Dick's Sporting Goods review: Unsafe/hostile work environment

Today 10/11/2021 between 2-3 pm I witnessed an employee getting verbally harassed by a customer, screaming profanities and calling her obscene names. I saw her use her radio/walkie-talkie requesting assistance from a manager, essentially crying with tears in her eyes, 'can I please get any manager?' After a while, it looked like all managers available were just standing behind her, watching the entire ordeal and offering ZERO assistance while this employee was getting screamed at. This is the 3rd time I witness and experienced unprofessionalism from this store (located in Dedham, MA) and it makes me wonder how this incompetence possible. Do you even care who you hire? Someone should look into these less than qualified managers because I don't know how stupidity like this is allowed