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Diamond Doctor
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www.diamonddoctor.com
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1.0 2 Reviews

Diamond Doctor Complaints Summary

0 Resolved
2 Unresolved
Our verdict: Engaging with Diamond Doctor at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Diamond Doctor reviews & complaints 2

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Newest Diamond Doctor reviews & complaints

ComplaintsBoard
R
12:36 am EST

Diamond Doctor Everything

At Diamond Doctor ring sizing and quality was severely neglected. I was a victim when I visited the company looking for an engagement ring a few months back. Instead of getting what I expected, what I got surprised me. The ring size did not match my finger size! I had to look for another supplier for diamond rings and other pieces of jewelry. At that point, I realized that the Diamond Doctor owner is selling expensive diamonds of the worst quality. Even after I received a product that did not match my expectations, I lodged complaint with the customer service department, and nothing happened. The company has poor customer service that cannot solve anything. Their company should not be trusted by anyone for diamonds. Like me, the company has disappointed many other buyers after they failed to get the products they wanted. Furthermore, if you cannot find a supplier that meets your expectations, you had better move on to a different supplier. When we visited Diamond Doctor, we had no idea what was waiting in store for us after such a shoddy experience with the first point of contact to begin with. In addition to poor ring sizing, they have scammed hundreds with intentionally overgraded diamonds. I would not recommend the company to a friend or any other person that wishes to purchase jewelry. Don’t recommend it for a loved one because they will regret the products and services offered. Instead of visiting the company, get your products from a reliable supplier but not from Diamond Doctor.

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ComplaintsBoard
K
6:06 am EST

Diamond Doctor Service, customer care & quality

Diamond Doctor is the worst in the retail jewelry business around. Stands apart? It's the polar opposite of what a business should be run like. Diamond Doctor runs on scams and cuts corners at every possible moment to cheat their customers and begin burning a hole in their pockets, not really caring about the outcome. They claim to have the best diamonds from across the world using international mining reserves but they must be getting the last cuts that are usually thrown away so they can save money or something, that or they want to capitalize on their efforts in any way they see fit. Diamond Doctor has bad quality products full stop, they sell apparently GIA Certified diamonds and jewelry to customers yet there have been multiple cases where diamond downgrading has been found in the store. They're runing their own name this way and it's not ever going to benefit future customers, clients or partners in wanting to do business with them. Dallas Cowboys? They'd be the first to go. And their customer service? Absolutely appalling, I have never seen such bad customer service in all my years of buying jewelry within Texas and other states I've visited. Don't even bother to look them up, Diamond Doctor are the worst business to go to for diamonds and I've truly had a diamond doctor scam experience - they're a fraudulent company. Never go there.

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D
D
Diamond Doctor
, US
Jan 25, 2016 9:37 am EST

Thank you for bringing this matter to our attention.

We take pride in offering only the best quality diamonds that have been appraised by recognized third parties. Our prices are always in line with these apprasials.

If any customer is not happy with the quality of any item purchased from us, we will gladly exchange it or give an immediate refund. This has been our policy since the day we opened in 2002.

If you are willing to come to our store with the item(s) you purchased from us, along with the receipt, not only can you return the item(s) you bought from us for a full refund, I will personally give you a $1000 credit toward anything we offer to offset your feelings of disappointment with our service. We are looking forward to the opportunity to rectify this matter.

Sincerely,

David Blank, Owner

The Diamond Doctor

Is Diamond Doctor legit?

Our verdict: Complaints Board's thorough examination reveals Diamond Doctor as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Diamond Doctor stands out for its commitment to quality and security. Clients considering Diamond Doctor should delve into its customer service record to gauge compatibility with their expectations.

Diamond Doctor earns 91% level of Trustworthiness

Perfect Trust Endorsement: Diamond Doctor achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Diamond Doctor. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for diamonddoctor.com can be seen as a positive aspect for Diamond Doctor as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Diamond Doctor's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Diamonddoctor.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

However ComplaintsBoard has detected that:

  • There was some difficulty in evaluating or examining the information or data present on the diamonddoctor.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • Diamonddoctor.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The diamonddoctor.com may offer a niche product or service that is only of interest to a smaller audience.
  • We conducted a search on social media and found several negative reviews related to Diamond Doctor. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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Contact Diamond Doctor customer service

Phone number

+1 (972) 342-6663

Website

www.diamonddoctor.com

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