DMCI Homes

This is from DMCI Homes' On-line Relations team. We would like to help you with your complaint or any query. Kindly email it to our
Customer Relations through this contact information:
For Customer Care Concerns:
Tel: [protected]
customercare@dmcihomes.com

Thank you.

DMCI customer service does not respond to calls or emails at all.

Yes, not only sad but totally pathetic the way DMCI Homes and DPMC continues to operate and does not take care of matters while also shirking responsibility. Totally below standards, however they do operate at a higher level than SMDC.

Been with Tivoli Garden Residences first as renter for 3 years then as owner for more than a year. Some complaints here are legitimate like interest charges for already paid dues, elevator problems, lobby trashy sitting area, peeled off paint everywhere, unattended plants in atrium floor, etc. but I find that if you attend to your payments & communication with Property Management, there should be a fair solution to your problem. I do.
I urge you to demand a receipt for every payment & keep it & if possible, pay through your bank straight to the Condo account so you have a history of bank payments. If possible pay your dues a year in advance. Keep pics & records of your complaints, dates resolved & to whom you made the complaint to. This way it’s easier for you get a positive action re your complaint.
Be fair but assertive. Good luck!🙂

Any unit owner out there kindly check you yearly taxes if you do not have your title yet and if DMCI Homes spin off company DPMC is providing you the amounts to pay, there very well may be fudged or false numbers. Compare your previous years taxes with your current year and if the previous year is more QUESTION QUESTION QUESTION, then watch the songs and dances occur. They will come up with all sorts or reasons under the sun with why they cannot provide factual information and actually correct amounts. Imagine they do this to each unit owner, how much will be sponge in extra monies and where does those monies go ?

Help! How did you guys resolve this problem with DMCI? It's currently happening to me - they have never given me an SOA from the beginning which was 10 years ago. The last month for payments is July 2015 and now they're suddenly saying that a couple of payments/checks, one in 2007 and another in 2010 were not cleared! This was 8 years ago and 5 years ago! They're even charging me penalties for it when they haven't issued any SOA until now. Any advice? Thanks!

This is really true all those online complain posted by existing buyer to DMCI Homes. For earlier all sold project, most complain deals with unofficial explanation what those extra charges imposed on condo dues. Missing payment and excessive penalties charges which is beyond prescribe by authorized lending institution. Try to visit existing develop project you will be surprise the volume of foreclose properties they accumulated over the years. No wonder if someday a local property bubble happen in the future they are surely a top finalist contender. What I pity for those thousand investors who will be affected once this bubble burst. Even you try to sell out your unit potential buyers are afraid with those high cost hidden charges.

Hi, just like to know if anybody took their case to the court and won over Dmci?

I can now confirm that it is a common problem of DMCI as it is happening to me now, they have assumed that my account was cleared and now they are informing me that I have unsettled amount on 2011 more than 2 years have passed and they only let me know about this unpaid bills now so it incurred almost 200t penalties. I was with in house financing with them but I transferred thru bank financing so the unsettled amount that they said that we thought it has been passed to my bank financing they are asking a payment now which incurred so much interest/penalties. I would suggest that for people who want to buy condo do not buy from DMCI for you will get stress from them a lot as dmci employees are not competent and not doing their job properly so you will just paying so much money due to their incompetence.

Hi! Just got our new unit here at Maricielo Villas Las Pinas.
June 2012 was the turnover date but because of the slow process, we moved-in last week of July.
Almost all service areas along our side is leaking. We have personally done the application of vulcaseal dhel sunod sunod na bagyo na ala pa rin aksyon. At night, the area is barely lighted din busted raw mga lights.
There is a lot a lot of mosquitoes because of the breeding places from the poorly maintained waters of fountains/ponds. Color green na ang water nila. Windows are not well kept along the common areas, try holding it and dikit lahat ng alikabok sa kamay nyo.
Association dues are said to increase 10% yearly . sana lng we get what we pay. The gym is not working as of now because of fault and grounds. There is still no KTV in the AVR. There is still no electric gated fence and CCTV.
When installing your double lock, pls make sure that they are really know installing one. We were offered by housekeeping plus maintenance staff that they can do it but we were greatly disappointed with the finished product. Pictures of the end-product are with us.
Maybe, because of a cheaper price goes a cheaper quality. The area outside the condo is also dark at night compared with the area along alabang zapote road. There are also reports of snatching along quirino Ave even in broad daylight because there are a lot of informal settlers just across the other side.Kya we don’t even walk along the streets khet lapit lng to zapote. The place is also near zapote kya bumabaha pag lakas ulan like from the recent habagat although di ganun along other parts of alabang-zapote road pagkalagpas lapit sa may flyover.
Just a thought, sana we could have read some negative feedbacks regarding DMCI before we got this place. And sana we have surveyed the area before.

