Direct Express review: social security debit card fraud complaint

On 9/1 a company took $382+ from my direct express debit card without permission. We had not done business with that company for over 10 months and had cancelled our contract. On 9/1 they decided to take a lump sum out of my account without notification. This has been over 3 weeks of complaints with Direct Express and Social Security. no updates as of today. Really? As backup this particular company who took the money has over 5000 complaints with the Better Business Bureau for taking money out of peoples accounts after cancelling services. Why on earth would Social Security do business with Direct Express when they won't do anything about it. I am 99 years old and living solely on social security and to have a chunk of money like that out of my account leaves me with nothing. And no one on their end will help. "they have millions of complaints they are working on" is what one representative told me. So that means it is ok? I say if they have millions of complaints SSA should not be doing business with them. How can the government let this happen to the weakest population with no help?