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D.R. Horton Customer Service Phone, Email, Contacts

D.R. Horton
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1.3 222 Reviews 221 Complaints
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D.R. Horton complaints 221

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1:06 pm EDT

D.R. Horton Unfinished home amenities- yard and landscaping

Not much to say except- in a rush to closed- D R Horton Construction folks failed to finalize or finish our years-. The vendor was laying sod on the day before closing in a very wet time and even got his equipment stuck on the lot and never finished the sodding and yard work. Its pitiful. They never rolled the sod - its was too wet. The vendor and D R Horton Construction Man named " Chris" strongly promised he wood have them back out in a few days as soon as the land dried a little, if we would go ahead and close. I trusted his word, . I have email several D R Hortons sites that say to file -- with out any word of response. Sales office personnel will not give names or addresses or email to help us out.

Desired outcome: complete re sodding of entire lot- do their professional job I paid for it- I expect it. it.

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4:19 pm EDT

D.R. Horton No Sod in Yard a month after moving in

Before closing I was promised there would be sod in the yard. Now 1 month after moving in there still is a yard full of sand and weeds and my ditch is leveled with sand. The excuse is to blame the weather, yet my neighbor who moved in 2 days ago, had sod placed in their yard. D.R Horton stated they "needed the sod to close the deal". So I guess that shows their priority to their existing homeowners. The weather has been beautiful here in southeast Louisiana for months. We've had a couple of thunderstorms but nothing different than any other year for this this season.

I still do not have a date when my sod will arrive.

Desired outcome: Sod in my yard asap

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7:00 pm EDT
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D.R. Horton New home

My wife and I purchased a new home from Dr Horton in late October. We have had issue after issue since purchasing this home. At the moment we have a water leak coming from the upstairs bathroom and leaking in the master closet. It has ruined the walls and carpet. We bought this home thinking that we were getting a good quality home. Nothing could be further from the truth! From uneven floors to overspray in the master tub to paint splatters on the tile and flooring all over the first floor and it goes on and on. I am so incredibly dissatisfied with this house. I do not like continually calling for warranty repairs for things that should have been done before we moved in. I have even had to repair the drawers in the kitchen. I can not in good conscious recommend Dr Horton to anyone friend or foe.

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5:19 am EDT

D.R. Horton Paver Driveway Orchard Park Vero Beach, Florida

My wife and I purchased a new home in Vero Beach, Florida. During our walk thru at closing we listed the laver driveway with the construction superintendent. We were assured the driveway would be fixed. After 3 superintendents and the management team in Palm Bay. Their solution is no solution to a fix. We were told it's a irrigation and soil problem and nothing can be done. Funny it's not happening at the top of the driveway or in the walkways or at the model. The problem lies when water from the rain runs under the pavers and dams up at the concrete sidewalk, rising to the top puddling and damaging the pavers. I have one question for Mr. Horton, if you were building a new home would you accept this workmanship and driveway? I think not. Kevin from the Palm Bay management team came out, was rude, talked condescending, and belittled my neighbor when she came over to address the same problem with the driveways.

Desired outcome: Solution to the drainage problem, an engineer out to find a solution and my driveway pavers replaced.

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6:42 pm EDT

D.R. Horton Driveway brick repair

VERY UPSET HOME OWNER We have sent a request to have our driveway bricks repaired on 2 occasions. We have not heard anything on when the repair will be made. On Sunday 4/25/2021 we had cleaned the bricks, then on 4/26/2021 we added sand to the cracks/seams and then on 4/27/2021 we had sealed the driveway. We had put the containers of the sealer in front of the driveway so no one would go on the driveway bricks. We later came home and found that the driveway was torn up, sand or something to that affect spread all over the just sealed driveway. They took dirt from where are plants are in front of the house and left the big hole. They also left the sand in the street. This is very unprofessional work, leaving the home owners very angry after the hard work we did to come home and see this mess. We know this is not something that you would want done to you and your family. I can not even add the pictures of what they did when they did the [censored]y [censored] work.

