Musikhaus Thomann e. K.
Reviews and Complaints

I had a really terrible experience with this company! I was trying to purchase a pair of Ultrasone Pro 900i headphones from them and decided to pay with my debit card. However, after making the payment my account was frozen which I found quite concerning. I assumed everything was going to be alright but the next day, someone from the company sent me an email informing me that my order had been cancelled and that I needed to pay via bank transfer instead. What?! I had already paid with my debit card and now my account was still frozen! I contacted my bank for clarification and was advised not to make any bank transfers to this company.

I sent numerous emails requesting to cancel my order and even asked for my frozen funds to be transferred back to my Visa debit card, but it has been 3 days and I still haven't received my money. This is a really bad experience! The worst part is their customer service - it's practically non-existent!

Now, I'm left wondering how long it will take for me to get my reservation money back. This company needs to take responsibility and sort out their payment and customer service issues. It's really frustrating and not something I would recommend to anyone.

So I was checkin' out Musikhaus Thomann e. K. (thomann.de), and they had this sweet deal on a Selmer Reference 54 Alto Sax, which I was super keen on nabbin'. But 'fore I threw down that kinda dough, I wanted to get some info on the product and warranty since I was orderin' from overseas. So I sent a message to their customer service. And what did I get in response? Nada. Zip. Zero. Zilch. Ain't that just like the world we live in?

Now I know what you're thinkin', "Why you gotta go and be all salty about it? Just buy from someone else and move on with yer life." But here's the thing, if Thomann can't even be bothered to send a polite little message back, what makes ya think they're gonna be quick to respond to a bigger issue, like a return or exchange from overseas? A lot of folks have been complainin' about that on other reviews. So, yeah, I didn't end up buyin' from them, but that doesn't mean I can't be mad about their shoddy customer service.

Look, I get it. They're big ol' company and they probably get inundated with messages all day long. But if you want to do business in the USA, you gotta step up yer game and at least show a lil' courtesy to potential customers. That's just basic business etiquette. So, Thomann, if yer listenin', maybe give yer brass section a little nudge and tell 'em to be a bit more professional when they're dealin' with customers. It might just save ya a whole lotta negative reviews like this one.

P.S. Hey, Thomann, don't you dare censor this post! I'm takin' a screenshot and postin' it everywhere to prove that I ain't just some bot spoutin' nonsense.

I recently made an order on Thomann's website and decided to pay with Paypal to make the process more convenient. At first, I received an order confirmation email, but after that, I did not hear anything from the company regarding my order.

After about a week, I decided to follow up with their customer service department, as I still had not received my order. I was surprised to hear that my order had not been shipped yet because they were still waiting for my telephone number. Unfortunately, I had to contact them first as nobody told me any updates on my order.

This was not the best experience I have had with an online retailer. I found it unprofessional that I had to be the one to follow up and discover that my shipment had not been dispatched because of a communication error. I was also surprised they claimed they sent me an email asking for my telephone number because I did not receive it in any of my email accounts, even after checking my spam folder.

Needless to say, I do not think I will be dealing with Thomann in the future. It is simply not worth the hassle to work with such a laid-back company. Fortunately, my location in Dubai, UAE did not affect the delivery of my order.

Overall, I urge potential buyers to proceed with caution when ordering from Thomann. The company could greatly benefit from improving their communication with customers and ensuring that their orders are processed with care.

So, I had a situation with Musikhaus Thomann e. K. (thomann.de) where I was buying a present for my girlfriend. When the package arrived, I was surprised to see that they had sent me the wrong order! I tried to contact them multiple times, but it wasn't until several attempts later that they finally sent me the right item. However, even after acknowledging their mistake, they made me responsible for sending back the wrong item, which was genuinely their responsibility. But the internal problems between them and UPS made it near impossible for me to return their package, let alone on time. As a result, they started sending me threatening letters to pay for the item that I never even ordered.

