The complaint has been investigated and
resolved to the customer's satisfaction

Resolved Direct Web Design — failed to follow design brief and left the site barely useable after more than 12 months work

A clear and concise brief was provided to engage this company to finalise our website, along with example of other website designs as a template. The company continually did small parts of the job and demanded a rushed signoff to confirm each stage was working. At so called completion the design was nothing like what we asked for, the functionality is faulty and the customers cannot work the site. We have tried dozens of times and spent hundreds of hours trying to get the developer to fix the poor workmanship, but they claim they have done the job and any requests to fix the poor workmanship is merely a change request and want more money. When asked to check the site functionality themselves they ignore the request and simply say we signed off on each stage. The fact remains that the finished product is not fully functional and is of very low standard. They take no responsibility for the fact that they have not finished the site properly. It is not only filled with poorly designed functionality it also is full of bad grammar and sections that don't work at all. This developer has not only cost us money in lost time, lost sales and the cost of development but damage to our reputation with our clients. We would strongly recommend to avoid using them at all costs. Despite many many requests to review and fix the poor design and evidence provided of same, they refuse and call us liars. We would have no need to complain if they had in fact done the job they promised to do.