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1.5 360 Reviews

DoorFront Direct Complaints Summary

46 Resolved
314 Unresolved
Our verdict: With DoorFront Direct's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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DoorFront Direct reviews & complaints 360

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6:38 pm EDT
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DoorFront Direct magazines delivered are wet and damaged

Two of my different subscription magazines have been delivered damp and/or wet. One issue was so damaged I could not dry it to read it; all pages were stuck together & ink was faded. I am disappointed that major magazines would use a service that is so shoddy.
R M Fernley
1725 Lindenmeier Cir
Loveland CO 80538
magazines: Oprah Magazine and Food Network Magazine

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2:13 pm EDT
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DoorFront Direct magazine delivery through door front direct

Your name of your company is a joke. It is not door front direct it is more like end of the driveway so they can get all wet. I am so tired of my magazines being thrown yards away from my home. Everyone is complaining about your service! It is the worst! Please go back to delivering magazines in the mailbox, not at the end of someones very long driveway where it is not seen and run over all the time!

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Beverly Johnson Clark
, US
Oct 21, 2019 12:53 pm EDT
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I have thrown away soaked magazines for two months. Where is the delivery persons common sense? This should be fixed with a simple phone call! This is too long to have to spend fixing delivery mistakes!

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Beverly Johnson Clark
, US
Oct 21, 2019 12:47 pm EDT
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Beverly Clark-I am complaining about my magazines delivered the last two months thrown in the driveway and wet from Florida's rains! I want my magazines by my front door or in the mail box! Address: 1014 Hagen Dr., Trinity, Fl. 34655

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7:46 pm EDT
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DoorFront Direct oprah magazine

Arlene kaplanis
43 chestnut drive
Matawan, nj 07747

#opro228573259/3# opr jul20

Please donot leave magazine on my driveway, near the street. I want it to be left on doorstep in front of my front door, or in the mailbox. I called couple of weeks ago and was told it will be mailed to my mailbox. the weather is getting bad, and my magazine today was all dirty. thank you arlene kaplanis

Email... [protected]@yahoo.com

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12:23 pm EDT
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DoorFront Direct oprah magazine delivery

Acct1345530594, denise malone 25215 lehner street roseville mi 48066. Door front delivery started 9-2019. Was btw street and sidewalk. Wet. I walk this neighborhood and none of magazines were delivered on door step as you state your delivery on doorstep. Second complaint. Your notice states"convient new way... You don't have to walk to mailbox... Delivered on doorstep!" hahaha what a joke. My mailbox is on side of house. All I have to do is open door. Now the magazine is about 4ft. From street. I have to walk down my driveway. This is not convenient. Please deliver in my mailbox as requested! Second complain't and request.

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2:16 am EDT

DoorFront Direct Oprah

This is the 3rd time I have contacted you about your delivery person throwing my magazine in the middle of the driveway! This happened today 10/15/2019. All I want is for magazine to be delivered on my porch. Is that tooooooo much to ask? If you cannot
Get this right please just cancel the subscription?

Patty hogans
2915 35th st
Des moines, ia
50310

#opro444859193/2#

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12:06 pm EDT

DoorFront Direct doorfront delivery

This service seems to be new in San Antonio. I work for the local newspaper delivery service and I feel for the customers but we are paid pennies to deliver each magazine package to your door step between 2:00-6:00am. It's not cost effective for a carrier to get off their car 50-200 times while trying to deliver newspapers. My "extra" income to deliver 72 packages is less than $11.00. Two weeks ago that extra income was $1.20. I consider myself to be one of the best carriers with and most of my newspapers reach the garage doors by tossing them from my car, but to have to stop my car and get off that many times is not reasonable. Many of the homes don't have any outside lights on so it makes it difficult to make it to the porch without having to worry about tripping over something and risk being injured. I have no problem if one of my customers has a disability then I'm more than happy to deliver it on their porch or designated spot. Maybe if the pay were better, you'd get better service.

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1:27 pm EDT
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DoorFront Direct magazine delivery

I received two magazines yesterday for the first time via your service at 2601 Poinciana Court, Punta Gorda, Florida 33950-6843. One was for Food Network, one was for HGTV Magazine.

