The complaint has been investigated and
resolved to the customer's satisfactionResolved Diamond Resorts - Tim, Eshare — timeshare will not let me surrender timeshare, says i'm in "club" for life
resolved to the customer's satisfaction
We bought this Timeshare from Club Sunterra (now Diamond Resorts) in 2004. The loan is paid in full and the only obligation we have to the company are the annual maintanace fees. The fees are paid up for this year. I can no longer afford the annual fees and I contacted the company requesting to "surrender my timeshare". I have tried to sell the timeshare and even give it away but no one wants this burden. I was told that I cannot surrender because I purchased in Arizona which binds me to their "club portion" forever. I have looked over my contract and NO WHERE does it advise me of that nor was I informed of that during the sales presentation. I continued to explain the hardship and asked if I could just surrender my timeshare and explained to them that they were paid $9, 000 and I am the one losing money. The representative on the phone (Albert on the main 1-877 line) advised that they would be willing to allow me to surrender in 2010 after I pay the annual fee for next year. I explained that I am trying to get out now as I am paid up and do not want to incur next year's fee for something I am getting out of. He said there is nothing they can do. I want out of the contract with Diamond Resorts AND their "club" which is an additional annual fee. I want no financial obligation to either. I am willing to pay the $250 cancellation fee that is listed on their site as a requirement but I do not feel it is fair to be required to wait until next year and incur next year's fees in order to get out. My points for this year were used however I was paid up on my account and they were my points to use. I feel my contract was misrepresented (especially in regards to the Club portion- being tied to it forever) and my customer service needs are not being met. I have explained the financial hardship and yet they insist on making me wait until next year's fees are added to the account and requiring me to pay them before they will allow me to surrender a timeshare I have paid in FULL!!!