DTE Energyhorrible treatment/ not willing to work with payment plan

F Aug 15, 2018

I am sending this complaint because I have been trying to work with DTE on making payments to keep my electric on. But no one is willing to work with me. I do not have $1046 to pay the full amount. I made arrangements to pay $500 this week with installments over the next 2 weeks but they refuse to keep my electric on during that time frame. I am disabled with a heart condition living on $789 a month. I do not get food assistance. I am also raising my 9 year old granddaughter that I receive $78 twice a month from the state in cash assistance. That money pays for food. I need help with this problem. All I am asking for is that DTE honors their aggreement for allowing me to make the payments.

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