DistroKid review: I upgrade my plan and I did not get previous plan refund

Hi DistroKid Support,
I originally subscribed to the Musician plan ($24.99/year) on January 10, 2026.
On January 22, 2026, I upgraded to Musician Plus ($49.99/year) following advice from your support agent (named Jia and others).
The agents told me to cancel the previous Musician subscription in Google Play and request a refund there, which I did. Google Play denied the refund request, saying it’s against their policy and that DistroKid should handle it.
Later agents told me to cancel my DistroKid account entirely for a refund, which I also did mistakenly.
According to your official policy (https://support.distrokid.com/hc/en-us/articles/360013649373), when upgrading, I should automatically receive a prorated refund for the unused portion of the previous plan – in my case, almost the full amount since only 12 days were used.
I have not received any refund or credit yet.
Please process the prorated refund for the unused time on my original Musician plan immediately.
If needed, I can provide screenshots of the chats with your agents, upgrade date, and Google Play denial.
Thank you

View 0 more photos