Dick Van Dyke Appliance World — Appliance repair
A technician came to my home to evaluate a leaking washer and a loud dryer. They are both front load appliances and were purchased from the store the tech represents. The technician determined the seal on the washer needs replaced and the dryer needs a bearing. He then put both machines back together. He never mentioned either machines was not in working order when he left so I started a load in the washer. No issue, it leaked onto a towel I positioned on the floor to catch the water. When the load was complete, I moved it to the dryer and proceeded to start it. Everything appeared to be normal but it would not run. All the lights on the control board lit up as normal, the cycle selection dial worked fine, but every time I pushed start it beeped twice and would not turn on. I'm sitting there with a full load of wet clothes and no dryer. I left a message at the company's repair department and they called me the next day to tell me the tech would be back that evening to get it operational. The tech then called me and apologized for not telling me he disabled the dryer to prevent further damage. I told him it would have been nice for him to tell me but I need the dryer returned to the condition it was in before he disassembled and disabled it. He then spent the next 30 minutes disassembling and reassembling it and could not get it operational. He said the control board was fried and needs to be replaced and somehow I need to pay for it. I explained the dryer worked, except for the bearing issue, before he disassembled it and now he's telling me the control board is bad and somehow this is my issue. I told him the company should pay for the control board because it was damaged when he was evaluating the machine. I have fought with the customer service manager and they are willing to provide me a 20% discount off the board. I told them this was not my fault and they should pay for it. I even went as far as to split the cost with them but to no avail. I even just purchased a refrigerator from them 2 weeks ago and they do not take that into consideration. This company is not committed to customer service. I will not purchase another product from them as long as I live and I will recommend others do not either. There are so many appliance retailers out there why would they not want a repeat customer and someone advertising for free how good they are? Come on, suck it up and split the cost. It's freaking $70 to make a customer happy. How much do the radio adds cost they have? DO NOT BUY APPLIANCES FROM THIS COMPANY. THEIR SERVICE STINKS!!!