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Direct Auto & Life Insurance / DirectGeneral.com Customer Service

37 Reviews

Direct Auto & Life Insurance

15151 Florida Boulevard
Baton Rouge
Louisiana
United States - 70819

Customer Support Phone Numbers

1877 463 4732(Customer Service)
2 0
1 0
Mon7:30 AM - 8:00 PM
Tue7:30 AM - 8:00 PM
Wed7:30 AM - 8:00 PM
Thu7:30 AM - 8:00 PM
Fri7:30 AM - 8:00 PM
Sat7:30 AM - 5:00 PM
SunClosed
Plus

Direct Auto & Life Insurance / DirectGeneral.com Complaints & Reviews

Direct Auto & Life Insurance / DirectGeneral.com / direct general of henderson north carolina

Cu
Customer 2018 on Jan 3, 2018

Date of incident 1/3/2018 I called the local office to get an auto quote on my vehicle and I was unable to do so because the agent that answered the phone was very rude and would not listen to anything I had to say. I was placed on hold about 30 minutes the first time I called in. The...

Direct General / auto claim

Pi
Pierre Kanzaida on Dec 15, 2017

Claim # 5989951- date of claim 1/5/17. Appraiser Mark Wilson seen the outside of the damage of the sunroof but did not inspect the interior for water damages. Spoke repeatedly to adjuster Clarice Clark regarding the issue of the vehicle repaired. Spoke on 11/22/17 to Mr. Wilson regarding...

Direct General / commercial

De
Dee555555 on Nov 3, 2017

Begging you please take the commercial with the dog off the air. It's stupid and people are sick of it. I wouldn't get the insurance on account of that alone!!! Find something that makes sense!!remove remove remove remove remove remove remove remove remove remove remove remove remove...

Direct General / my hurricane irma damage claim

Sa
saundra1571 on Oct 9, 2017

I have been with the company about 8 yrs, never filed a claim, this yr I have damages from wind and flying debris to my vehicle due to hurrican force winds, I submit a claim, agent from the beginning looking for reasons not to pay my claim, I have a 20 yr old who uses my address as mailing...

Direct General / auto insurance

Pa
Particia Randle on Sep 20, 2017

my name is Particia Randle I live in texas and I was affected financially by Hurricane Harvey in August 24-31 of this year I called to make a 1/2 payment on my auto insurance and was told that it didn't matter because if it wasn't paid in full it will still cancel so with that being said i...

Direct Auto Insurance / extra money taken without permission or reasoning.

Ca
Carmen Carwile on Jul 31, 2017

I have already made a complaint with this company. I have called every number given by the company, & have yet to get a call back. This company is a straight up joke! I will nvr give them another dime of my money. The last manager I talked to just laughed & made a mockery of my money...

Direct General / took payment of $109.27 + $88.27 out of my account without permission.

Ca
Carmen Carwile on Jul 27, 2017

I paid my payment online as I have every month for the last year and a half, but time you took the amount of $109.27 as my payment was supposed to be, but then turned around and took $88.27 just because you wanted to. I went to the local office and she could not do anything for me but give...

Direct General / my insurance claim

Ja
JAnderson1995 on Jun 13, 2017

I submitted a claim for my vehicle as it was in an accident. Due to the negligence of the company I waited 2 months to receive any information on my claim status not being able to get a hold of my claim agent even after dozens of phone calls. During this time my vehicle being stored at a...

Direct General / insurance claim

De
Derek M on May 26, 2017

On 26th of April, direct insurance cancelled my policy for non payment. My cancellation date was the 26th which the policy shouldn't have been cancelled until midnight seeing that is still the 26th of April. My son had an accident that afternoon but I didn't find it about the accident...

Direct General Auto Insurance / they're negligent and incompetent.

Sh
Shakendra Cleaves on Aug 4, 2016

Get other quotes from other companies before choosing Direct General. I got a quote for $128+ taxes. They sent me my monthly payments slips for $220.53. So I called and asked why did it go up.They said that when they ran my DMV report that it said I was in two auto accidents and stated...

Direct Auto Insurance / auto accident-won't pay claim

Da
DAISYmay9 on Mar 15, 2016

Was hit on 9/28/15 while driving down I55 at 4pm going South and was hit by driver in back of me, driver WAJID, WAJID HUSSAIN did admit that he was at fault. That evening I went to police station, State police came filled out report and they even called the other driver again admitting to...

direct auto warranty / did not refund money

Mo
morris9125 on Nov 13, 2014

My 84 year old mother was contacted by this company to get a warranty on her car. my dad {her husband} of 62 years passed away in June. The tactics to purchase this is appalling, telling her my dad would want her to have this. Trying to get the 599.00 she gave them back. They first said it...

Direct Auto Insurance / unpaid claims

Cl
Claudia Washington on Nov 13, 2014

As in the past I have paid out of pocket for repairs done to replace a windshield and continue to have problems with being paid as when I paid out of pocket for a rental car for the holidays because the assigned adjuster went on vacation without passing my claim to someone else, therefore...

Direct Auto Insurance / dishonest & unorganized company

Ch
Charity * on Nov 8, 2014

Beware is right! I have had this policy with them less than a year and they have changed my rates, option plans and services without my consent. I have received 3 different letters in the mail of drastic changes to my policy (Without my consent or knowledge). When I call them they seem to...

Direct General Life Insurance / faulty life insurance and not paying on claims

Je
jeanelle-sm on Oct 24, 2014

My mother just passed away July 31, 2014...and had not only car insurance but life insurance with DIRECT GENERAL...NEEDLESS TO SAY THEY ARE TRYING TO FIND ANY WAY NOT TO COME THROUGH ON THEIR CLAIM MY MOTHER WAS PAYING ON. THIS COMPANY IS VERY STANDOFFISH AND THEY MAKE YOU SPEAK TO PEOPLE...

Direct General Auto Insurance / awful communication, and screw you over

Br
brookelglassgow on Jun 17, 2014

Well I definitely should have done my research before I got a policy through this awful company. I would like to share my story: I hit a deer and although my car wasn't totalled, it definitely wasn't drivable. I found a mechanic and everything went smoothly up until that...

Direct General / insurance

Sa
Sandip1353 on May 22, 2014

This is the worst insurance company ever! I hit a coyote in December and it took over a month to get it fixed because they were so slow. Then they put everyone in my household on my policy and charged me over $500 for my monthly payment and said I had to pay it and there was no way I could...

Direct Auto Insurance / denied claim

Bl
bluebox42 on Mar 22, 2014

I have full coverage insurance with direct auto. My vehicle was totaled due to icy conditions. No other vehicle was involved and my car was totaled. It took direct auto over 30 days to reply to my claim and when they did they denied my claim stating that I had undisclosed drivers and...

Direct General Auto Insurance / claims

Sm
Smithy011 on Mar 17, 2014

Got in a wreck in Orlando, Fl. Carrier for the person that ran into me was Direct Auto. I have tried multiple times to get a call back. When I finally got a message back, they had told me that the car was totaled, and was issuing me a check. The check will be too me in "a couple days" as I...

Direct General Auto Insurance / i'm suing this company

Ju
JustinSane84 on Sep 22, 2013

DIRECT GENERAL AUTO INSURANCE CO. IS THE WORST COMPANY TO BE INSURED BY. THEY SHOULD CHANGE THEIR NAME TO DIRECT UNSURE AUTO BECAUSE THEY ARE UNSURE IF THEY ARE GOING TO INSURE YOU. THEY PUT MY ROOMMATE ON MY POLICY, WITHOUT MY APPROVAL WHICH THEN RESULTED IN MY POLICY LAPPING, MY LICENSE...