Drive Timebad attitudes, scams and poor customer service.

This review was posted by
a verified customer
Verified customer

I paid off a car through Drive Time in 2006 never reported late on my credit, they bugged me to get another car I purchased another car for my daughter my daughter has had her car for a year and a half never reported late to the credit bereau, my work is slow my daughter lost her job she just had repairs on the car in August 2008 they won't approve me for an deferment because of a nsf and the car is a peice of junk I still owe a good $18, 000 on it the roof leaks I believe the car came from Hurricane Katrina. Lamont Young is the manager of the finance department he is a very big jerk him and his partner John I have contacted a lawyer also and the Better Business Bereau. Never purchase a car from them their some big reap offs but they will pay for everything they do they know its hard time and people are in recession and they can't help a customer that has paid a car off through them and has did pretty darn good on the second 1 if thats not bad customer service I don't know what it is.


  • Su
    SuperVepr Jun 25, 2009

    Buying a used (or new Kia for that matter) is madness.

    0 Votes
  • Mi
    Mickey Lattimore Dec 29, 2008

    I Mickey L. Lattimore went to the Drive Time Automobile on Memorial Drive, Stn. Mtn. Ga. On 2/20/2008 to purchase a vehicle. I was introduce to a sales rep(name goes here) who allowed me to look at the vehicles on the lot. I chose a Kia Otima LX 2004. The Sales Rep. had me fill out the necessary paperwork, while I completed the paperwork, the sale rep ran my credit and stated they could help me get into the vehicle which I had choosen for $1200.00 down. I informed the sales rep. I only had at that time a total of $200.00. The Sales Rep stated you can put the vehicle on lay-o-away so I made a down deposit of $200.00 on a 2004 Kia Optima LX that had about 52, 000 miles.

    While two weeks past, I went to Drive Time and made another payment of $500.00 on the vehicle I had on lay-away, leaving a balance of $500 left. Well the sales rep stated they had the same/similar vehicle with less mileage about 48, 000 and I could take it that day for the $700.00 I had already applied to my original Kia which I had choose. Red Flags immediately went up. I asked what’s wrong with it and of course they would say nothing.

    Since driving the vehicle off of drive time’s lot on March 15, 2008, I’ve had nothing but problems with this vehicle. I’ve had to replace the front brakes, the power steering pressure hose went out, the driver’s side door lock locks itself back when you unlock it with the key and attempt to open the door using the handle. The passenger window doesn’t let up correctly it’s off track. I’ve had to replace the battery, I have also had to replace the coil and spark plugs.

    0 Votes
  • Na
    natalie Oct 13, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Drivetime is a joke I've paid my car on time for the past year and have missed 1 payment. Numerous harassment from the billing manager saying if I don't pay now come and turn the car in isn't that a bunch of bs. I am not even 2 weeks late yet.they said I need to borrow the money from a payday loan or something. Very very rude customer service and unethical business practice. Do not purchase from them or be prepared for a lot of harassment with references and at ur job. They r located in lakewood colorado

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.