tsk tsk tsk.. it seems like corruption is inherent in DMCI's company. all of their property has some sort of problems.

Guys can I post all the comment in facebook, please respond asap so I can start posting every complaint in facebook, maybe then somebody will notice. Thanks

I was notified by the PMO at CYPRESS TOWERS that most residents with roof leak have not filed a formal complain to the management. If you have a roof leak, please file a written, formal grievance, specify that you need to get a concrete corrective action and a reasonable time frame when the problem could be resolved. A complain is just FYI to DMCI. A grievance means you expect something must be done in certain period of time. Also please do not forget to include a good contact number so that they cannot say that they could not reach you. They need to update you of any development.
The best thing to do is write it in black and white and have it notarized. Send it via registered mail. Make a copy for your your file before sending it. Do this if you care about your investment. Also pls contact me thru facebook (Tribu JSC). We need all this just in case we request 2 Senators from Taguig to help us.

Hello! I'd like to know of any developments to issues raised to DMCI customer care. Were these addressed already or atleast being taken care of as of this writing? I will be working as a Property Consultant of DMCI. By your updates, at least I'd know something about how my future employer handles buyers' issues.

This is from On-line Relations team of DMCI Homes. Should anyone wish to be assisted with DMCI Homes related concern, please PM us via our Facebook account (https://www.facebook.com/dmcihomesofficial) or email us at dmcihomesofficial@gmail.com.

Thank you.

A friend of mine says DMCI Homes' after sales service is one of the worst. The Property Management Office that manages the condo is not very helpful specially when it comes to property and vehicle incidents that happen within the property.

The Property Management Office often puts the blame on somebody, for example, the security or the maintenance staff, then do nothing, when it is really their duty to implement rules and manage the property.

There is this one property security officer, Mr. Raffy Baylosis, who would bend facts and incidents just to absolve himself from his negligence of duty.

Beware of this scammer agent name MR. LORD CHTISTIAN LLENADO this agent really messed up my account and now I'm having additional huge penalties. Dapat aksyonan na to! I even reported this case to Dmci costumer care and to his supervisor about their misleading agent/ scammer! or whatever you call it!, but no actions from DMCI costumer care very slow! Yes you can make complaints and they will listen to you open ears about your complaint but taking actions they won't. I'm a working overseas..we work hard for our money lalo na karamihan OFW pa ang biktima dito...Meron na ba nakpagreklamo na dito ? Anyone knows who handles this kind of case?before i take my own actions..pls help me..it's better to report this media televise para wala na sila maloko kawawa naman ang susunod..

Beware of this scammer gent name MR. LORD CHTISTIAN LLENADO this agent really messed up my account and now I'm having additional huge penalties. Dapat aksyonan na to! I even reported this case to Dmci costumer care and to his supervisor about their misleading agent/ scammer! or whatever you call it!, but no actions from DMCI costumer care very slow! Yes you can make complaints and they will listen to you open ears about your complaint but taking actions they won't. I'm a working overseas..we work hard for our money lalo na karamihan OFW pa ang biktima dito...Meron na ba nakpagreklamo na dito ? Anyone knows who handles this kind of case?before i take my own actions..pls help me..it's better to report this media televise para wala na sila maloko kawawa naman ang susunod..

Pano kasuhan ang DMCI ?

@jalcudia1971 can you give me the name of the insurance and their contact number . Its a good suggetion then to have insured. taht the only best remedy..