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I have had 11 years of heavy use from Tzora Hummer 4 wheel scooters, a Quality product! We used our scooter daily and sometimes would take them to the nearby state park and drive all day. Never every had problems except it started to get worn where the electric contacts join when you break the scooter down into two parts for hauling. I decided to sell the scooter and order another, this time from Discover My Mobility...Never AGAIN. I had a problem with my order and somehow wound up with a 3 wheeled version which was slow and unsteady. We called Discover My Mobility and found that we would have to pay for the shipping to return and to ship the 4 wheel one to us. Now my $2,500 scooter is going to cost $1,034 more for the right scooter. Greatly disheartened as we don't have that kind of money we followed through with the return.
The New 4 Wheel version of scooter arrived in terrible condition, I could see the front tires hanging from the bottom of the box, the box was very beat up and filthy dirty as if it had spent years in the back of a warehouse!
I took pictures of the box and carefully unpacked the unit to inspect. It did not seem to have any damage. We repacked the box with the 3 wheeler and spent most of the day fixing and securing the box and skid for shipping.
The new scooter never went as fast or was as spunky as our 11 year old scooter but we thought it was just the nature of the new scooter and it might break in with time.
With time the scooter would need recharged after each trip to the park which was 1100 feet away. If we tried to make two trips, we would have to get off to get the scooter over two humps in the road that it did not have enough power to climb.
I should have notified the Discover Office right away but I was so disheartened from the whole matter I could not make the call.
Finally I did and was told my batteries were shot, my past experience did not matter and because I was 7 months in possession, I was on my own.
Desired outcome: At least provide new batteries at no charge, they did not seem to care that the scooter arrived in such poor condition.