Desired outcome: Come and repair/replace the brick correctly, clean up the message that was left, reimburse for our time and items purchased.

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8:45 am EDT

D.R. Horton Concrete work on my house

I just bought a DR Horton home and I closed on 3/19. I was told by the building superintendent that my garage floor needed to be redone because the concrete company did not pour it correctly, and I have moved into my house and I do not have my garage floor fixed, driveway, steps to front porch, and sidewalks have not been poured. I have this beautiful house that looks awful because I have a gravel driveway. I also have arthritis and a bad hip and the gravel is a huge fall risk for me. I have contacted DR Horton and they say they will escalate the issue, but I have not heard anything and the work still isn't done. I have contacted the Ohio AG's office e and my next step will be all the news channels if they do not finish my concrete work. It's as if once they get your kidney, DR Horton doesn't care about finishing.

Desired outcome: I want my concrete work finished ASAP

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10:58 am EDT
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My house is 0032 in Anthem Parkside at Merrill Ranch We have been dealing with a window in our new build. When we arrived for a walk through (March 24) there was still no stucco around the window. This had been an ongoing problem for MONTHS that they've been notified of in ample time to repair. Window was over insulated thus causing it to bow. They took it...

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4:20 pm EDT
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D.R. Horton Poor customer service/inflexible

In the 21st Century business concepts such as "customer-centricity" or "Voice of the Client" have become commonplace. But not so at DR Horton.

This company will not even consider minor changes to a home, even minor ones such as installing an outlet when there is no drywall in place yet. Or different toilets or flooring when neither of these are on-site yet. The time spent discussing these things were more time than some of the changes requested would take. I am not asking for anything free, am willing to pay for the changes. But they don't seem to care.

Disappointed, yes, disgusted with Horton management, absolutely, warning to future buyers, you bet.

Desired outcome: Start accomodating customers.

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12:35 pm EST
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Good morning, I recently put in a request for service for my 11 month warranty. The contractor that was sent his name was Kevin, last name unknown at 214-930-9620. I had to ask him to leave my property Wednesday 3/3/20 because he was very rude and disrespectful first over the phone and then during his visit. During our initial conversation over the phone...

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10:03 pm EST

D.R. Horton Mold in master bathroom shower

This has issue has been going on for months. We have sent two warranty issues in, on this matter. The shower in our master bedroom has mold in one corner, coming up from underneath the shower, we filled out a warranty form, and they sent a guy out. He just wanted to cover it up. He never got back with us. After waiting, I filed another warranty claim for the same issue, and another man came out, said he someone would be getting back with us. Never heard from anyone.
This is a brand new home, not even a year old.
Debra Jackson
[protected]
2625 Corona Ln
Cape Coral FL, 33909

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11:11 pm EST
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From beginning we expressed that we preferred no trees in backyard however would accept the 3 show on plot plan. It has been like because we said something they have intentionally left the back rear of lot full of trees and underbrush and ungraded. The back half of the lot I will be basically a drainage pond and mosquito infestation. The more we expressed...

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10:15 am EST
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D.R. Horton hoa declarant

My name is Phil Nehring ‘, I live at 489 Rye Creek Circle in Bluffton, SC 29909. This week on Tuesday November 10, 2020 We had our annual HOA meeting, Before this meeting was we received a letter from DR Horton, who is still the DECLARANT of our development, Mill Creek at Cypress Ridge. DR Horton raised our HOA fee from $235/ month to $273/ month, their explanation at the meet was a joke, All we receive for our dues, is access to pools, a community enter, lawn service, was twice a year power wash now only once, A gate that has never worked; and some other BS. We were to have been a 243 build out, 86 homes are built and lived in, Our sister HOA organization pays$123 & $204: for the same services.
Every HOA member had no vote against this increase, every homeowner signed a petition against the increase, but carried no weight,
What the DECLARANT says, is LAW, Rumors are its going to go up again to$304/ month. How do we fight these increases? They are showing these increases down our throat with no say, we were advertised as a 55 over community and was changed. There are lot of retired families 55 and over living here, including me will not be able to afford this increase!

