacy.

Duckduckgo
Version 52803

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R
11:49 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

DuckDuckGo strict search

I was searching for Renaissance fair clothing on strict search. Although the first 20 images were mostly a mixture of beautiful time period dresses and simple bar maid outfits from the time, the further down I scrolled, the more I got images of women in their underwear and bras. Not like for a bra commercial or catalog. I am talking about women in sexual poses very indiscreetly wearing modern clothing never to be seen on Renaissance fairs or during that time period. In short, it is soft porn. I have no interest in seeing this lewdness or nudity and neither does my husband, who finds it very offensive. Please work harder to make your strict search effective. If I had a teenager or younger I would have to ban them from the internet completely until I could find a strict search for them that actually worked. That is really a shame because teenagers need to understand the internet in order to apply to jobs and complete school assignments.

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S
11:37 am EDT

DuckDuckGo forced searches

when I type a web address into the address bar at the top of my browser, DDG does a search for it.

That's not what I want. I just want to go straight to the website, presuming I have not made a typo.

DDG is co-opting my website address input and forcing me to accept it as the basis of a gratuitous and unneeded search.

I'm glad I found this Complaints Board, because now that I've written a few words about it, I am realizing that I am not just merely annoyed about this.

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8:59 am EDT

DuckDuckGo firefox

Dear Duck Duck Go,

When I click to 'Add Duck Duck Go to Firefox' (screengrab attached). I get the message 'The Add-on could not be downloaded because of a connection failure' (screengrab also attached) but there is absolutely no connection failure. I have tried over and over again and adjusting Firefox preferences but am presuming this is something that Firefox have as part of their running software to prevent Duck Duck installation. Have you come across this before and if so, do you know an easy way to circumvent? Many thanks, Dan

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R
8:56 pm EDT

DuckDuckGo ad to switch to duckduckgo?

I have been a DuckDuckGo user for several years but every time I open my DuckDuckGo search page I get a pop up ad that asks me to use DuckDuckGo.

What can I do the stop receiving the Pop Ups from DuckDuckGo?

I use I.E, --Do you have a recommendation for anything better? I receive a lot of ads, even though I use DuckDuckGo and a computer security service.

I do appreciate the fine job DuckDuckGo is trying to do for we users.

Thank you

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About DuckDuckGo

DuckDuckGo is a privacy-focused search engine that aims to reduce online tracking. It offers search services without user profiling, providing the same search results for everyone. The company also provides a mobile browser and a browser extension to block trackers across the web.

DuckDuckGo Customer Reviews Overview

DuckDuckGo is a privacy-focused search engine that aims to offer users a more private alternative to other search engines. It distinguishes itself by not tracking user search activity or creating personal data profiles. DuckDuckGo also provides a mobile browser app and a desktop browser extension that block trackers and enforce privacy practices across websites. The company's services are centered on maintaining user confidentiality and offering a straightforward, user-friendly search experience.
How to file a complaint about DuckDuckGo?

Here is a guide on how to file a complaint against DuckDuckGo on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with DuckDuckGo in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with DuckDuckGo. Mention key areas of concern, transactions with the company, steps taken to resolve the issue, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against DuckDuckGo on ComplaintsBoard.com.

Overview of DuckDuckGo complaint handling

DuckDuckGo reviews first appeared on Complaints Board on Dec 13, 2014. The latest review no way to contact DDG without having to pay. They haven't responded to letters mailed to them and they won't answer their phone. was posted on Apr 6, 2024. The latest complaint I want the dead links that reference cases that were expunged removed was resolved on Mar 22, 2024. DuckDuckGo has an average consumer rating of 1 stars from 1227 reviews. DuckDuckGo has resolved 7 complaints.
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