Despite my attempts to send the item back several times, they kept sending me return labels that had already been used! After 6 months, they still haven't taken responsibility for their mistakes. It's frustrating to deal with businesses like this, especially when they put their profit over their customer's satisfaction. If you're looking to order something online, I would suggest checking out other companies instead of Thomann.de. Avoiding this kind of hassle isn't worth the risk.

Overall, this has been a terrible experience, and I regret my decision to purchase from them. I do NOT recommend this company to anyone.

Got myself two dope ocarina's from Thomann. One of them be chill, but the other one be missing the manual. Sent them three emails, but got no response. So I had to make long distance calls from the Netherlands to Germany. Bruh, I was on hold for like 15 straight minutes, but then the line suddenly died. Wtf?

But it don't stop there. The number they gave me in the mail was wrong. I had to hit up another number. And same thing again, the line cut after 15 mins waiting. Finally, after a struggle, I got a human on the phone who promised to email me back in two days. But I waited for a whole damn week with still no answer. So I called them a couple more times and after almost a month, they told me to send the ocarina back.

I finally got an email from them that they received it like three weeks ago. It's been two months since the second ocarina arrived, and I still ain't got my 45 bucks yet. And to make things worse, the phone bill cost me almost the same amount as my investment in Germany.

Although, I should mention that the first ocarina came without any trouble. But, man oh man, I won't ever purchase from Thomann again. Doubt I'll ever see my money either.

Oh boy! Let me tell you about my experience with Thomann. I was so disappointed with their service that I am now writing a review, which is not something I usually do. Let me start by saying that I ordered an instrument online and it took FOREVER to arrive. I mean, we're talking about a whole month here. And when it finally showed up, you won't believe what happened. THEY SENT ME THE WRONG INSTRUMENT! Can you believe that? I couldn't, at first. But then I found out it was all because of some mislabeling of their products.

So I had to go through this whole annoying process of returning the instrument. Of course, it wasn't easy. I had to get shipping quotes, which was such a hassle. And their customer service was so delayed in responding to my emails, it made the whole process even more painful. And then there were those countless pictures I had to take of the shipping boxes, labels, and the instrument itself. I mean, I felt like a detective!

Things only got worse when I was told that they were "out of stock" on the instrument I had originally ordered. I mean, seriously? After all that, the least they could do was to have the product I wanted in stock.

And now, to top it all off, I'm still waiting for my refund. It's like one thing after another with these guys. So, just a friendly piece of advice, avoid Thomann like the plague! Their service is just pitiful.

The customer service at Musikhaus Thomann e. K. (thomann.de) is the absolute worst. I've been having a problem with them for months now, and I can't believe how long it's been taking to resolve anything. They're so arrogant and make big mistakes, but then they won't take responsibility and won't even correct them. I really can't exaggerate how terrible they are.

The biggest issue I had with them was when I tried to return a product that had been damaged twice in the post. They refused to accept the return because the packaging had disintegrated, which was a huge mistake on their part. They wouldn't even consider the fact that the original packaging was so bad that it caused the damage in the first place. And when they accidentally refunded me for the product and then asked for the money back over a month later, I was already in a tough spot because I had been made redundant and hadn't received my last two months' wages. I offered to send the money back, but they initially refused to accept it and then only agreed to take it back if I took responsibility for any damage that occurred during shipping, which was ridiculous because I had no packaging to begin with.

To make matters worse, when I finally managed to scrape together ?10 to pay them back, they gave me a grace period and then took it away, threatening to send it to a debt collector. It's clear to me that they don't have any empathy or understanding of their customers at all. I would never use Thomann ever again and recommend that you avoid them too. Look for a UK company that actually cares about their customers.

Musikhaus Thomann e. K. (thomann.de) - a company that I recently purchased a couple of items from, for the first time since Brexit. I have to say, this company seems to have lost its love for UK customers. The experience was not as seamless as I expected it to be.

Initially, the items were supposed to be delivered within a few days, but after a week, nothing arrived, nor did I receive ANY notification from the delivery company. This had me wondering what was going on with my order and I had to follow up with the company. Then, I was informed that there was an outstanding customs charge (now due on ALL items from Thomann) that was unpaid. This was disappointing to hear, and I wished it was communicated clearly during the purchase process.

