Dick's Sporting Goods review: Online purchase getting returned for refund at local store

I was told I could take my online purchase(s) to a local Dick's store and complete the return for a refund there, so I did. However, their policy seems to be that the refund will go back on initial form of payment, which for me was debit card. I didn't have the debit card anymore that was used to make the initial purchases online, so the employee at customer service told me any debit card would work, well I didn't have any other debit card with me nor did I even own one at the time, I expressed I would just take cash for my refund because I called before going to store and an employee told me that they could issue me cash since I didn't have the card anymore that was used to make the online purchases that I was returning, but once I got there they told me no they can't give me cash, it had to go on a debit card or I would get it back on a gift card. I asked for the manager and explained to him what was going on and that I wanted cash for my returns since I no longer have the card or any card to put the refund back onto, long story short he told me the lady I spoke to on phone didn't tell me I could get cash instead of the refund going back on initial form of payment, I said yes she did, she is standing right there go ahead and ask her, screw Dicks they are a joke, bottom line is if you bring back merchandise that is still new not worn with tags on it you should be able to get the refund back in any manner the customer chooses