Digi Telecommunicationspayment to terminate digi mobifi account in july 2016 was not recorded on telco system.

This review was posted by
a verified customer
Verified customer

On 17th July 2016 I have made payment to pay outstanding bill and terminate my digi mobifi account (015-[protected]) but they have not updated the payment in both the mobifi and my handphone number([protected]). I was made aware of this when I receive call from Digi telling me I haven't paid for my mobifi broadband around November 2016, luckily I still kept the receipt but then I realised on the receipt they have channeled that payment to the handphone account. But this amount was not reflected on the handphone account as well, because I had to pay my monthly bills as usual. Please resolve this ASAP, thank you

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues
    A consumer site aimed at exposing unethical companies and business practices
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people
    You'll definitely get some directions on how customer service can best solve your problem