The complaint has been investigated and
resolved to the customer's satisfactionResolved Diamond Resorts International — pressure sales and no availability afterwards
resolved to the customer's satisfaction
The high pressure sales "tour" we took not only lasted over 2 hours, but I would have sat there all day if I did not finally say OK to something they were selling. The parade of people that came to our table was unbelievable. Each one had some other offer or special only they had the ability to extend to us if we bought now. The approach they used was " the money we have on your credit card in good faith will not be refunded unless you comply with the full sales tour. This tour was to be no longer than 1 hour and included their sales pitch. The problem was, the sales pitch never ended and wouldn't until you said OK. I spent $700. on a Sampler package only because I was feeling over-whelmed and exhausted trying to defend my right to say "No Thank-you". I haven't even been able to book a 1 night stay in Sedona with the FREE 2 night stay given to me as a gift "The V.I.P. Traveler". The restrictions are innumerable and even if you can work around them they are always booked up full. On Oct. 20th a Tuesday night...What is going on in Sedona that all rooms are book at both resorts? I called to check into a few dates for the $700. Sampler Package I purchased and also had no luck with any of the dates or places I wanted to go.
There must be a case for a class lawsuit here. Anyone know a lawyer?