DistroKid review: DistroKid – 'Shades On' edit request stuck at Review pending for over a week; album 'Follow the River Road' stuck at Submitted

My name is Sunghee Park. I am writing about two releases under artist DEJ.
1) Single 'Shades On' (UPC 700200114360, released November 6, 2026): the title is missing its version marking. That omission was my mistake, and I want to correct the title to 'Shades On (Sunset Version)'.
2) I cannot submit that title correction. My first edit request (cover art) for 'Shades On' has been stuck at 'Review pending' for over a week. The Edit Release page says: 'There is already an edit request pending review. You can submit another edit request once the current one is approved, or you can choose to cancel the current edit request.' But there is no visible link or button on that page to cancel it, so the title edit cannot be submitted at all. DistroKid's own help article (41742680749971) says the pending edit can be cancelled from Edit Release by clicking 'cancel the current edit request'. The chatbot (Dave) confirmed in live chat on November 7, 2026 that it cannot provide a direct, account-specific URL to cancel it.
3) I already replied on November 6, 2026 to the rejection email of October 30, 2026 (Ref D5TN0YG1, ticket 5095222) on the original thread. I have received no reply.
4) I have tried DistroKid live chat several times. I waited 92 minutes, 123 minutes, and 60 minutes on three attempts and was never connected to a human agent. On November 7, 2026 I entered the live-chat queue again and still was not connected.
5) Album 'Follow the River Road' (UPC 700173722029, release date November 10, 2026) still shows the banner 'Hey! The stores had an issue with this album. Please check your email for details.' and its store status remains at 'Submitted'.
What I am asking for: please either release/cancel the stuck 'Review pending' edit request for 'Shades On' so I can submit the title correction, or correct the title directly to 'Shades On (Sunset Version)'; and please move the 'Follow the River Road' album forward past the store issue.