The complaint has been investigated and
resolved to the customer's satisfaction
Drive Timescam

I was a first time car buyer and had been turned down at a biger dealer. Me and my mom desided we would try drivetime they advertised that they approved just about anyone and they do just so they can screw as meany people as possible. I purchased what i thought was the cutist car on the lot a 05 Suzuki Forenza, they presented me with a car fax stating there was nothing wrong with the car. That was the first lie!!! The car had been in a rearend accident and the bupper had been replaced, and the engine and trani were just about shoot. Only about a month after having the vehical my check engine light came on and has been on pretty much constently. I made my payment a day early everyother week as scedualed even threw the car BARLY running. We were carrying jugs of water in the trunk if we attemted to go more then a couple miles the engine would get so hot it would nearly blow. When i called Drive Time to ask what they were going to do about my car that i was never late on payments on and could not drive, and was told it was not there problem just make sure my payments contiue to come in. My husband and I drove from our house in Arkansas to his moms house in Oklahoma and were on our way back when the engine would no longer hold ANY fluid we towed the junker back to Arkasas and started searching for a place to get it repaired and then towed it all the way to Memphis Tennessee, closest suzuki dealership, had the problem repaired or should i say meany problems. I had to pay more for the repairs then i did my payment there for i was unable to make a payment and i called drive time and told them my situation and they were very heartless they acted as tho i was lieing to them. After presenting them with the bill they defered only two payments. We contiuned fighting the car problems and ended up getting behind. These people are rude and very pushy they make acusations. This company calls sevent and eight times a day. You tell one agent you are will make a payment on x day and maybe an hour later another agent is calling about the same thing. They never comunicate with each other. Never do buisness with this company they are nothing but deseat. They pray on the unfortanate knowing they can get away with it because people like me have no where else to go being young.


  • Ba
    Balsonchin Punchindic Jan 19, 2010

    You another dumb american who dont know how to pay bills. Just blame everybody else. You very dumb.

    0 Votes
  • Im
    imamericanblood Oct 15, 2010

    Hey the comment on top saying " another dumb american" your a freakin idiot what are you a arab with a green card running a gas station. Your kind and the rest of the foreigners living in our country is why we have such crappy customer service and have run this country down.

    0 Votes
  • Ab
    abluerxg Jan 12, 2011

    call suzuki... [protected] tell them about your issues, normally they will tell you to take it to an authorized dealer to have it looked at and they should help with the cost of repair. if anything sue orginal dealer under lemon law

    0 Votes
  • Le
    Lewis Yoder Aug 07, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Listen when you buy a used car you are buying it as is . That means that's it's the buyers responsibility to have the car checked out . And to research the car your buying. Ps Suzuki is one of the worst cars every made doesn't matter what model or year there good bikes horrible cars any way. I'm a ASE Master Certified Auto Tech and you can check a car out and it can be completely fine with no signs of trouble and then with no warning bam you have a problem. You must understand that there are hundreds and in some cases thousands of parts and computers that are no different than a light bulb you hit the switch it works it works and then it don't with out warning, this is why there are warranty available. It's my professional opinion that you should never buy a car without a warranty and if it doesn't come with one buy one but again do you research cause there are rip off company's with warranty. I know your upset you had a bad experience but with that said the dealership is not in the wrong. You need to make your payments

    0 Votes

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