Numbers on the delivery card were:
2032 [protected]
FNM1105137218/8# OOR33 JUN20
HGT1105137218/23 00012 MAY20

Your card says DoorFront Direct saves you time since you don't have to walk out to your mailbox...the magazines were dropped off almost to the street very near the mailbox. Certainly not front door service! Please be sure I get the service you are paying for and advertise I am getting.
[protected]@att.net

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8:35 am EDT
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DoorFront Direct magazine is not conveniently placed on my doorstep

I use to receive my Bon Appetit magazine in my mailbox...attached next to my front door. Now it is thrown at the end on the long driveway to be run over and sometimes blown into the street. How is this more convenient! Don't even knowhow to change this back...all of a sudden I was put in the more "convenient new way to receive magazines on my doorstep" category. NOT!
Karen Groundland

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10:16 am EDT
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DoorFront Direct complaint

Found my G Q magazine at 930pm on my sidewalk.? anyone could have pi cked it up who may have been walking down the street. Whats wrong with dropping it on the front porch, or even in the mailbox which is at the street. This is not acceptable service. I would rather have it delivered by the mailman, at least I know I will receive it on a monthly basis.

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11:05 am EDT

DoorFront Direct magazine subscription

Name: Pam Ahl
Magazine: Country Living
Number printed above name on Doorfront Direct Mail Card: [protected]-[protected]
Address: 54 Brook Street, Scituate, MA [protected]

Thank you for your kind attention. I discovered my Country Living Magazine in the grass/dirt near the sidewalk, approximately 20ft from my mailbox and 3-4 ft from my driveway. I was mowing the yard when I saw it. Now I'm clear as to why I haven't been receiving my subscription regularly. I live on a main/secondary street, heavily travelled and pedestrian friendly.

It's a fabulous publication, but I seriously doubt I'll renew. Seems sort of risky to continue delivery.

Kind regards,

Pam Ahl

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9:03 pm EDT
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DoorFront Direct magazine

about 10/4/19 (and earlier at each delivery)
The insert says they save time by not needing to walk mailbox and magazine would be on my "doorstep". Instead the magazine is tossed out onto my sidewalk at the curb. So it cost me time to go out and get it.
The worst part is that if I am not home, it lays there signaling to everyone that no one is home. This is unacceptable.
I will need to cancel the magazine if DoorFrontDirect continues such sloppy service.

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7:26 pm EDT
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DoorFront Direct hgtv magazine

I am not getting my magazines. I did not receive my Sept or Oct magazines. Please send to address by only USMail to receive in my mailbox. I spoke to the HGTV Customer Service and they advised me to file a complaint and change delivery method. Please do so immediately. I'm paying for a product and not able to enjoy. I can be reached by email Debra.[protected]@nike.com or mobile [protected]. Thank you

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12:31 pm EDT
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DoorFront Direct door front delivery

I am seeing tons of same complaints. I emailed co because I came home from vacation to about 20 magazines at bottom of long driveway 6 ft from mailbox, all soaked.. They kept throwing them as they came. I held the mail I held the newspapers. This totally screamed I was out of town. A lady told me via email and a call that she would switch these back to mail. I just found out today that's not possible. I tried to email the company but their server is down. I just found out the tampa bay times newspaper delivery company is doing this. It's obviously cheaper and they don't care about the condition of your magazine. I'll be calling every magazine that comes and canceling every magazine.

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8:58 pm EDT

DoorFront Direct magazine delivery

This is the worst delivery service ever. My magazines are just thrown anywhere in the driveway. How does this save time when I have to search the driveway instead of getting it delivered to my mail box which is next to my front door? As soon I I hit send on this complaint I am cancelling all magazines the use this service. By reading the complaints listed here many consumers will do the same and cancel.

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12:17 am EDT
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DoorFront Direct not getting my allure magazine

Ever since Allure automatically put me on this system, I haven't been receiving issues of Allure magazine on a monthly basis. When I complained to Allure, they gave me the link to DoorfrontDirect. Doorfront Direct has ignored my e-mails and the pain continues. I have been reading Allure since 1994 & my subscription expires in April 2021. When I do get an issue here and there of Allure, it is on my driveway in an unreadable condition. Allure magazine needs to QUIT using DoorfrontDirect if they want to maintain subscribers.

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Beth Reichek
, US
Oct 25, 2019 4:00 pm EDT

I have had the same issue. Long term subscriber, no problem until this year. Have not received any magazines, called Allure, was told to use doorfrontdirect, and still no magazines. Cancelled the subscription, it is just too much work!

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10:04 am EDT

DoorFront Direct country living magazine

Country Living Magazine switched my delivery method to DoorFront Direct but it's anything but door front. Today I found my magazine wrapped in plastic thrown in the middle of my front yard when the lawn sprinklers were on. Needless to say in spite of the plastic wrap the magazine was soaking wet. Now I realize your delivery person just drives down the block and tosses the magazine out the car window. There is no such thing as "Door Front" delivery. But at the least try to get it close. and for heavens sake don't leave it in the grass when the sprinklers are are. There is no point of subscribing to a magazine that is unreadable.

