DiversyFund

There seems to be a considerable issue regarding support ticket resolution. Correspondence with this company does begin, but after a few replies, chats are disconnected without warning and emails are not returned. Due to this coinciding with some technical issues I have experienced on their website, and a mild mistake on my part regarding failure to update account information after a move which unfortunately led to a failed deposit. I believe it is not solely the fault of support representatives. I am utilizing this form due to the fact tickets go unresolved and unanswered due to this issue. This issue results in me not being able to preform basic account actions, and fulfill proof of identification requests made by the company utilizing this ticket system during initial correspondence. Additionally, i have yet to receive an email i was told i would be getting regarding identity verification.Identification, and supporting documents for the basis of this issue will be happily provided on request. However, i actually need to have someone respond more than once or twice before going silent. I've never had so much problems trying to invest my money in a fund before and this company needs to examine its site for what causes this extensive issue with support requests and basic site functionality.I would like to have reliable correspondence, preferably not utilizing the seemingly automated ticket system that continues to fail to maintain communication with support personnel. Filing multiple tickets to try to resolve one issue and being dropped early in the discussion is not acceptable or reasonable in my opinion. This should have been resolved in the first ticket had communication been maintained.Any required supporting documents or identification (as requested by this company during an account information change) will be made available once i actually get told where to send those documents too instead of getting a run around.