Do we have any legal recourse?
In short DR Horton is a scam company, there is no reason to raise our HOA rates to that of a car payment, And I see no end in site,
Any assistance will be greatly appreciated,

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Alice Ness
, US
Jun 16, 2021 1:38 pm EDT

TAKE IT FROM PEOPLE WHO HAVE ALREADY BROUGHT A D.R HORTON HOUSE. NO AND I MEAN NO ONE IF THEY ARE HONEST CAN TELL YOU IT WAS NOT BUILT BY PEOPLE WHO DID A CRAPPY JOB AND THE MATERIALS THEY USE IS CHEAP CHEAP AND STILL CHEAPER. AS FOR A GRASS LAWN GOOD LUCK GETTING IT. I AM OUT $2800 FOR A YARD I HAD TO PUT IN MYSELF. I AM 74 YEARS OLD AND HAD TO LAY SOD IN BACK YARD OR WALK THROUGH MUD AND DIRT ALL THE TIME. MY CONTRACT SAID THEY WOULD LEVEL AND SEED THE BACK YARD. HA HA THEY LEFT TRASH DIRT THAT CAME OFF THE FARM LAND SO I HAD ALL KINDS OF VEGETABLES GROWING AND HAD SQUASH GROWING OFF THE BACK SLIDEING DOOR. REQUESTED D.R.HORTON REIMBURSE ME JUST FOR THE SOD, NOT ANY LABOR. HE REFUSES AND HAS THE COURT SYSTEM ON HIS SIDE. HE THINKS I SHOULD JUST FORGET IT. HE IS A CHEAP CORNER CUTTING BUILDER. SO EVERYBODY THAT SEE THIS TAKE MY ADVICE AND RUN FOR THE HILLS AND DO NOT BUY A D.R.HORTON HOUSE. SIGN NO PAPERS UNTIL YOU HAVE GONE THROUGH HOUSE WITH A FINE TOOTH COMB AND THEN HAVE EVERY LITTLE THING FIXED BEFORE SETTLEMENT. HORTON IS IN IT JUST FOR THE MONEY AND TO HAVE HIS NAME STUCK ON AS COMMUNITIES AS HE CAN. AFTER I BROUGHT MY HOUSE I FOUND OUT THAT THE PEOPLE IN JACKSONVILLE NORTH CAROLINA HAD A MULTITUDE EXPENSIVE LAW SUIT AGAINEST HORTON FOR HOUSES THAT HAD LIFE ALTERING DAMAGE FOR THE RESIDENTS. SO THINK REAL HARD BEFORE YOU JUMP FROM SOMEONE WHO BELEIVE WHAT THAT SAID ABOUT FIXING THINGS. JUST GOT 2 THINGS FIXED AFTER ONE YEAR AND 4 DAY.

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Widener
, US
Nov 20, 2020 11:19 pm EST

There should be ByLaws which should have a maximum percentage on how much the HOA fees can be raised even with a vote.
It’s unfortunate that you are this early in the build out and you are even paying dues of your current. It’s not uncommon for the builder to have to carry the burden until the majority of the build out is occupied and can than be transferred to the HomeOwners with a vote as well. The builder should not have the legal right to cause HomeOwners to financial amenities unfinished and marketing their sale.

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11:27 pm EDT
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D.R. Horton Construction damage to my property.

gravel delivery today messed up my lawn and the work crew ignored it. Then, when asked wouldn't help. tried to attach pictures, your site rejected them.