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4:15 pm EDT

DoorFront Direct delivery

Just walked out to my driveway to find my magazine littered in the middle of my driveway. It barely sprinkled today and although it's covered in plastic, my magazine is wet. How about we just keep the same mode of delivery we've had for years. It works, and the mailbox is conveniently located 4' from the ground so no bending over, no trashy looking driveway and when you consider the added bonus that the mailbox is waterproof - it's really a no brainer. Please stop with the litter method and go back to good ol' US Mail. Thanks

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7:38 pm EDT

DoorFront Direct condenast

I cancelled all subscriptions with New Yorker and affiliates CondeNast and Wired last year and have had to send numerous additional requests since then to stop sending me magazines and mail. I finally stopped receiving CondeNast magazine a few months ago, but now suddenly received it again, in plastic at that, with a "Doorfront Direct" flyer in it.
I don't know how much clearer I could be after mailing, e-mailing and calling, but STOP SENDING CONDE NAST AND ALL MAGAZINES!

I will scan and e-mail the bar code sent with this to the CEOs and privacy counsel of both companies this week.

Julie Caputo

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4:57 pm EDT
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DoorFront Direct bon appetit and all other magazines I get from you

Every single time that my magasines get delivered by your service ALL of them are thrown in the front yard grass and then get ruined with the sprinkles system. NONE of any of the magasines I get from your driver are readable. I AM NOT HAPPY. There is now way for me to read any of them and they are so wet that i can't even open them as they rip. I am going to be letting all of the magasines know that so they decide to no longer use you as a delivery service.

Please get back in touch with me ASAP.

Thank you,

Nathalie Kobel
[protected]

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4:52 pm EDT

DoorFront Direct architectural digest

I live in a residential neighborhood in Palm Harbor, FL. This is a ridiculous so called "service". All they do is throw the magazine out a car on the driveway where it gets wet despite being double wrapped in plastic (I strongly oppose the use of unnecessary plastic materials). And I have a big covered porch in front of my entry way. All I want is my magazine in my mailbox with the traditional postal service. I have to go there anyway. I already wrote several complaints to the magazine publisher and doorfront direct, but now change yet. I will let my subscription expire.

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DoorFront Direct In-depth Review

Website Design and User Experience: The website design of DoorFront Direct is sleek and modern, making it easy for users to navigate and find the information they need. The user experience is smooth and intuitive, with clear menus and a responsive layout that adapts well to different devices.

Range of Services Offered: DoorFront Direct offers a comprehensive range of services, catering to various needs of customers. From local delivery to nationwide shipping, they have it all covered. Additionally, they provide options for express delivery and special handling for fragile items, ensuring that customers have flexibility and peace of mind.

Pricing and Value for Money: DoorFront Direct offers competitive pricing for their services, providing excellent value for money. Their transparent pricing structure allows customers to easily calculate the cost of their shipments, with no hidden fees or surprises. Moreover, they offer discounts for bulk shipments and frequent customers, making their services even more affordable.

Customer Service and Support: The customer service and support provided by DoorFront Direct are top-notch. Their knowledgeable and friendly staff are always ready to assist customers with any inquiries or concerns. They can be reached through various channels, including phone, email, and live chat, ensuring prompt and efficient assistance.

Delivery and Shipping Process: DoorFront Direct has a well-organized delivery and shipping process. They partner with reliable carriers to ensure timely and secure delivery of packages. Customers can track their shipments in real-time through the website, providing peace of mind and convenience.

Quality of Products: DoorFront Direct takes pride in delivering packages in excellent condition. They have strict quality control measures in place to ensure that items are handled with care throughout the shipping process. Customers can trust that their packages will arrive in the same condition as they were sent.

Return and Refund Policy: DoorFront Direct has a fair and customer-friendly return and refund policy. If customers are not satisfied with their shipment, they can easily initiate a return and receive a refund. The process is hassle-free and transparent, ensuring customer satisfaction.

Customer Reviews and Testimonials: DoorFront Direct has received numerous positive customer reviews and testimonials. Customers praise their reliable service, prompt delivery, and excellent customer support. These reviews and testimonials serve as a testament to the company's commitment to customer satisfaction.

Transparency and Trustworthiness: DoorFront Direct is highly transparent in their operations. They provide clear and detailed information about their services, pricing, and policies on their website. Customers can trust that they are dealing with a reputable and trustworthy company.

Overall Rating and Recommendation: Overall, DoorFront Direct is a highly recommended shipping and delivery service. With their user-friendly website, wide range of services, competitive pricing, excellent customer service, and reliable delivery process, they provide a seamless experience for customers. Whether you need to send a small package locally or ship a large item nationwide, DoorFront Direct is the go-to choice.

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