Menu
Write a review
File a complaint
Diam Pest Control

Diam Pest Control review: Violating rights, and inappropriate behavior

S
Author of the review
1:53 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Tenants have the right to refuse pest control. Before I had chance to discuss with property manager, Diam's 'technicians' sprayed my apartment multiple times, excessively, for no reason, making it difficult to use kitchen & ruining some of my personal property. When I noticed a roach in apartment, I immediately informed property manager; she agreed to let me do my own pest control as long as product met her requirements; not only did I spend money I couldn't afford to purchase a supply, when I informed her it's been effective she verified it was 'fine.' However- the tech who was here on Dec. 17 ignored her comments, refused to listen to me, said they'd be back 'in a couple of weeks,' essentially asserting they'll do whatever they want. THIS IS UNACCEPTABLE. Not only did he tell me these products 'don't work' (untrue), from what manager said she was told the same thing. She said they'd be bringing in bait. From the tech's behavior to long-ago experiences with spraying, the techs are NOT to come into my apartment unless property manager is present. Not only are they violating my rights in general by using ANY products against my objections, I now have a cat that I do not want at risk of poisoning. That does not mean techs can put this bait wherever they want in my apartment; there are very few locations she cannot easily access. I made 3 attempts to contact Diam directly- 3 different email addresses- but no response. Diam does NOT have the right to violate my rights as a tenant- and certainly doesn't have the right to put me or my cat in danger of poisoning.

Desired outcome: Assurance they will not attempt to spray in my apartment, will only place bait in locations 'I' deem acceptable, and will not show up without property manager.

Confidential Information Hidden: This section contains confidential information visible to verified Diam Pest Control representatives only. If you are affiliated with Diam Pest Control, please claim your business to access these details.

Update by Sunkist123
Jan 05, 2026 11:23 pm EST

UPDATE: Since my new lease came into effect as of Jan. 1, lease clearly states I'm to continue doing pest control for this apartment. It was signed by the property manager.

However- I received an email from property manager early today stating she and someone from Diam would be entering my apartment at 3 pm tomorrow to treat the apartment. Later, a notice was placed in front of my door with essentially the same information.

Diam has somehow managed to convince property manager to not only go back on her word, but to violate my lease and override my rights.

I'd provided a copy/paste of what a lawyer from Des Moines told me on Jan. 3: "If the lease specifically allocates that responsibility to you then that should be the end of the discussion. Simply informed the landlord and the pest control person that it means what it says and they're not authorized to enter your unit and then don't let them in." but this information was entirely ignored.

Update by Sunkist123
Jan 06, 2026 4:45 pm EST

Diam's supervisor, Brent F., showed up with manager today, cleared up the problem. I appreciate his help.

0 comments
Add a comment
  1. Diam Pest Control Contacts

  2. Diam Pest Control phone numbers
    Click up if you have successfully reached Diam Pest Control by calling +1 (515) 244-3533 phone number 0 0 users reported that they have successfully reached Diam Pest Control by calling +1 (515) 244-3533 phone number Click down if you have unsuccessfully reached Diam Pest Control by calling +1 (515) 244-3533 phone number 0 0 users reported that they have UNsuccessfully reached Diam Pest Control by calling +1 (515) 244-3533 phone number
  3. Diam Pest Control address
    4701 NW Urbandale Dr. #224, Urbandale, Iowa, 50322, United States
  4. Diam Pest Control social media
  5. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jan 06, 2026
Diam Pest Control Category
Diam Pest Control is ranked 70 among 74 companies in the Pest Control category