Dick's Sporting Goods review: Inappropriate handling of a refund

I purchased an exercise bike over their website, upon assembling it we realized the product was defective. I spoke with a customer service representative, there was no ability to replace the bike as it was out of stock and no similarly priced items. I was given a fed ex label to send it back. There are no stores open in our state taking returns so returning to a store was not an option. I was then charged over $26 for the packing of the item for return, I contacted Customer service and was told that they don't reimburse packing. Why? You sent me a defective product and am not allowing me to return it to the store, the entire shipping of this product should be covered. Now I have no product and I am out $26, way to screw there customers.

View 0 more photos