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10:31 pm EDT
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I went under contract with D.R. Horton Express Homes, Travis Ranch - Forney, TX division on January 18, 2020. I signed all contract agreement documents and paid $750.00 in earnest money. My new home was set to close in 60 days. The house is currently under construction and I have made weekly visits to check the progress. On April 28, 2020, I did my weekly...

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5:49 pm EST
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On 11 February 2020 I spoke with Spencer, DR Horton's customer service interface in Oklahoma City, regarding two issues with a new house I purchased there last July. The first issue concerned a leak due to an improperly sealed vent stack on the roof, which led to interior damage during a heavy rain when the house was still vacant. My local property manager...

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10:19 am EST
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We had a home built from scratch one year ago. We have a swamp on right side of our house. The left side is wider the right side is very small. Water collects from the air conditioner the sprinklers the neighbors drainage and their sprinklers how do they build these homes and squeeze them in here without knowing this? I want this fixed as I have contacted...

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6:05 am EST
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I contacted DR Horton on or about October 22, 2018 before my warranty expired on December 2018, about the excessive moisture throughout my home. DR Horton sent a representative to my home and acknowledged the excessive dampness in my clothes. They repeatedly sent different companies, from HVAC companies, someone to inspect the window installations, another...

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11:02 pm EDT
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D.R. Horton Front neighborhood fencing, retention pond, and light pole.

The front fence to the neighborhood is sagging, light pole in front of house is crooked, and backyard retention pond is blocked.
Belle Maison subdivision in Youngsville, LA. The front fence presentation to the neighborhood is sagging making the subdivision look very rundown and cheap in appearence. The retention pond in the back yard has dirt upstruction growth hindering drainage and causing stagnation breeding mosquitos. The light pole in front of my house is the only crooked one in the neighborhood. All other lights were straightened.

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12:35 pm EDT
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D.R. Horton Warranty

Warranty issue to get fixed I was asked to put out $712.00 dollars with the Promise form Bruno your warranty Representative I would be reimbursed in 2 weeks that was May 28, 2019 it is now October and still nothing. I have reached out every week to Nick Edds and Bruno who has not answered my text wanting confirmation that the check is in the mail once again since October 11, 2019 and left several messages for Julie Evers your account payable manager to please return my call and she has not . I should not have to fight so hard or stay on top of something that is owned to me by this company . I just want my reimbursement that has been promise and it should not take over 5 months to get it
Thank You
Cathy McCollum

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11:38 am EDT
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Currently, I am working on closing a deal with Rafael Amor, who does not let me know about the rates on a regular basis, and this is delaying my closing date, which is scheduled for 25th of this month. If the closing does not happen on the 25th, I will travel out of FL due to work reasons on the 28th and not come back in town until the 30th of November...

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Overview of D.R. Horton complaint handling

D.R. Horton reviews first appeared on Complaints Board on Jun 13, 2008. The latest review Realtor commission was posted on Nov 21, 2023. The latest complaint Lending service and closing date fluctuations was resolved on Oct 21, 2019. D.R. Horton has an average consumer rating of 1 stars from 222 reviews. D.R. Horton has resolved 17 complaints.
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  1. D.R. Horton contacts

  2. D.R. Horton phone numbers
    +1 (817) 390-8200
    +1 (817) 390-8200
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    Head Office
    +1 (512) 502-0545
    +1 (512) 502-0545
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    DHI Financial Services
    +1 (678) 710-9393
    +1 (678) 710-9393
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    East Region Office
    +1 (813) 740-9720
    +1 (813) 740-9720
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    Florida Region Office
    +1 (803) 431-2270
    +1 (803) 431-2270
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    North Region Office
    +1 (214) 607-4244
    +1 (214) 607-4244
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    South Region Office
    +1 (425) 307-6300
    +1 (425) 307-6300
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    West Region Office
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  3. D.R. Horton emails
  4. D.R. Horton address
    1341 Horton Circle, Arlington, Florida, 76011, United States
  5. D.R. Horton social media
D.R. Horton Category
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