Belron UK Limited
reviews and complaints

I am writing to express my dissatisfaction with the current courtesy car provided to me during the extended repair period of my Volvo V40. I believe that the Toyota Yaris, though functional, is inadequate in size to accommodate my needs as a temporary replacement for my Volvo V40.

As you may recall, my Volvo V40 has been at the Volvo garage for the past four months awaiting a specific part that has yet to arrive from Sweden. While I understand that unforeseen delays can occur in the repair process, the extended duration has inconvenienced me significantly, and the lack of progress is disheartening.

Furthermore, the Toyota Yaris, which was offered as a courtesy car during this time, does not adequately meet my requirements. The Yaris is considerably smaller than my Volvo V40, and as a result, I am facing multiple challenges when it comes to transporting passengers, luggage, and other essential items. This situation has caused inconveniences in my personal and professional life, and I feel that it is unfair to expect me to make do with a vehicle that does not align with my original car's specifications.

I must bring to your attention that I have an upcoming holiday planned, which further compounds the issue. As I mentioned earlier, the current courtesy car does not provide sufficient space for my needs. Therefore, I am concerned about the prospect of hiring another larger courtesy car for the duration of my holiday. It would be both inconvenient and financially burdensome to arrange for alternative transportation during this time.

Considering the circumstances and the extended duration of the repair, I kindly request that you provide me with a more suitable replacement vehicle that can adequately accommodate my needs, particularly during my upcoming holiday. Ideally, I would appreciate a similar-sized or larger vehicle, preferably a model within the Volvo range or an equivalent make and model that meets the requirements of my Volvo V40.

I value the professionalism and commitment to customer satisfaction that Belron has displayed in the past, and I trust that you will understand my concerns and take the necessary steps to address this matter promptly. I believe that providing a more appropriate replacement vehicle will not only alleviate the inconvenience I have experienced but also demonstrate your commitment to customer service and satisfaction.

I kindly request a prompt response to this letter, outlining your proposed solution to address the issue at hand. I trust that we can reach an agreement that is fair and considerate of the challenges I have faced throughout this repair process and ensures that I have a suitable vehicle for my holiday.

Thank you for your attention to this matter. I look forward to your response and a swift resolution.

Sincerely,

Raminder Johal

[protected]

ram.[protected]@hotmail.co.uk

On Monday 26th August I had a windscreen chip repair done on my car. Unfortunately the screen cracked more so I was advised to have a full windscreen replacement and it would be classed as the same job. I'd already paid £15 excess for initial repair so was told it was £85 extra to pay as it was £100 excess for windscreens. I then kept receiving sms messages and emails asking for £100. I spoke on a customer service chat that same evening and said it would be rectified the following day. It wasn't. I called customer services and she said she'd sort it out. She didn't. All weekend I received reminders of £100. Monday 30th, day of windscreen replacement, I called again. I was told the technician was aware and would charge £85. He had no idea and was told it was £100. Rang customer services again. Was told it would be sorted and I paid £85 to the accounts on phone service. I then continued to receive demands for £15 on sms and email. I rang again and was again reassured it would be rectified. It wasn't. I then received a postal demand for the £15. I spoke to another customer services person who said, yes, there'd been an error on booking the jobs on their end and that the two jobs had not been put through as a single job but two separate so it looked like I'd not paid enough for the windscreen replacement. I did vent my frustrations by this point as contacting them five times and still getting nowhere I was losing patience. Again i was told it was sorted and the open account was closed. It wasn't. I received another letter. I spoke to a customer services manager on September 12th. He said yes, he could see what had happened, was apologetic about it not being rectified properly and promised he would do it and would send £25 to cover my wasted time and phone calls. I received a confirmation email.
To my absolute horror, I received another demand today, September 17th for £25 now! They've actually put the amount up! I can't get hold of a single person to help so yet another weekend suffering anger, frustration and disgust at their shear ineptness. I'm seriously at my wits end with this company. I feel like I'm being treated like an absolute nobody, like what I say doesn't matter, how I feel doesn't matter! They are completely incompetent and inept and I feel exhausted by the whole nightmare.

Wanted to repair a 20mm deep cramp on the driver side of my windscreen which appeared due to low temperature but i've been refused. Man in the office says it's to small to repair and even does not look like a star and are not able to fix it. Not able?!. They wanted to replace it only. I don't want to wait untill it will get bigger size. I want normally pay for the service. Obviously it's better to repair than buy a new one. Where are my rights? So what do they deal with? Why do they exist?