Background: Dish account [protected]. I had a pay as you go account for our RV. We put it on Pause because we were not using it. I chatted with an agent in April to close the account because we were not using the RV and I did not want to pay the fee every month to keep the account on Pause.
After several months of attempting to close my account starting in April 2016, I have finally been told that the account is closed on 4 August and that I owe $6.21. I have tried to close this account several times via the chat and was told each time that it would close automatically when the bill was not paid. This seemed like a very poor way to close an account, but I got the same answer each time I chatted. The second chat was on May 21, 2016 in which I have a copy and I stated " I contacted you all last month to close my account. I was told it would close as a result of deleting the auto pay. I now am getting another bill for 6.12. I want the account closed". The agent stated "no need to worry about that you don't need to pay the $6.17 on the account we also removed the auto pay your account will automatically cancel".
On Aug 6 I got yet another bill and called Dish. I called this time and was told the account closed on 4 August and that I owed $6.21. I paid them $6.21 that I was told I owed via check. I did not trust them to take credit information over the phone and they said because my account was now closed I could not pay it online.
Bottom line is that dish service is extremely poor and misleading. I tried repeatedly to close this account and believe Dish agents purposely withheld closing it in favor of an easier option for them, which was to just tell me the only way to close it was to not pay the bill. I find Dish business practices unacceptable and will certainly never do business with Dish again. For RVs pay as you go is not really pay as you go!
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