DiversyFund

I started a reit account in January with diversy fund and I initiated a one time deposit of $1500 into my reit on Sept. 22nd a couple hours later I logged back in and a notification shows up saying a deposit of $1500 and a recurring deposit of $500 is scheduled to fund your reit2. I never opened a reit2, I didnt even know there was an option to have a reit2 so I immediately emailed them and explained this and asked that they put the money in my reit and that I never opened a reit2 or have knowledge it even exists, I get a response that the reit1 is closed to new investors thats why it went into a reit2. I responded im not a new investor, my account is established, i only have 1 reit and to please put the money where i directed it to go and nothing was done and no response. About a week later still nothing had been done to fix it so I chatted online with an individual named Alaba and explained what happened he asked me to please give him a chance to straighten it out and he would get back to me that day, he never did and my account is still messed up a month later and since then i can't get anyone to respond to a live chat or my emails, they enter the chat, don't say anything, and then leave the chat, I've emailed several times no response and every time I call it's always a voice mail never a person i have left 2 voice mails and no return calls. What's also concerning is that there are online documents with my digital signature for a reit 2 that I never ever signed for like I said I have 1 reit and I initiated a one time deposit into my reit and without my knowledge a second reit was opened and the money was deposited there without my permission. All I want is my money put in the right place and the second reit to be closed and better communication between customers and staff instead of ignoring a legitimate customer complaint that's not even my mistake in the first place. -Thanks

There seems to be a considerable issue regarding support ticket resolution. Correspondence with this company does begin, but after a few replies, chats are disconnected without warning and emails are not returned. Due to this coinciding with some technical issues I have experienced on their website, and a mild mistake on my part regarding failure to update account information after a move which unfortunately led to a failed deposit. I believe it is not solely the fault of support representatives. I am utilizing this form due to the fact tickets go unresolved and unanswered due to this issue. This issue results in me not being able to preform basic account actions, and fulfill proof of identification requests made by the company utilizing this ticket system during initial correspondence. Additionally, i have yet to receive an email i was told i would be getting regarding identity verification.Identification, and supporting documents for the basis of this issue will be happily provided on request. However, i actually need to have someone respond more than once or twice before going silent. I've never had so much problems trying to invest my money in a fund before and this company needs to examine its site for what causes this extensive issue with support requests and basic site functionality.I would like to have reliable correspondence, preferably not utilizing the seemingly automated ticket system that continues to fail to maintain communication with support personnel. Filing multiple tickets to try to resolve one issue and being dropped early in the discussion is not acceptable or reasonable in my opinion. This should have been resolved in the first ticket had communication been maintained.Any required supporting documents or identification (as requested by this company during an account information change) will be made available once i actually get told where to send those documents too instead of getting a run around.