Furthermore, the items just sat in a delivery depot awaiting me to chase them up for a delivery attempt. I was quite disappointed with Thomann's customer service. For the two weeks that followed, I continued to email them, but they were of no help. Thomann's customer service takes two days to respond and simply refers you to pre-printed information, rather than dealing with you like a human being. I couldn't quite believe it. As a customer, I felt like I was being thrown around and my issue was not being resolved.

I had no choice but to refuse the items, and unfortunately, Thomann was reluctant to take responsibility for their service. They expected me to contact the courier directly, even though the items had not reached me. It was just one dead-end after another. I was frustrated with Thomann's unwillingness to take responsibility for the items and had to contact the courier myself. However, the courier said they couldn't do anything and that they needed Thomann to tell them to return the goods back to the sender. Imagine waiting a whole month and still not getting what you paid for or any resolution so far.

All in all, my experience with Thomann was challenging. I was expecting much more from a company that has been around for quite a while and seems reputable. I hope they improve their service and be more transparent with their UK customers.

I just had a real bad time trying to order a Gibson guitar from Musikhaus Thomann e.K. (thomann.de). I was really disappointed when the guitar eventually arrived as it was a total washout. Despite Thomann having stated on their website that all guitars are looked at meticulously before shipping, the one that arrived at my doorstep was in a really bad shape. Given that there were various issues related to this manufacture it was almost unplayable.

When I tried to call Thomann, they told me that they only take guitars off the shelf and ship them out, so I was pretty unhappy with this response. They then went on to tell me that I would either have to pay for a replacement or send the faulty guitar back first. I could see their point of view but I wasn't really thrilled about having to pay for another guitar.

Finally, I decided to pay for another Gibson and waited for delivery (four whole days!). When I checked the UPS website to try and figure out where the delivery was, I realized that Thomann had cancelled the delivery. They told me that they thought the guitar would be faulty, just like the first one I received. I asked if they could credit me for the second guitar but Thomann said that they needed to receive the parcel back before they even thought about crediting me.

Long story short, I eventually decided to choose a different make and model, and Thomann finally agreed to set it up and ship it Express delivery. They told me they had done so, but guess what - they then blamed UPS when the guitar didn't arrive on time. They told me that "something must have gone wrong" and that my guitar was stuck on a standard delivery. So now I'm still waiting for a guitar!

Thomann used to be really slick, but my bad experience means that I will definitely think twice before ordering anything from their website again. Overall, it was a terrible experience.

I have been a customer of Musikhaus Thomann e.K. for a few years now and I have spent more than 2,000 euros buying different items. I have to say that their service, in general, has been quite satisfactory. Nevertheless, a company can really show its true colors when something goes wrong and you need their help to sort it out. This was unfortunately my recent experience with them.

I ordered a B stock LD Maui 5 go, which was advertised as having some slight wear marks. However, when it arrived, I was shocked to see that the control panel was unattached from the body and all the screws were missing. Moreover, the unit wouldn't charge the battery. Of course, I contacted Thomann immediately to report the issue, and they told me that I could send the unit back for them to assess. Before doing that, I decided to look for feedback from other customers who had sent their goods back for repairs, and what I found was alarming.

A significant number of people had been left with no goods and no refund after sending their products back using the label that Thomann sent them. Apparently, the parcels mysteriously disappeared in transit, and those cases had been left unresolved for more than a year! This is a serious matter, and it really got me thinking about what kind of company sends out defective products and expects its customers to either wait for months to get their refund or risk losing everything altogether.

In order to ensure that I got some value for my hard-earned money, I decided to get the unit repaired at my own expense. However, Thomann didn't even offer a token payment to offset the cost and inconvenience. I have to say that I was quite disappointed with the way they handled this issue, and I don't think that saving a few euros is worth the risks of dealing with unscrupulous companies like them.

I would advise anyone who is planning to buy from Thomann to look at the feedback from customers who have had similar issues, and then decide for themselves if they want to take the risk. In my opinion, it's not worth it, and I won't be dealing with them again.